Operations Flashcards

(34 cards)

1
Q

Logistical management of inventory 4 steps

A

1) inventory- getting supplies from suppliers
2) storage - ensuring appropriate storage of stock
3)order processing - dealing with customer orders and ensuring they get correct thing
4)distribution - deciding on best method to deliver to customers , eg road air rail

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2
Q

Consequences of overstocking 5

A

Out of date
Theft
Extra storage costs
Out of fashion
Money tied up in stock

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3
Q

Understocking consequences 5

A

Turn away customers
No bulk buying discounts
Bad rep
Production may be haunted due to running out of inventory
Increased delivery costs

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4
Q

6 points on stock management system

A

Re order level
Minimum stock level
Maximum stock level
Lead time
Buffer stock
Re order quantity

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5
Q

What is JIT

A

Ordering supplies when required or when a order is placed

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6
Q

4 pros of JIT

A

No wastage all inventory used
No money tied up in stock
No warehouse 4 saves costs
More responsive to external factors

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7
Q

4 cons of JIT

A

If deliveries late production haulted
Requires excellent relationship with supplier, time consuming to get
Relies on good infrastructure between supplier and firm
No room for error in production

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8
Q

What is centralised storage

A

All inventory in one central large warehouse

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9
Q

4 pros of centralised storage

A

Specialist staff employed 4 improves speed of inventory management
Can store massive amounts of stock 4 bulk buying
May be cheaper than several decentralised warheouese s
Easier to track stock

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10
Q

3 cons of centralised storage

A

Specialist staff 4 higher wages
Specialist equipment 4 maintenance and costs of it
Inventory has long delivery times to reach stores

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11
Q

What is decentralised storage

A

Inventory held in several small storage rooms close to stores

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12
Q

3 pros of decentralised storage

A

inventory always close at hand if needed
More responsive to local needs
Low chance of overstocking these warehouses

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13
Q

4 cons of decentralised storage

A

Theft as lack of security
Lack of specialist staff 4 handling of inventory inefficient
Hard to track stock
Often under stocked

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14
Q

Role of logistics manager

A

1 plans for stock needed
2 organises the staff and equipment needed for logistics
3 commands warehouse staff to complete tasks
4 coordinates supply chain and methods of distribution
5 controls quality , quantity , cost and efficiency of movement of stock
6 motivating staff

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15
Q

Purpose ofnsales budget 3

A

Targets for staff
Used to reward bonuses when targets met
Motivates staff to work harder

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16
Q

What is capital intensive

A

Producing products PRIMARLIY by means of machinery and equipment
CAN BE EUTHER AUTOMATION OR MECHINISATION

17
Q

What is automatisation

A

Production fully automatic

18
Q

5 pros of automisation

A

Consistency highest possible
CAM doesn’t loose concentration 4 low/no mistakes
No breaks or holidays for robots
Robots can perform dangerous tasks humans can’t
Lower wage costs as less employees needed

19
Q

4 cons of automisationm

A

High setup costs
Breakdown = huge loss of production, time and waste age of mats
Replacing employees with machines demotivated remaining employees
Lack of human touch = lack of creativity

20
Q

What is mechanisation

A

Labour and machines working together in production

21
Q

Pros of mechanisation

A

Contsineecy hugh as human error reduced
Speeds up production
Human touch still present 4 creatucuty

22
Q

Cons of mechanisation 3

A

Human error still involved
No production 24/7
If machinery breaks workers left idle

23
Q

What is labour intensive production

A

Humans doing most of the work

24
Q

3 pros of labour intensive

A

High creativity
Labour could be less expensive then a purchasing machinery
Employees more motivated

25
4 cons of labour intensive
Human error 4 high waste No production 24/7 Recrtuitment and training costs for staff Humans have to be paid overtime for working extra hours
26
Importance of quality
Poor quality leads to customer returning prods High quality goods 4 good rep Low quality goods 4 bad pr Higher quality can be sold for higher prices
27
What is quality control 2 pros 2 cons
Checking prods at end of production Ensures faulty goods not sent to customers Limits potential of bad rep due to faulty prods Hugh waste as goods may need thrown away and only checked at end of production Prods need to be remade from scratch
28
Quality assurance and 2 pros 2 cons
Prods quality checked after every stage of production Less wate Easy to identify where common faults in production are Slows down production as several checks needed
29
Quality circles and 2 pros and one con
Employees and management meet and discuss problems with production Motivates employeees Management get first hand opions of people involved with production process Meeting takes away from production time
30
Benchmarking and 1 pro and conn
Copying quality of a competitors finished prod Saves firm time off developing own approach of ensuring quality Can be difficult to get info on competitors quality
31
Continual inorobemenr and 2 pro and 2 con
Method of everyone and every process system continually improving Firm stays ahead of comp Firm reacts better to external factors High staff development costs Employees feel pressured to keep improving
32
What is being ethical and 2 pros and 1 cons of it
Showing moral considersrions for others when making decisions Awards granted for being ethical which can be used promotionallyn Being ethical attracts customers and high quality staff Decision making more complex and time consuming
33
What is fair trade and pro and con of it
When suppliers of raw mats receive a guaranteed fair price on their goods Business awarded fair trade mark 4 attracts customers Losing fair trade mark results in bad publicity
34
Technology in operatuons
CAM in production Automated systems to track deliveries EPOS automatically reorder stock