OB Quiz Flashcards
(28 cards)
Organisation - the three defining features of an organisation
People, Collective purpose and Structure
Organisational behaviour - why we should study it
It allows managers to effectively manage by knowing and understanding how people behave.
The 8 metaphors we use to imagine organisations
Machine-Organism-Brain-Culture-Political-Psychic-Change & flux-Domination
Effective communication (e.g., when meeting someone for the first time)
Being engaged and getting people to confirm what they heard is what you said.
Communication constitutes the organisation (CCO) perspective
It is both a tool for organising and a consequence of organising. without it there is no oranising or orginsation.
Shannon-Weaver Model
Sender - Reciever - Noise - Reciever - Sender
Difference between groups and teams
Teams come together in a strategic and deliberate way to achieve a strategic goal. Matched to the task. A more sophisticated form of a group.
High performance teams
Agreed rules of engagement, shared values, behaviours and information.
The two categories of group function - social maintenance and task functions
Social is creating effective, satisfying interpersonal relationship activities of a team or group. Task is activities directly towards achieving the team’s goal and working effectivly.
Dysfunctional roles
Clown, blocker, devil’s advocate, dead weight and the yes, but people.
Cohesion
The ‘interpersonal glue’ of the group (= harmony).
Overload
People have a certain capacity and above that we have to take some sort of action or communication breaks down.
Primary (People) and secondary (Task)tension Primary
As cohesion increase social tension decreases; Secondary- task tension often rises as people advocate for particular ways of doing the task at hand.
The three issues groups need to resolve
Interpersonal, Task and Authority
Social Loafing
The failure of a group member to contribute to the group
Structural diversity
Number of holes in a team matters, too many difficulty coordinating, too few blocks creativity.
Tuckman’s model - the five stages
Forming-Storming-Norming-Performing-Adjourning
Group think
(Irving Janus) - when the desire for cohesion reduces the willingness or ability to evaluate data that challenges the group’s views when making decisions.
Mature group
Group often questions, re-examines and modifies mission and purpose and well-understood standards of behaviour within a group.
Self-managing teams
Autonomous work groups make decisions once made by managers, choose direction within agreed parameters. Increase efficiency.
Gatekeeping communication
The process through which information is filtered for dissemination.
Media richness
Is a framework used to describe a communication medium’s ability to reproduce the information sent over it. E.g., Face to face is the most effective where as e-mail is less effective.
Mediated communication
Communication carried out by the use of information communication technology and can be contrasted to face-to-face communication.
Communication
Is a collaborative process of constructing shared meaning by exchanging messages. Takes two people.
