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Business paper 2 > Operations > Flashcards

Operations Flashcards

(68 cards)

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1
Q

What is a production process

A

a method of business production - job,batch,flow

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2
Q

what is job production

A

a method of production when products are made individually

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3
Q

what are the advantages of job production

A

high quality items
business can charge a high price

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4
Q

what are the disadvantages of job production

A

high cost - skilled workers
production may be slow

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5
Q

what is batch production

A

a method of production when one type of product is made and then production is switched to make a different product

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6
Q

what are the advantages of batch production

A

batches can be varied to meet customer needs
no storage costs if goods are made to order
cheaper than job

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7
Q

what are disadvantages of batch production

A

machines need resetting between batches
stocks of raw materials may be needed - cost
repetitive and boring for workers

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8
Q

what is flow production

A

production of one product that takes place continuously with an assembly line - also mass production

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9
Q

what are the advantages of flow production

A

large quantities produced
use of machines, automation - cheaper
economies of scale - reduces unit costs

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10
Q

what are the disadvantages of flow production

A

may not be high quality
may need to store large stocks
production can be disrupted
repetitive and boring for workers

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11
Q

what is automation

A

a production process involving machinery that is controlled by a computer rather that a person

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12
Q

what is robotics

A

the use of robots in the production process

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13
Q

what are robotics used for in production

A

machines that can be programmed to do work

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14
Q

what are computers used for in production

A

computers can be programmed to control machines

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15
Q

what is automation used for in production

A

machinery completes repetitive tasks without continuous input from the user

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16
Q

what are the advantages of using technology in production

A

replace workers - reduced costs
productivity is increased
waste is reduced - more accurate
can operate 24/7
can do dangerous jobs - human safety

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17
Q

what are the disadvantages of using technology in production

A

machines can break disrupting production
may be expensive
may need skilled labour to program the computers
storage of customer data must meet laws

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18
Q

what is quality

A

quality refers to a product being fit for purpose

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19
Q

what is a recall

A

when a fault occurs with a product and the business asks for the product to be brought back so it can be repaired or replaced

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20
Q

what is a return

A

goods which customers return to the shop or online retailer because they are unsustainable or faulty.

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21
Q

what does the concept of quality ensure

A

product is fit for purpose
as described/expected
complies with legal requirements

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22
Q

what is a benefit of providing quality goods and services

A

waste is reduced - reduces recalls and returns and products being sold at cheaper prices
good reputation - satisfied customers will buy again, recommend the business

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23
Q

what is quality control

A

a system for inspecting the quality of the goods or services produced and ensuring that they are of the required standard

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24
Q

what are the advantages of quality control

A

stops poor quality goods being sold
production continues while inspection takes place
good quality goods improves reputation

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25
what are the disadvantages of quality control
doesn't prevent waste inspection can be costly doesn't encourage workers to be responsible for quality
26
what is quality assurance
an approach that involves the whole business focusing on quality with the aim of preventing quality problems from arriving
27
what are the advantages of quality assurance
reduce wastage and costs all workers are responsible for quality so they may be motivated to take care good quality - better reputation
28
what are the disadvantages of quality assurance
workers may be stressed having to check their own work production may be disrupted
29
what is face-to-face selling
involves direct contact between buyer and seller
30
what are the advantages of face-to-face selling
can increase sales useful when customers like advice customer can bargain with the seller can help sales in business-business transactions
31
what are the disadvantages face-to-face selling
may not always be convenient if bargaining profits are reduced retailer costs are high if a shop is needed
32
what are telesales
sales completed over the phone
33
what are the advantages of telesales
can increase sales can ask questions and bargain may cost less than selling from a shop
34
what are the disadvantages of telesales
costs of warehouses to store goods sellers could cold call which is a nuisance to customers bargaining may mean less profits
35
what is ecommerce
the bringing together of buying and selling electronically
36
what are the advantages of ecommerce to the business
increased market - global can sell 24/7 costs of selling are lower - saving on premises and reduction in need of workers designers can make business attractive at low cost
37
what are the disadvantages of ecommerce to the business
more competition delivery systems need to be organised need cyber security for themselves and customers technology develops so higher costs
38
what are the advantages of ecommerce to the customer
can buy 24/7 online selling is easier to find deals and compare prices increase choice
39
what are the disadvantages of ecommerce to the customer
impersonal and may not be able to ask questions may not have access to technology customers may have to return at their own cost if not secure personal data can be taken
40
what are the influences of commerce on a business
new skills - relevant skills levels of employment - less workers - technology delivery options -speed - drones business opportunities - worldwide creation of new departments - online departments location - warehouses in cheap locations provision of click and collect services - need storage and staff
41
what are consumer laws
consumer laws are designed to protect consumers from immoral sellers
42
what does the consumer rights act ensure
goods and services must be: satisfactory quality as described fit for purpose
43
what does as described mean
goods must be as the business has described them
44
what does fit for purpose mean
the good or service must do what its meant to do
45
what does satisfactory quality mean
goods should reflect the price charged for them
46
why do businesses do the consumer law
reputation increased costs if laws are broken
47
what is location
the place where the business is situated
48
what is proximity
means "nearness to"
49
what are the 5 factors of location
costs - land, premises, labour proximity to market - near customers proximity to labour - supply of skilled workers proximity to materials - near raw materials - low transportation costs government - may pay grants if in an area of low employment
50
what is procurement
the management of purchasing within a business
51
what are the 4 stages of procurement
1 identifying goods and services to buy 2 choosing suppliers 3 ordering goods and services 4 receiving deliveries from suppliers
52
what are the influences when identifying goods and services to buy
which season the business is buying for changes in fashion changes in technology affect the products sold
53
what are the influences on choosing suppliers
reputation and reliability of suppliers dependant of quality of goods and services customers want
54
what are the influences of ordering goods and services
completing an order form stating what it wants and send it to the supplier
55
what are the influences of receiving deliveries from suppliers
a business will arrange for workers to receive goods and have an area where they can be stored
56
what is logistics
the process of organising the transport of goods from the seller to the buyer
57
what is a supply chain
the chain of businesses involved in the production of a product and its delivery to the user
58
what are the 5 logistical issues
time reliability length of the supply chain costs customer service
59
what is time in logistics
the supplier must be able to deliver the goods on time
60
what is the potential problem with time in logistics
the supplier may be short of materials or components so production is delayed and sales and revenue is lost
61
what is reliability in logistics
the supplier must be able to supply the quantity and quality of goods needed by the customer
62
what is a potential problem with reliability in logistics
if the supplier is short of materials they may have to delay or stop production so the business could lose sales and revenue
63
what is length of supply chain in logistics
a long supply chain has an increased risk of problems occurring along the chain
64
what is a potential problem of length of supply chain in logistics
a business which needs to make components may not get materials and so cannot produce the components its customers need to assemble the product
65
what is costs in logistics
the customer will want delivery costs to be low as possible but not at the expense of reliability
66
what is a potential risk of costs in logistics
high delivery costs make the total production costs too high so they may not be able to sell their products to make a profit
67
what is customer service in logistics
supplier need to provide a customer service to deal with problems and enquiries from its potential actual customers
68
what is a potential problem with customer service in logistics
may lose its customers if businesses thst buy from it are not happy with the service that they receive

Business paper 2 (2 decks)

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