NR 222 Week 1 Flashcards
(25 cards)
What is the difference between basic communication and therapeutic communication?
Therapeutic communication is professional, goal-directed, and scientifically based, unlike basic communication.
In which nursing rotation do students often discover the importance of therapeutic communication?
Psychiatric rotation.
What percentage of communication is nonverbal?
90%.
What are the components of Berlo’s classic communication model?
- Stimulus
- Sender
- Message
- Receiver
- Feedback
Name three personal factors that can impede accurate communication.
- Emotional factors
- Social factors
- Cognitive factors
What are two environmental factors that can impede communication?
- Physical factors
- Societal determinants
What is a symmetrical relationship?
A relationship characterized by equality, such as between friends or colleagues.
What is a complementary relationship?
A relationship characterized by inequality, such as between a nurse and patient.
True or False: Communication is about 90% verbal and 10% nonverbal.
False.
List five areas of nonverbal communication.
- Body behaviors
- Facial expressions
- Eye contact
- Voice-related behaviors
- Personal appearance
What is a double-bind message?
A message where the verbal message is not reinforced by the communicator’s actions, creating ambiguity.
What are two attending behaviors to work on for improving communication skills?
- Active listening
- Appropriate use of silence
What is active listening?
A process involving observing nonverbal behaviors, understanding verbal messages, and providing feedback.
What are some principles of active listening?
- Objective truth is complex
- Everything is modified by filters
- Feeling confused is acceptable
- Listen to oneself
What can happen if nurses are insensitive to cultural differences in communication styles?
Misinterpretation of verbal and nonverbal messages.
Name four areas that may prove problematic for nurses when interpreting communication styles.
- Communication styles
- Use of eye contact
- Perception of touch
- Cultural filters
What are four techniques that can obstruct communication?
- Giving premature advice
- Minimizing feelings
- Being falsely reassuring
- Asking excessive questions
What are the goals of nurses in the mental health setting?
- Help the patient feel understood
- Identify and explore problems
- Discover healthy emotional needs
- Experience satisfying relationships
List three therapeutic communication techniques.
- Using silence
- Offering self
- Seeking clarification
What is the ‘Miracle Question’?
A presupposition question asking what would change if a miracle occurred and a problem disappeared.
What are telehealth technologies used for?
- Establishing therapeutic relationships
- Tracking clinical progress
- Providing access to care
What barriers prevent addressing mental health issues in many adults?
- Fear of stigma
- Scarcity of providers
- Transportation problems
What is one significant use of telehealth by the U.S. Department of Defense?
Telepsychiatric appointments.
True or False: Most psychiatric patients own smartphones and are interested in using them for mental health monitoring.
True.
