New Gen PSS

Question 1

NewGenPSS transition: steps

Answer 1

1- Foundations
2- Transformation
3- Simplification

Question 2

NewGenPSS foundation step

Answer 2

How to get new revenues with the current architecture
so not much of Order

Question 3

Interline hackathon: demo main highlights

Answer 3

Shopping creates an Offer that contains 2 products from 2 different airlines and can be seen in a UI

Question 4

Hackathon scope (2)

Answer 4

• Define technological stack of OfmS
• 1st use case: interline à la NDC (shopping/pricing)

Question 5

Main event broker selected for OfMS

Answer 5

NATS

Question 6

OfMS benefits

Answer 6

1- Enhanced offers
2- Improved customer experience
3- Optimised distribution
4- Streamlined processes and synergies

Question 7

OfMS benefits: 2 examples of “streamlined processes”

Answer 7

Centralised offer definition, etc.
Increase self-service capabilities

Question 8

Needed for OfMS business continuity

Answer 8

API interoperability

Question 9

OfMS transition: 2 steps

Answer 9

1- Relies fully on PSS but stores Open Offers

2- Mix of PSS granular verbs or OfMS APIs. If use OfMS, benefit from Orchestration that can go to PSS or new content or external content

Question 10

What modules does Ludwig keep even with External OfMS (3)

Answer 10

• OfMS APIs
• Offer framework for gateway
• Open Offer

Question 11

2 modes of external content acquisition

Answer 11

• As part of Product catalogue
• Real time through NDC cascading

Question 12

Open Offer APIs: categories

Answer 12

• CRUD
• Event streaming

Question 13

Technical ways to control Offer definition

Answer 13

UI or Business Control API

Question 14

Offer states

Answer 14

• Proposed = ready to be retailed
• Selected = requested to be confirmed
• Confirmed = ready to be contracted

Question 15

HA: OfMS API for DCS

Answer 15

• Create Offer from PNR (bridge from legacy to OfMS, will disappear in channels fully Offer-based)
• ServiceList from Offer
• Book & price unchanged

Question 16

Ludwig as box on top: acronym

Answer 16

NAC = Non-Altéa Carrier

Question 17

Ludwig as box on top: high-level architecture

Answer 17

Front-Ends
|
Ludwig box on top
|
External PSS

Question 18

Ludwig as box on top: benefit of using GDS flow

Answer 18

Few gaps and almost all airlines already distributed in Ludwig GDS today

Question 19

Ludwig as box on top: main difference with GDS flow

Answer 19

Ticketing: Ludwig asks the external PSS to issue on the airline stock, not TA stock

Question 20

What product can request an external PSS for ticket issuance and steps

Answer 20

Web eTKT and Web EMD
1- prepare everything on behalf of the a/l
2- get the ticket number and update PNR in external PSS with it

Question 21

Ludwig as box on top: what are the main gateways to the PSS

Answer 21

Ludwig Reservation and Web e-TKT/Web EMD

Question 22

Ludwig as box on top: specificity of AA ticket issuance

Answer 22

Done by ARI Robotics so asynchronous: the customer doesn’t get his ticket right away

Question 23

Ludwig as box on top: synch with ARI

Answer 23

ARI Robotics requests issuance via WBS but will be replaced by DIH as ARI is being decommissioned
Note that PNR synch is still with RES

Question 24

Ludwig as box on top: who should do the servicing

Answer 24

The box as only it has access to price modifications, PSS has no idea (or has to be manual)

Question 25

Ludwig as box on top: gaps for Offer

Answer 25

Everything is off the shelf except: - Service inventory (9MY) - Dashboards (based on HOT) (2MY) - BIF for INV criteria (0.5MY) - Number of seats left (0.5MY)

Question 26

The 2 key solutions for business continuity seen from Order

Answer 26

Order bi-modal Offer integration layer (making the link btw PSS Offer and OMS)

Question 27

Transition to NewGenPSS viewed from Digital

Answer 27

DC hides the transition for .com and gradual enhancements will not be disruptive

Question 28

Transition to NewGenPSS viewed from Delivery

Answer 28

Order bimodal hides the changes to Delivery. New capabilities can be rolled out later like sales at airport w/ OfMS

Question 29

Benefits of NewGenPSS for financial flows

Answer 29

Real time so - faster settlement - more visibility

Question 30

Hackathon: airlines

Answer 30

LH and EW

Question 31

Difference between retailer/supplier model and legacy

Answer 31

In legacy model, the supplier is not contacted

Question 32

Hackathon: high-level architecture

Answer 32

- Digital sends shopping request (DC) - OfMS orchestration - NATS orchestrate different micro-services including "Connectors" and services with business logic - Calls to Ludwig FP and 1N shopping - Store in Open Offer

Question 33

Hackathon: business logic

Answer 33

- Determine what a/l to contact on what part of the iti - Reconcile the different bits of iti (MCT, 200 cheapest...)

Question 34

Hackathon and cloud

Answer 34

Cloud-native in Azure

Question 35

Hackathon : connectivity to Flex and 1N: APIs

Answer 35

- Flex: EDI - 1N: NDC AirShopping/OfferPrice

Question 36

Hackathon: where are offers stored

Answer 36

Open Offer of the retailer

Question 37

Hackathon: leaders & groups involved

Answer 37

PO: Corinne SM: Federico OFR+SSP+TPE

Question 38

Interline MVP: impact on INV

Answer 38

Inventory guarantee to simplify Digital pre-book orchestration

Question 39

Scrum team on OfMS APIs and scope

Answer 39

Magnum: - OfMS APIs - Deeplink (EY, LH)

Question 40

Scrum team for Interline MVP & scope

Answer 40

NUTS: - Supplier/provider - Interline MVP - Polaris

Question 41

Scrum for Open Offer

Answer 41

Groot

Question 42

Types of OfMS APIs

Answer 42

- Sales channel API - Core platform API

Question 43

Interline: how is it handled today

Answer 43

One pricing engine on behalf of several a/l (either airline pricing or GDS) Based on distributed schedules and filing

Question 44

Interline: today - On SQ fare+LH fare, can SQ apply DP ?

Answer 44

- Needs LH agreement that still combinable - Financial flow to be handled - LH & SQ cannot control the iti price with conflicting instructions

Question 45

Interline: retailer/supplier main benefit

Answer 45

Filing no longer needs to be aligned

Question 46

Interline: retailer/supplier: name of what the retailer gives to the supplier

Answer 46

The settlement value

Question 47

Interline: retailer/supplier: control of the supplier?

Answer 47

Can require boundaries on retailing price (but doesn't know this price when building its suboffer)

Question 48

Interline: retailer/supplier: what could be a first step?

Answer 48

Pending accounting transfo: settlement done on fare amounts instead of settlement values

Question 49

Product cluster + ex

Answer 49

Set of products amongst which customers can perform their choice - a subset of 4* hotels

Question 50

What APIs are we developing in 2022

Answer 50

- HA - EY+LH for deeplink in MetaSearch - AF "Casa" - AA

Question 51

NAC: how is the catalogue built by the box on top

Answer 51

From ATPCo + RES layer gets info from PSS

Question 52

Other potential benefit of OrMS for interline

Answer 52

Seamless management of invol & vol changes between partners?

Question 53

NewGenPSS call centre solution and techno

Answer 53

Service Centre, based on RefX

Question 54

Ludwig box on top: how do we find the ancillaries

Answer 54

Defined manually in AAM UI + ATPCo

Question 55

Evolution of downstream applications in time to NewGenPSS

Answer 55

First settlement (after OOM) Then delivery

Question 56

Expected length of transformation [2023]

Answer 56

5 years to have the first fu use cases on NewGenPSS all the way to delivery (for the early adopters) so from 2027

Question 57

When will bundling be available in the transformation

Answer 57

When Order becomes master

Question 58

Customer segmentation for NewGenPSS and why

Answer 58

Strategic Altéa/Large Altéa/Other Altéa/Non-Altéa Because NewGenPSS business case unblocks new funding depending on what we sign

Question 59

Priority leads for NewGenPSS for Rémy

Answer 59

OneWorld (as BA, AY, AA and QR) AI (rich and Tata group: hotels, TCS, etc.)