OB Test 1

Question 1

2 defining characteristics of projects

Answer 1

1) unique

2) temporary

Question 2

5 stages of a project

Answer 2

1) initiation - key stakeholders come together
2) planning - decision is made to move forward
3) launch - planning is complete, resources committed
4) execution
5) closing - outcomes are delivered to client
(IPLEXC)

Question 3

3 major project parameters

Answer 3

1) scope - sum total of all work to be done
2) costs
3) time

Question 4

2 important roles of mission statement

Answer 4

1) provides project direction

2) establishes common ground

Question 5

organizational behavior

Answer 5

the study of people at work

Question 6

SMART objectives and deliverables

Answer 6

Specific
Measurable
Actionable
Realistic
Time-specific

Question 7

contingency variables

Answer 7

situational factors: variables that moderate the relationship between two or more variables (x leads to y, but only under conditions z)

Question 8

top-down (analogous) estimating

Answer 8

looks at actual resource, time and cost estimates of similar projects or project components

Question 9

bottom-up estimating

Answer 9

looks at each task itself and estimates the resources, time, and cost to do it from a “zero base”

Question 10

PERT

Answer 10

shows optimistic and pessimistic times

Question 11

surface-level vs. deep-level diversity

Answer 11

surface=differences in easily perceived characteristics

deep = differences in values, personality, and work preferences

Question 12

discrimination

Answer 12

noting of a difference between things

Question 13

2 components of job satisfaction

Answer 13

1) cognitions - calculated opinions of your job

2) affect - emotional reactions to your job

Question 14

attitudes

Answer 14

evaluative statements or judgments concerning objects, people, or events

Question 15

3 components of attitudes

Answer 15

1) cognitive - opinion or belief (my pay is low)
2) affective - emotional/feeling (I’m angry that my pay is low)
3) behavioral - intention to behave a certain way toward someone or something (I will look for another job that pays better)

Question 16

4 employee responses to dissatisfaction

Answer 16

1) Exit - (active/destructive)
2) Voice - (active/constructive)
3) Loyalty - (passive/constructive)
4) Neglect - (passive/destructive)

Question 17

3 reasons to stay in a job

Answer 17

1) Affective commitment (WANT to stay)
2) Continuance commitment (NEED to stay)
3) Normative commitment (OUGHT to stay)

Question 18

affect vs. emotions vs. moods

Answer 18

affect = broad range of feelings
emotions = intense feelings that are directed at someone or something
moods = feelings that tend to be less intense than emotions and that lack a contextual stimulus

Question 19

Stereotyping vs. valuing cultural differences

Answer 19

Stereotyping: based on false assumptions, assigns negative traits, assumes everyone is the same
VCD: based on scientific research, assigns positive/neutral traits, does NOT assume everyone is the same

Question 20

cultural values

Answer 20

shared beliefs about desirable end states or modes of conduct in a given culture

Question 21

managing diversity: what can organizations do?

Answer 21

Don’t just MANAGE diversity…
LEVERAGE DIFFERENCE!!!
-See difference
-Understand difference
-Engage difference
-Emphasize similarities

Question 22

EQ

Answer 22

• perceived emotions
• understand emotions
• regulate emotions