Negociation Flashcards
(11 cards)
What are some contexts in which negotiation occurs?
Negotiation occurs in everyday life, business, politics, conflict resolution, and decision-making.
These contexts highlight the diverse applications of negotiation skills.
What is the core element of any negotiation?
Communication between two or more persons with an intention to influence.
Effective communication is crucial for successful negotiation outcomes.
What is the most important trait of a skilled negotiator?
Asking questions.
Questioning helps to uncover needs and interests.
Skilled negotiators ask questions 2.2 times more frequently than average negotiators. True or False ?
True
This frequency aids in gathering information and clarifying positions.
What should you avoid doing at the end of a price negotiation?
You should avoid surprises at the end of the negotiation.
Surprises can lead to mistrust and conflict.
What type of statements should be avoided during a negotiation?
You should avoid making threats like ‘This is my final offer’ or ‘Take it or leave it.’
Such statements can close off dialogue and lead to impasses.
What kind of responses should you be careful with?
You should be careful with unconditional ‘Yes’ or ‘No’ responses.
These responses can limit flexibility in negotiations.
What question should you focus on to find a resolution in a negotiation?
You should focus on the question, ‘How can we make this deal work?’
This question encourages collaboration and problem-solving.
What should you do when giving options in a negotiation?
When giving options, most people will choose the middle option.
Presenting a range of options can guide decision-making.
What is the maximum number of options you should provide?
You should provide a maximum of 3 options.
Too many options can overwhelm and confuse the other party.
What should you remember to do during a negotiation?
You should remember to listen actively during a negotiation.
Active listening enhances rapport and understanding.
