Objective 2 - Claim Costs Flashcards
(64 cards)
Steps of the Product Development Cycle
Product Development is the process by which new products are created and existing products evolve
- Innovate - Consists of
a) Understanding the company’s strategic perspective
b) Idea generation (see separate list of common drivers of product ideas)
c) Market Assessment - to determine if a market exists for the product - Design the Product - This phase consists of determining the product structure, plan design options, contribution requirements, and regulatory compliance
- Build the Product - (see separate list of steps for building the product)
- Sell the Product - The product is often test marketed, after which revisions are done before it is mass marketed
- Assess the Product - Monitor financial results and consumer and market feedback
- Revise the Product - Changes may be indicated by the product assessment, regulatory requirements, or consumer demand
Skwire, Chapter 3, Page 27
Common Drivers of Product Ideas
- Innovator or Follower - some companies are successful at innovating, while others are successful at following and learning from competitors
- Changing laws and regulations - new rules can lead to new products deeloped specifically to operate within the new set of rules
- Consumer Demand - Companies must constantly seek consumer feedback and market intelligence
- Marketing and Sales - these teams can spot holes in the product spectrum where demand is not being fully met
- Leveraging insurer capabilities - product development teams must known what the insurer does well and find ways to grow in those areas
- Social Need - for example, Medicare Part D served the social need of helping seniors who were being overwhelmed by the cost of expensive medications
- Changing demographics - leads to a shift in the types of products that will be marketable and saleable
- Changing economy and financial markets - leads to changes in purchases’ views of their need for insurance
- Competitive Advantage - Product development ideas should utilize the company’s competitive advantages
Skwire, Chapter 3, Page 29
Questions Answered by a Market Assessment
- (exists) What exists in the Market Today?
- (Objective) What is the Product Objective for the consumer?
- (Regs) What is the regulatory environment for this product?
- (Fin Value) What are the financial value and other benefits for the consumer?
- (Price Targets) What are the Price Targets? (assessment may indicate a range of acceptable prices)
- (Competitors) What is the likely reaction from competitors?
- (Sales Team) How will the sales team react?
Mnemonic - SCORE Final Prices (SCORE F P)
Skwire, Chapter 3, Page 31
Steps for Building a New Product
- (E) Project Enrollment - This is critical to helping senior management decide whether the product is worth pursuing
- (P) Price the Product - Includes an assessment of the market price sensitivity. After initial pricing, the projected enrollment should be reviewed again.
- (A) Perform Financial Assessments - to determine whether the new product can meet the company’s required return on investment or return on equity
- (I) Implement the infrastructure needed to administer the product (process claims, bill and collect premiums, and service member inquiries)
- (A) Get Senior Management Approval
Mnemonic - Every Product - Assess, Implement, Approve
Skwire, Chapter 3, Page 33
Key Players in the Product Development Cycle
- (P) Product Dev Team - Responsible for generating new product ideas and studying the Market
- (M) Senior Management - Sets company goals and responsible for making the decision to pursue a proposed idea
- (M) Marketing - Focused on Advertising, name recognition, and branding
- (S) Sales - Often has insights into price sensitivity and the types of products customers want
- (U) Underwriting - Can help quantify the risk associated with certain plan features
- (I) Information Technology - IT can help in understanding the feasibility of the infrastructure needed to administer the product
- (O) Operations - Work with IT teams to administer the product
- (C) Compliance - ensures the product is compliant with laws and regulations
- (A) Actuarial - Prices the product and works on the projections and feasibility studies
- Finance - Reviews the projected enrollment and pricing targets to determine whether projections meet corporate profit targets
Mnemonic - OPIUM SCAM + Finance
Skwire, Chapter 3, Page 35
Components of Gross Premiums
- Claim Costs
- Administrative Expenses - Includes the cost of designing, developing, underwriting, and administering the product, as well as an allocation of overhead costs. Frequently much higher in the first year than in renewal years.
- Commissions and other sales expenses - Includes special bonuses, incentives, and advertising. Generally expressed as a % of premium.
- Premium Taxes
- Other taxes and assessments - Includes federal and state income taxes and new assessments due to the ACA
- Risk and Profit Charges - depends on the degree of risk involved, the amount of capital allocated to support the product, and the expected return on the capital
- Investment Earnings - Typically credited based on assets held
Skwire, Chapter 20, Page 325
Considerations in developing administrative expense assumptions
- How expenses are allocated to the product - allocation methods include:
a) Activity based allocation - distributes expenses according to some measure of use (e.g., actual postage expenses can be charged to the function that generated the mail)
b) Functional expense allocation - determines how expenses are split by line of business for new and renewal business (done by surveying employees to determine how time is spent)
c) Multiple Allocation Methods - a combination of the other two methods - How administrative expenses should be allocated to groups - should differentiate between first year and renewal expenses. Various allocation bases exist (see separate list)
- What the competition includes as expenses in its pricing - adjustments may be needed to match what others are doing in the marketplace
Skwire, Chapter 20, Page 326
Types of Bases used for allocating expenses
- Percent of Premium
- Percent of Claims
- Per policy
- Per Employee (certificate)
- Per Member (Each person covered)
- Per Claim administered
- Per Case (some expenses are charged directly to the case for very demanding groups)
Skwire, Chapter 20, Page 327
Common Rating Characteristics included in Manual Rates for Group Health Insurance
- Age
- Gender
- Health Status
- Rating Tiers (Separate List)
- Geographic Factors
- Industry Codes
- Group Size
- Length of the Premium Period
Skwire, Chapter 20, Page 332
Common Rating Tiers for Group Health Insurance
- One Tier: Composite
- Two Tier: Employee only, Family
- Three Tier: Employee only, EE and one Dep, Family
- Four Tier: Employee only, EE and one Dep, EE with Children, Family
- Five Tier: Employee only, Couple, EE and Child, EE with Children, Family
Skwire, Chapter 20, Page 333
Group Health Claim Costs: Sources of Internal Data
- Medical Claims Systems Data - Includes billed claims, eligible claims, allowed amounts, and paid amounts
- Pharmacy benefit manager (PBM) data - organizations that use third-party PBMs to administer the prescription drug claims will need to collect this data from them
- Premium billing and eligibility data - includes exposure information that is needed to convert claims data into a per member or employee basis
- Provider contract system data - includes files of contractual reimbursement rates
Skwire, Chapter 21, Page 340
Group Health Claim Costs: Steps in developing claim costs for use in a rate manual
- Collect Data - Data should be collected for an incurral period of at least 12 months (to avoid seasonality issues). The best source of data is a company’s own experience
- Normalize the data for important rating variables (see separate list)
- Project experience period costs to the rating period - the trend rate should reflect changes in utilization of services, changes in the average cost services, and other factors, such as regulatory impacts and cost shifting among payers
Skwire, Chapter 21, Page 341
Group Health Claim Costs: Important Variables when normalizing data for use in the rate manual
Note: Many of these variables can now only be used in rating large group due to the ACA
- [A]ge and gender - It may be appropriate to have separate age and gender factors for different major service categories or different plan types (such as high deductible plans)
- [G]eographic Area - The data should be adjusted to reflect one specific geographic area
- [B]enefit plan - Adjust the data to reflect a common benefit plan (commonly the richest plan)
- Group [c]haracteristics - the manual rate should represent the average group with respect to group characteristics, such as industry and group size
- [U]tilization management programs - adjust for any changes in these programs
- Provider [r]eimbursement arrangements - adjust the experience to reflect a common reimbursement level
- [O]ther risk adjusters (based primarily on claim, diagnosis, encounter, and pharmacy data) - these may eventually become the primary method of risk adjustment
Mnemonic - U GRAB O C (U GRAB Overall Characteristics)
Skwire, Chapter 21, Page 343
Group Health Claim Costs: Methods of Adjusting Manual Rates for specific benefit plans
- Claim Probability Distributions - These are typically used to estimate the impact on claim costs of deductibles, coinsurance, and out-of-pocket maximums
- Actuarial Cost Models - These models build estimated total claim costs by developing a net claim cost (after member cost sharing) for each detailed type of service and summing to get the total
Skwire, Chapter 21, Page 350
Dental Claim Costs: Data Sources
- (Own) Company Data (Best Source)
- Outside (Data)bases - Prevailing Health Care Charges System, MDR Payment System, National Dental Advisory Service, ADA “Survey of Dental Fees”
- (C)onsulting Firms (have manuals containing utilization data)
- Rate (F)ilings of Other Carriers
- (T)hird Party Administrators (TPA)
- (R)einsurers
Mnemonic - Own Company’s Data - Fuck The Rest
Skwire, Chapter 22, Page 368
Dental Claim Costs: Impact of Plan Characteristics
- Covered Benefits - Plans often have a missing tooth provision and limit the replacement of dentures to once every 5-7 years
- Cost Sharing Provisions - These provisions are important because receiving proper dental care is very elective from the insured’s point of view. Provisions include deductibles, coinsurance and copays, and maximum limits.
- Waiting Period - Used to discourage individuals from enrolling for one year to treat significant dental problems and then dropping coverage
- Period of coverage - Will need to project past experience onto the future. Dental trend should not be assumed to be the same as medical trend.
Mnemonic - Big Crowns Warp Prices
Benefits, Cost, Waiting, Period
Skwire, Chapter 22, Page 369
Dental Claim Costs: Network and Care Management Practices that Impact Dental Claim Costs
- Provider Reimbursement levels
a) FFS Reimbursement may be based on usual, customary, and reasonable levels (UCR)
b) PPO Networks contract for reduced fees from a limited number of dentists. The dentist may not bill above those levels.
c) Capitation is common with dental HMO plans - Care Management Practices - These will depend on the reimbursement method used. Practices include pre-authorization and self-management (for capitated providers.)
Skwire, Chapter 22, Page 373
Dental Claim Costs: Insured Characteristics that Impact
- Age and Gender - Adults have higher costs than children, females have higher costs than males
- Geographic Area - Can be a significant factor
- Group Size - Smaller groups have higher costs (due to adverse selection)
- Prior coverage and pre-announcement - groups without prior coverage will have costs in the first year due to utilization by those who had put off having dental work done. If the plan is announced many months prior to becoming effective, this problem becomes worse
- Employee Turnover - High turnover increases costs since some new employees didn’t have prior coverage
- Occupation or Income - entertainers, professionals, and groups who are more aware of their benefits have higher costs
- Contribution and Participation - Groups with less than 100% participation will have higher costs due to antiselection. The level of participation is inversely related to the required contribution level.
Skwire, Chapter 22, Page 378
Pharmacy Claim Costs: Data Fields Included
These files include on record per prescription, and the following information on each record
- Age, gender, and date of birth of the patient
- Fill Date - This is the incurred date for the claim
- Claim ID
- Prescribing provider ID
- Pharmacy provider ID
- Drug name - use of consistent source so the data does not have two different names for the same drug
- Tier - Category of the drug, as defined by plan design
- National Drug Code (NDC) - an eleven-digit code used to identify a specific form of a drug. A mapping of NDCs to drug names can be obtained from data vendors
- Days Supply - scripts are generally grouped into 30-day, 60-day, or 90-day categories
- Units - the number of pills or a measurement of volume for liquid medications
- Allowed Amount - Sum of disconnected ingredient cost, dispensing fee, vaccine fee, and sales tax
- Refill indicators - for prescriptions that allow refills, this shows which fill the current claim is for
- Member and Plan cost - these fields show how much of the allowed cost is paid by each party
- Therapeutic class - categorization based on the conditions that the drugs are intended to treat
- Other types of drug codes - RxNorm Concept Unique Identifier (RxCUI) and Generic Product Identifier (GPI)
- Average wholesale price and wholesale acquisition cost (AWP and WAC)
Skwire, Chapter 23, Page 388
Pharmacy Claim Costs: Steps for Calculating Premiums for Pharmacy Benefits
- Develop an allowed cost trend, which includes:
a) Unit Cost Change
b) Utilization Change
c) Mix Change - such as a shift between generics and brand name drugs - Calculate adjustment factors for important rating variables (see separate list) - factors that are already accounted for in allowed cost trend should not be included as a separate rating factor adjustment, in order to avoid double counting
- Estimate member cost sharing based on the projected allowed cost - if the plan design uses copays, use the average effective copay, rather than the nominal copay stated in the plan design
- Calculate net plan liability and premium
a) Projected allowed amount = base period allowed amount * trend factor * other adjustment factors
b) Net plan liability = projected allowed amount - member cost sharing - rebates
c) Premium = net plan liability + expenses + profit margin
Skwire, Chapter 23, Page 392
Pharmacy Claim Costs: Important Rating Factors
- [D]emographics - such as age and gender
- [A]rea
- [B]enefit Design - changes in benefits may cause changes in drug use. This is referred to as induced utilization
- [F]ormulary - costs are impacted by
a) the list of covered drugs and tier placement of drugs
b) Formulary management programs, such as prior authorization, step therapy, and quantity limits
c) brand patent expirations - [C]ontracting - PBMs negotiate with pharmacies regarding dispensing fees and discounts off the average wholesale price
- [O]ther factors - these include changes in mail order utilization, changes in the generic dispensing rate, and changes in utilization management or cost management programs
Mnemonic - BAD F CO (BAD For COsts - if they go up)
Skwire, Chapter 23, Page 393
Group Life Claim Costs: Considerations in Developing a Manual Table
- Two approaches can be used:
a) Manual Premium Tables - Calculate the manual premium rate, then adjust for group size. This adjustment will reflect the margin, profit, and expenses appropriate for the group size, relative to the averages built into the table.
b) Manual Claim Tables - calculate the manual claim rates, then add the appropriate margin, profit, and expenses - Data Sources - Could use SOA studies, industry mortality tables, population statistics, or own company experience (best source if credible)
- Change in Mortality - Expected future mortality improvement should be reflected
- Reinsurance - the net cost of reinsurance should be factored into the claim table or expenses
- Conversions to individual life policies - these create severe antiselection, which should be reflected in the manual rates
- Manual adjustments are made for group-specific traits (see separate list)
- Rates for the group are based on age and gender mix, but groups typically end up charging a composite rate to all employees
Mnemonic - Two Data Monkeys Really Can’t Manually Rate
Skwire, Chapter 24, Page 404
Group Life Claim Costs: Use of general population data for pricing life insurance
- Estimated annual improvements in mortality
- Determining ratios of mortality by age bucket
- Comparing male/female mortality
- Developing rates for very young and very old (non-working population)
Skwire, Chapter 24, Page 409
Group Life Claim Costs: Manual Claim Table Adjustments
(could also be referred to as group rating characteristics for life insurance)
- [D]isability Factors - an adjustment is needed if a group has a different waiver of premium approach than is assumed in the manual rates
- [E]ffective Date Adjustment - Needed if central date of coverage is not July 1
- [I]ndustry Factors - based on industry codes such as SIC codes
- [R]egional factors
- [L]ifestyle factors - e.g. adjustments based on the % of employees that smoke
- [M]arketing considerations - e.g., added charges for rate guarantees.
- [C]ontribution schedules - e.g., 5% discount if the employer pays the entire premium (reducing antiselection)
- Case [s]ize factors and volume adjustment - larger groups may have lower mortality or expenses
- Plan [o]ptions - optional benefits and allowing lots of employee choice will create antiselection
Mnemonic - L MC RISE O D (Life Manual Claims RISE Or Decline)
Skwire, Chapter 24, Page 412