NHS constitution

Question 1

the NHS provides a comprehensive service, available to all

Answer 1

-irrespective of any type of person (gender, race, disability , etc)

• service designed to improve, prevent, diagnose
• treat physical and mental health

-pay particular attention to improving health and life expectancy of those not keeping pace with rest of population

Question 2

Access to NHS services is based on clinical need, not an individual’s ability to pay

Answer 2

• no demarcations to quality health care

- NHS free of charge

Question 3

the NHS aspires to the highest standards of excellence and professionalism

Answer 3

• safe and effective care focused on patient experience
• research to improve the current and future health and care of the population
• safety, experience, outcome of patient improved when staff are valued, empowered supported

Question 4

the patient will be at the heart of everything the NHS does

Answer 4

• support individuals promoting and managing their own health

Question 5

the NHS works across organisational boundaries

Answer 5

• work in partnership with organisations in the interests of patients, local communities and wider population

Question 6

the NHS is committed to providing best value for taxpayers’ money

Answer 6

• fair sustainable use of finite resources

Question 7

the NHS is accountable to the public, communities, and patients that it serves

Answer 7

• responsibility and accountability for making decisions in NHS should be transparent

Question 8

working together for patients

Answer 8

• patients come first in everything

- fully involve patients, staff, families, carers, communities and professionals in everything

Question 9

Respect and dignity

Answer 9

• value every person
• honest and open about what we cannot do
• take everyone seriously

Question 10

commitment to quality of care

Answer 10

basics of quality care : 
- safety
- effectiveness 
- patient experience
encourage feedback from patients

Question 11

compassion

Answer 11

• compassion is central
• meet distress with humanity and kindness
• give comfort and relief in suffering

Question 12

improving lives

Answer 12

• improve health and wellbeing
• professionalism in all things
• clinical practise, service improvements, innovation

Question 13

everyone counts

Answer 13

• maximise our resources to benefit the whole community

- when we waste resources we waste opportunities for others

Question 14

what are the 6C’s of the NHS? Tell me a bit about them

Answer 14

CARE
- core business, improves heath of whole community as well as individual

COMPASSION
- empathy, respect and dignity. intelligent, + kindness

COMPETENCE
- understand an individuals health + social needs with the correct expertise (clinical + technical)

COMMUNICATION
- central to success. listening , beneficial to staff + patients

COURAGE
- doing right by patients, speak up when we have concerns, embrace new ways of working

COMMITMENT
- commitment to patients and populations
- need to take action to make this vision a reality for all and meet the
health and social care challenges ahead

Question 15

NHS core values (summarised)

Answer 15

• putting patients first
• improving lives
• commitment to quality care + safety
• respect, dignity, compassion
• listening, learning, leading
• creating the best outcomes together,
• everyone counts

Question 16

teamwork or communication

Answer 16

• experiences for both STARR
• pros and cons
• ans