Operations Flashcards
(26 cards)
What are the 3 production processes ?
Job
Batch
Flow
What is batch production?
One type of product is made, then production is switched
Pros and cons of batch production?
Pro-can be varied, no storage costs, cheaper than job production
Con-machines need changing,stocks of raw materials
What is flow production ?
Production of 1 product that takes place continuously
Pros and cons of flow production?
Pro-large quantities, automotion of ptoduction,low costs
Con-low quality,large stocks
What is job production?
Products are made individually
Pros and cons of job production?
Pro-high quality,charge high price
Con-high cost,long time to be produced
Examples of uses of technology in production ?
Robotics
Computers
Automation
Pros and cons of technology in production ?
Pro-replace workers,reduce costs,waste is reduced,more productive
Con-can break,need to be built,high costs to make
Benefits of providing good quality goods ?
-less recalls
-good reputation
-recommend by to other customers
What is quality control ?
A inspection to check if the products are a high enough standard
Pros and cons of quality control ?
Pro-stops poor quality goods being sold,improve reputation
Con-doesn’t prevent waste, cost
What is quality assurance?
All workers check the quality before continuing
Pros and cons of quality assurance ?
Pro-reduce waste,lower cost
Con-worker can be stressed,lower quality checks
What are the 3 main methods of selling ?
E-commerce
Face to face
Telesales
Pros and cons of face to face sales ?
Pros-increase sales,show product,provide useful information to buyer
Cons-may not be convenient,customer bargain with seller
Pros and cons of telesales ?
Pros-increase sales due to questions asked,low cost
Cons-can’t see the product,lose interes
Pros and cons of e-commerce to the business ?
Pros-sell 24/7,sell around the world
Cons- competition increase,cyber security,high costs
Customer service ? Pros and cons ?
-the business helps customers before buying
Pros-good customer retention,increased sales
Cons-training workers,cost
After sales service ? Pros and cons ?
-Service provided after the sale
Pros-increases sales,customers come back
Cons-more returned goods,costs for training
Product knowledge of workers pros and cons ?
Pro-increases customers knowledge of the product,more sure of purchase
Con-cost to train staff
Customer engagement pros and cons ?
Pro-increases sales as they feel comfortable with purchase
Con-costs in staff training
What is consumer law ?
The area of law which protects the customers of a business mainly through consumer rights act 2015
What are the 3 main things that make a product in the consumer law ?
-satisfactory quality
-fit for purpose
-as described
