NEBOSH NGC1 'DO' (element 3) Flashcards
(103 cards)
DIRECTORS, MANAGERS, SUPERVISORS DUTIES
. to ensure their organisation meets legal obligations
. responsible for planning, delivering, monitoring, reviewing policy
SECTION 37 HSWA
directors and senior managers can be prosecuted for offences committed by the corporate body if they consented or connived in the offence or were negligent in their duties.
‘LEADING HS AT WORK’ (INDG 417)
provides guidance to directors and senior management in 4 key areas for action
. PLAN - establish HS policy as part of company culture
. DELIVER policy via HSG 65 or other SMS
. MONITOR policy with performance reports
. REVIEW SMS performance
DEMONSTRATING TOP MANAGEMENT COMMITMENT
. ensuring resources for OHS-MS
. defining roles and responsibilities
. appoint top manager as ‘champion’ of HS
. appoint appropriate number of competent persons and resources to meet HS obligations
. oversee contractor engagement and management
. reviewing performance (perhaps annually)
ORGANISATION SAFETY CULTURE IS….
the way everyone within the organisation thinks and feels about HS and how it translates into behaviour. The shared:- . attitudes . values . beliefs . behaviours relating to health and safety
POSITIVE CULTURE
strong policy and clear leadership leading to overall agreement on HS importance. Everyone works safely because they want to.
The link between safety culture and HS performance becomes obvious
NEGATIVE CULTURE
weak policy and inadequate/lax/unclear leadership, leading to workers poorly educated in HS thus feeling HS unimportant/unnecessary.
HS standards low
poor overall behaviour
accident/incident rate increase
safety-conscious workers may leave or fall to overall peer pressure
INDICATORS USED TO ASSESS HS CULTURE
NB: several indicators should be used together
Accidents Sickness rates Absenteeism Staff Turnover Compliance with Safety Rules Complaints About Working Conditions Influence of Peers
HUMAN FACTORS INFLUENCING SAFETY-RELATED BEHAVIOUR
individual worker behaviour crucial to HS Management - one worker may behave impeccably, another less so, potentially endangering themselves and others.
3 FACTORS INFLUENCING WORKER BEHAVIOUR
The Organisation:
the characteristics of the organisation they work for
The Job:
the task they are carrying out
The Individual:
their personal characteristics (i.e. attitude to HS, ability to perceive hazards and risks present)
ORGANISATIONAL FACTORS THAT INFLUENCE WORKER BEHAVIOUR
Safety Culture Policies and Procedures Commitment and Leadership Levels of Supervision Peer Group Pressure Consultation Communication Training Work patterns - i.e. shits, overtime, night work etc.
JOB FACTORS THAT INFLUENCE WORKER BEHAVIOUR
Task Workload Environment - noise, temp, lighting etc. Displays and Controls Procedures
INDIVIDUAL FACTORS THAT INFLUENCE WORKER BEHAVIOUR
Attitude
Competence
Motivation
Risk/Hazard Perception
FACTORS THAT CAN DISTORT A PERSONS PERCEPTION OF HAZARD/RISK
Illness Stress Fatigue Drugs - both legal and illegal Alcohol Previous Experiences Training and Education
IMPROVING H AND S BEHAVIOUR
Management Commitment and Leadership Competent Staff Keeping Up To Date with Legal Requirements Effective Communication Consultation with Employees Training
MANAGEMENT COMMITMENT AND LEADERSHIP
Leading by example - behaving safely themselves
Involvement in day-to-day HS management, e.g. by attending HS meetings etc.
Taking part in safety tours or audits
Promoting HS improvement changes
Enforcing company safety rules
COMPETENT STAFF
Employer has to ensure worker competence.
Managers should also be competent - able to spot good/poor behaviour when they see it
KEEPING UP-TO-DATE WITH LEGAL REQUIREMENTS
is an essential part of the planning process. (where are we now, where do we want to be, how do we get there)
HSE website, electronic newsletters
HS organisations/charities - IOSH, ROSPA etc.
Periodicals from IOSH/ROSPA etc.
Subscription news/updates from private businesses
Attendance at legislation update seminars/conferences
EFFECTIVE COMMUNICATION
Verbal
Written
Graphic
VERBAL COMMUNICATION
Communication using the spoken word: . face to face conversation . meetings . interviews . training sessions . telephone or over a PA system
VERBAL COMMUNICATION LIMITATIONS
. language barrier ? . 'jargon' not understood . strong accent/dialect . background noise interference . poor hearing . ambiguous message/information . recipient may miss info . recipient may forget info . no written record as proof . poor audio clarity (ie. PA system)
VERBAL COMMUNICATION MERITS
. personal . quick . allows for checking of understanding . allows for feedback . allows for exchange of views . added info given via facial expression, voice tone, body language etc.
WRITTEN COMMUNICATION LIMITATIONS
. indirect . takes time to write . may not be looked at/read . may contain jargon/abbreviations . can be impersonal . can be ambiguous . language barrier ? . recipient unable to read ? . immediate feedback unable . questions cannot be asked . impaired vision of recipient
WRITTEN COMMUNICATION MERITS
. permanent record
. can be referred back to
. can be written meticulously
. can be distributed cheaply/widely