OHP flashcards

Question 1

How many components are there to psychological health?

Answer 1

5

Question 2

What are the 5 components of psychological health?

Answer 2

C - Competence
I - Integrated functioning
A - Autonomy
A - Affective well being
A - Aspriation

Question 3

What does “competence” mean according to psychological health?

Answer 3

Feeling successful and effective

Question 4

What does “Integrated Functioning” mean according to psychological health?

Answer 4

Feeling internal balance

Question 5

What does “Autonomy” mean according to psychological health?

Answer 5

Experiencing choice and control

Question 6

What does “Affective well being” mean according to psychological health?

Answer 6

Feeling happy and relaxed

Question 7

What does “Aspiration” mean according to psychological health?

Answer 7

Being focused on goals

Question 8

What is the definition of stress?

Answer 8

Non specific response of the human body to any demand on it

Question 9

Good stress is called

Answer 9

eustress

Question 10

Bad stress is called

Answer 10

distress

Question 11

What are the three stages of General Adaption Syndrome

Answer 11

Alarm, Reactance, Exhaustion

Question 12

Alarm stage of GAS is defined as

Answer 12

body mobilizes resources in response to demand

Question 13

Reactance stage of GAS is defined as

Answer 13

Body copes with demand, but resistance to other demands decrease

Question 14

Exhaustion stage of GAS is defined as

Answer 14

No longer able to resist and adverse consequences

Question 15

definition of stressor

Answer 15

Aspect of work environment that may require some adaptive response on the part of the employee

Question 16

2 categories of stressors

Answer 16

Physical and psychological

Question 17

Physical stressors affect ___

Answer 17

senses

Question 18

Psychological sensors affect

Answer 18

mental state

Question 19

Big three examples of psychological stressors

Answer 19

Role ambiguity, work-life conflict, emotional labor

Question 20

Role stressors

Answer 20

Role ambiguity
Role conflict
Role overload

Question 21

Role ambiguity

Answer 21

Lack of clear knowledge

Question 22

Role conflict

Answer 22

Incompatible demands

Question 23

Role overload

Answer 23

Too many roles at one time

Question 24

4 types of work life conflict

Answer 24

Work life
Life work
Time based
Strain based

Question 25

Work life conflict

Answer 25

Work interferes with personal life

Question 26

Life work conflict

Answer 26

Life interferes with work

Question 27

Time based conflict

Answer 27

Time required by one domain steals time from another domain

Question 28

Strain based conflict

Answer 28

Strains from one domain affects behavior in another

Question 29

What is emotional labor?

Answer 29

The regulation of one's emotions to meet job or organizational demands. Most common in service jobs

Question 30

What are the two types of emotional regulation

Answer 30

Surface acting and deep acting

Question 31

What is surface acting

Answer 31

"Faking" one's expressions/emotions

Question 32

What is deep acting

Answer 32

Trying to feel the emotions required by the job

Question 33

Why is emotional labor stressful?

Answer 33

Surprising emotions over time requires effort, which is stressful

Question 34

What are strains?

Answer 34

Reactions of responses to stressors

Question 35

What are the three categories of strains

Answer 35

Psychological Physicological Behavioral

Question 36

Physiological strains

Answer 36

Changes in the body that occur when stressful situations cause activation of the sympathetic nervous system Example: High heart rate and increased hormone levels Good in small doses Bad in long durations

Question 37

Example of psychological strains

Answer 37

Anxiety, depression, fatigue...

Question 38

What are the behavioral strains

Answer 38

Withdrawal Drug use CWB's Job performance Information processing problems

Question 39

What is burnout

Answer 39

Chronic stress overcomes a worker's resources to cope

Question 40

What are the three stages of burnout?

Answer 40

Emotional exhaustion, depersonalization, low personal accomplishment

Question 41

What is strained information processing

Answer 41

Since we have limited cognitive resources, stressful situations that restrict those resources impair our functioning

Question 42

What is strained information processing?

Answer 42

We have limited cognitive resources and stressful situations that restrict those resources impair our functioning

Question 43

Chronic stress has detrimental effects on

Answer 43

Memory Reaction times Creativity Judgement & decision making

Question 44

Why is work stressful for some people but not for others?

Answer 44

Person environment fit

Question 45

Person environment fit breaks down into what two categories?

Answer 45

Person - job fit Personal - organization fit

Question 46

Person job fit

Answer 46

Problem lies in demands / abilities

Question 47

Person organization fit

Answer 47

Problem lies in value misalignments

Question 48

Demands - control model

Answer 48

Demands = work load and cognitive requirements Control = autonomy and skill variety

Question 49

Individual differences to perceiving stressors?

Answer 49

Personality type Self image

Question 50

What personality traits are important to focus on when looking at how individual differences change the way we perceive stressors?

Answer 50

Type A or B? Is the employee neurotic? Does the employee have an external locus of control?

Question 51

Self image - perceiving stressors

Answer 51

self esteem & self efficacy

Question 52

Situational factors - perceiving stressors

Answer 52

Social support? (do friends/family, supervisors show empathy? do they give me advice? do they give feedback and help boost my self esteem? Control over work environment? (flex time, compressed work week, telecommuting,

Question 53

Goal of primary prevention strategies

Answer 53

To reduce the number and intensity of stressors in the workplace

Question 54

What is the underlying assumption of primary strategies?

Answer 54

It is easier to remove the stressors than to deal with the effects later

Question 55

Example of primary prevention strategy

Answer 55

Job redesign - reduce physical stressors - reduce psychological stressors - provide more control over work environment

Question 56

Goal of secondary prevention strategies

Answer 56

Modify workers responses to stressors

Question 57

What is the underlying assumption of secondary strategies?

Answer 57

We might not always be able to remove or reduce stressors so how can we best modify individuals reactions to stressors

Question 58

Example of secondary prevention strategies

Answer 58

CBT - educate - rehearse - apply Relaxation & biofeedback

Question 59

Goal of tertiary prevention strategies

Answer 59

Minimize the negative effects of stressors by helping individuals cope more effectively

Question 60

What is the underlying assumption of tertiary strategies?

Answer 60

There is a need to "treat" stress-related problems once they have occured

Question 61

Example of tertiary prevention strategies

Answer 61

Employee assistance program (EAP) - counseling to deal with workplace stressors / problems stemming from outside the job