NBC MANAGEMENT Flashcards
(24 cards)
Guest Service surveys - what measured?
- Product quality 2. Cleanliness 3. Team member learning guests needs 4. Will they return
What reports to create Chiller Pars?
- PMix 2. Flavor Mix tab
T or F You can order from Cisco up to twice a week?
TRUE
What does GEM stand for?
Guest Experience Monitor
Gem score required is….
92 and above
If bakery weekly sales is $12,000, how many batches of cake that week?
- (1 Batch is $1500)
What resource would you reference when forecasting annual sales volume of bakery and creating bakery schedules?
Seasonality Chart
When submitting payroll, what 2 reports should be utilized
Labor Summary
Time Entries
How often use weekly sales analysis
DAILY!
What resources found on Gather Round provide vital bakery information?
SRG -Seasonal Readiness Guide
SRP- Seasonal Readiness Planner
NBU- Nothing Bundt Updates
Recommended turnaround time for online orders ?
20 Minutes
What is recommended time of day print NEXT DAY tickets?
Before Opening
What website do you use to mark item out of Stock?
Itsacheckmate
Boss
When preparing for high volume Operations, what are 3 key components keep in mind?
People
Planning
Programs
Select the main suggested stops on GUEST tour
Cake Case
Cake book
Retail
Season Table
What items would you order from Cisco?
Butter
Restroom Cleaner
White chocolate Chips
On average, how many cakes from bucket of eggs?
2
Where would you go to adjust online lead times?
Boss
Recommended amount of time to respond to GIFT case?
24 hours
What 3 actions would drive Bakeries Avg Ticket?
Upsell and Add ons
Retail
Contests
What 3 actions would drive bakeries foot traffic?
E club
Outside EVENTS
MARKETING - 10,000 bites of Joy
T or F Climb is training model for all learning styles
FALSE - CLIMB is coaching model for accountability
Which 2 reports would help for establishing PARS when ordering products
- Pmix Report
- Seasonality Chart
When hiring new team member for bakery -what should you utilize as a guideline?
Our Values
