OFFICE MANAGEMENT FINAL

Question 1

what is stream scheduling?

Answer 1

schedule patients one at a time in a regular interval throughout the day

Question 2

how often are deposits made in a medical office?

Answer 2

daily

Question 3

how do you correct an entry in a medical record?

Answer 3

draw a line through the error, put the correct information and put initials

Question 4

the information is a medical record belongs to whom?

Answer 4

the patient

Question 5

how do you correct an entry in computerized medical records?

Answer 5

draw a line through the error

Question 6

how would you triage telephone calls?

Answer 6

the order of priority

Question 7

what form do employers give employees at the end of the year to file income tax?

Answer 7

w-2

Question 8

what is it called when you mark off times that a doctor is unavailable for appointments to see patients throughout the day?

Answer 8

matrix

Question 9

what is a blanket bond?

Answer 9

covers all employees in the medical office

Question 10

what type of bankruptcy is chapter 7?

Answer 10

clears all debts so the individual goes on with a clean slate

Question 11

what is a skip?

Answer 11

someone who has moved with no forwarding address

Question 12

who chooses or assigns a diagnosis after the patient has been seen in the office?

Answer 12

physician

Question 13

what type of scheduling method is clustering?

Answer 13

schedules patients with similar problems/procedures during the same block of time

Question 14

how would you create a more efficient schedule when patients call the office to schedule an appointment

Answer 14

as the patient the proper questions

Question 15

why is attitude important in a medical office?

Answer 15

because it transfers to the patient and others

Question 16

a monthly bank statement will list what?

Answer 16

all transactions since the last closing date

Question 17

what is another name for a superbill?

Answer 17

encounter form

Question 18

how would you handle a call from a patient who leaves a message that they are doing well after a surgery?

Answer 18

handle the call and make a note in the patient’s medical record

Question 19

appointment books are considered a legal document?

Answer 19

true

Question 20

who would handle calls regarding patients unsatisfactory lab results?

Answer 20

physician

Question 21

define the letters SOAP & POMR

Answer 21

subjective impression, objective clinical evidence, assessment or diagnosis, plan for further study, treatment or management. Problem orientated medical records (defines the problem numerically)

Question 22

who handles calls regarding insurance coverage in the office?

Answer 22

medical assistant

Question 23

what five items are included on an encounter form?

Answer 23

Patient’s account #, DOB, procedure codes, diagnosis codes, physicians id#

Question 24

what are some examples that patty cash would be used to purchase?

Answer 24

postage, and minor expenses such as coffee

Question 25

what is an adjustment?

Answer 25

any change to a patients account

Question 26

what are considered assets?

Answer 26

all things of valued owned

Question 27

what is a receipt?

Answer 27

written acknowledgement of payment

Question 28

what is a fee profile?

Answer 28

average of physicians fees over time

Question 29

when leaving a message regarding an appointment, what information can you not leave on a voicemail?

Answer 29

the reason for the appointment

Question 30

all documentation should be retained for how many years in the medical office?

Answer 30

6 years

Question 31

what does "open hours" mean?

Answer 31

no appointments are needed

Question 32

HIPAA is concerned with what when it pertains to patient records?

Answer 32

confidentiality

Question 33

what is a "service contract"?

Answer 33

a signed agreement with the company that rendered service to your office

Question 34

give examples of bio hazardous waste found in the medical office:

Answer 34

wound dressings, diapers, anything with blood or body fluids

Question 35

what are the tasks involved in preparing the office before patients arrive for their appointments?

Answer 35

have patient charts ready, gather supplies and equipment's, retrieve messages from the answering machine

Question 36

when would you be allowed to release patients records without a signed consent?

Answer 36

to a referring physician

Question 37

what information is recorded on the doctors voice message machine?

Answer 37

when the staff is unavailable and had to handle an emergency

Question 38

what is wave scheduling?

Answer 38

scheduling several patients in a particular time and seeing the order of patients that arrive

Question 39

nonconsecutive filing systems are arranged by groups of what?

Answer 39

numbers

Question 40

if a check is returned by the bank marked NSF, this means what?

Answer 40

not enough money in the bank to cover the check

Question 41

what is the definition of customary fees for physicians?

Answer 41

when physician fees fall within the range of fees, charge for the same service by physicians with similar training and experience in the same geographic area

Question 42

what type of summary is used to analyze and balance financial data?

Answer 42

day end summary

Question 43

the original patient chart belongs to whom?

Answer 43

the physician

Question 44

what are the steps for balancing petty cash?

Answer 44

count the $ remaining is petty cash, total the amount of all vouchers, subtract the amount of receipts of the original amount of petty cash and balance cash against receipts

Question 45

what is accounts payable?

Answer 45

money owed by the practice for invoices and bills

Question 46

what are accounts receivable?

Answer 46

money owed by the patients to the practice

Question 47

an operating budget should include cost for what items?

Answer 47

cost associated with payroll, med supplies, electricity and telephone services

Question 48

how would you schedule sever return visits for a patient, if the doctor would like to see them every week for the next month

Answer 48

schedule on the same day of the week on the same time of the day

Question 49

What is the ADA concerned about regarding disabled individuals?

Answer 49

discrimination

Question 50

how would you handle phone calls when you have several calls coming in at the same time?

Answer 50

ask the first caller to hold and wait for a response, answer incoming calls and return to the first call as soon as possible

Question 51

what is the name of the three columns for Medicare fee schedules?

Answer 51

participation fee, non-participating, and limiting charge

Question 52

what is a stale check?

Answer 52

on cash with a certain amount of time

Question 53

what is a traveler's check?

Answer 53

must be sign upon purchase

Question 54

What is a certified check?

Answer 54

Bank verifies clients account has enough reserves for the check amount

Question 55

What is a cashiers check?

Answer 55

Drawn against the issuing banks account

Question 56

When using strict chronological arrangements of medical records they are ordered according by what?

Answer 56

Date

Question 57

When your doctor receives a signal release of records, do you always send a copy of the entire chart? Why?

Answer 57

Only what was requested

Question 58

What is a mission statement?

Answer 58

Goals of the practice

Question 59

How does the MA know when to schedule non patient visitors to see a doctor?

Answer 59

Follow office policies.