NUR 415 Week 1 Lead, Manage, Follow Flashcards
What is a LEAD trait
Use of traits or abilities in relationship with others.
Rapidly interpret situations.
Inspire and enable through advice and counsel
What is a MANAGE trait?
Determine routines and practices that offer structure and stability to others
What is FOLLOW trait?
Not passive
Fulfill role on team
Fully engage
Enthusiastic
Responsible
Speak and act with integrity
What is Quadruple Aim?
Better care
More satisfied patients
Lower total medical costs
More satisfied providers
What is Volatility in healthcare?
speed of change and fluctuation
What is Uncertainty in healthcare?
predictions are impossible
What is Complexity in healthcare?
Increased number and variety of interrelated factors
What is Ambiguity in healthcare?
Difficulty interpreting situations or inability to draw clear conclusions
What is complexity theory?
Refers to ways systems adapt/function
Seeks patterns that interact and adapt through relationship.
Relates patterns in aspects.
Patient care
Disease processes
Organizational issues
Never linear
What are the FOUR principles of Lead, Manage, Follow
Employees will self-place into work groups
-Don’t control
-Stimulate creative problem solving
Followers need context
-Catch the vision = solve problems
Model and encourage adaptation
Tension and contradiction
-Expected during problem solving
-Addressing tensions leads to high-quality outcomes.
What are leadership traits?
Vision for future
Able to see possibilities
Effective communication
Adaptable to situations
Use of experience for judicial decisions
What are Gardners Tasks of Leadership?
ØEnvisioning goals
ØAffirming values
ØMotivating
ØManaging
ØAchieving workable unit
ØDeveloping trust
Explaining
ØServing as a symbol
ØRepresenting the group
ØRenewing
What are Bleich’s Tasks of Management?
1.Identify systems and processes that require responsibility and accountability, and specify who owns the process.
2.Verify minimum and optimum standards/specifications, and identify roles and individuals responsible to adhere to them.
3.Validate the knowledge, skills, and abilities of available staff engaged in the process; capitalize on strengths; and strengthen areas in need of development.
4.Devise and communicate a comprehensive big picture plan for the division of work, honoring the complexity, and variety of assignments made at an individual level.
5.Eliminate barriers/obstacles to work effectiveness.
6.Measure the equity of workload, and use data to support judgments about efficiency and effectiveness.
7.Offer rewards and recognition to individuals and teams.
8.Recommend ways to improve systems and processes.
9.Use a social network to engage others in decision making and for feedback, when appropriate or relevant.
What are Bleichs Tasks of Followership?
1.Demonstrate individual accountability while working within the context of organizational systems and processes; do not alter the process for personal gain or shortcuts.
2.Honor and implement care to the standards and specifications required for safe and acceptable care/service.
3.Offer knowledge, skills, and abilities to accomplish the task at hand.
4.Collaborate with leaders and managers; avoid passive-aggressive or nonassertive responses to work assignment.
5.Include evidence-based feedback as part of daily work activities as a self-guide to efficiency and effectiveness and to contribute to outcome measurement.
6.Demonstrate accountability to the team effort.
7.Take reasonable risks as an antidote for fearing change or unknown circumstances.
8.Evaluate the efficiency and effectiveness of systems and processes that affect outcomes of care/service; advocate for well-designed work.
9.Give and receive feedback to others to promote a nurturing and generative culture.
