Operations Flashcards
What are the three types of production?
- Job production
- Batch production
- Flow production
What is job production?
One thing is done at a time, generally made for specific client
What is batch production?
Small quantities of identical products are made at a time
What is flow production?
When different productions are being made separately at all times (mass production)
What are the pros and cons of job production?
Pros: - high quality - higher retail price - niche market - precise to customer Cons: - Time consuming - specialised staff needed - Intensive labour - Can't stop half way through production
What are the pros and cons of Batch production?
Pros: - Faster production - Cheaper than one at a time - lower cost of machinery - no specialised workers Cons: - Can be waste of products because its not done in time, - lower quality - long machinery hours
What are the pros and cons of Flow production?
Pros: - No need for specialised staff - no human error - cheap after initial costs - can bulk buy supplies so they have better economies of scale Cons: - Machine based - not reliable - Expensive for initial costs
What are the advantages for a small business using Job production?
Can sell products for high prices = quick profit
What are the disadvantages for a small business using Job production?
- Has to be full time
- employees are expensive
What are the advantages of a small business using Batch production?
- Cheaper production
- No need for specialised workers
What are disadvantages of a small business using Batch production?
Quality will be lower b/c price is lower
What is automation?
The use of automatic equipment in manufacturing
What are the two methods to assure quality?
Quality control and quality assurance.
What is quality control?
Making sure the quality of a product is up to standards at the end of the production line.
What is quality assurance?
Ensuring the quality of a product is up to standards throughout the production line.
What are the pros and cons of quality control?
pros; no pressure to check throughout, DETECTION of defects.
cons; hard to track issue, may have to check every product.
What are the pros and cons of quality assurance
pros; process orientated, PREVENTION of defects.
cons; extra pressure upon staff, may have to go through extra training.
How does quality affect revenue?
poor quality = less sales = less revenue.
What are the methods of selling?
Personal selling and e-commerce.
What is e-commerce?
Trading via the internet/
What are the pros and cons of e-commerce for a business?
pros; allows a business to be discovered easily, allows easy access.
Cons; no one can buy anything if the site is down, cannot try item before buying.
What are the pros and cons of e-commerce for customers.
pros; easy access, easy to navigate.
cons; risk of fraudulent websites, have to wait for delivery.
What kind of items are better of sold face to face?
personalised items, substantial purchases, products which are long term investments.
In what circumstances should a refund be given to a customer?
if the product is not:
as described, fit for purpose, or satisfactory to the customer.
