Operations Flashcards
(50 cards)
Quality Inspection
Only involves employees who make the product +happens after product/service has been produced.
Quality Control
-Product Oriented + Reactive process
-Setting standards and checking at several stages in the process.
Quality Assurance
-Process Oriented + Proactive process
-maintain a desired level of quality by aligning systems (requires training)
Conformance within a product
How well the product or service agrees with the design
3 Fundamental principles of TQM
Customer focus, continuous improvement and employee involvement
False about Forecasting
time series express the relationship between the factor to be forecast and related factors such as promotional campaigns, economic conditions and competitor actions
Jidoka
The use of an automation system to stop production when something is wrong and then fixing the problems.
Poka-yoke
The component parts of a product that fit together in a way that is intended reducing the need for rework.
Example of a time series forecasting technique
Exponential smoothing
Cloud/ any type of stream/ back up=
Back office
First step in the Service Firm Life Cycle
Entrepreneurship
Pull Method
Using information about customer demand habits to activate production
Franchising
Licensing out the manufacture of a product to other firms
Craft Era; What are the 3 types of processes
- Job shop
- Batch process
- Simple project
Flow
The focus for a process improvement should be balancing.
Kanban
A Kanban and container move as a pair once production begins at the fabrication process
MPO; Process with most variety
Project
Standardisation
Increases repeatability
Chase Demand Strategy
Adjusting inputs to an operation so that outputs match demand
MPO Processing type with high volume and lowest variety
Continuous Process
Procurement
Acquiring materials/services required for the organisation
Cross Docking
Processing items as soon as they are received into a distribution center
Mass Process=
Product Layout
Oligopoly
A situation where there are many large sellers who have some control over the market
