Operations Final Exam Flashcards
What is the PDCA model?
Plan, Do, Check, Act
What are TQM tools?
Tools for generating ideas, organizing data, and identifying problems
Productivity increases when,
Inputs decrease, while outputs remain the same
Services often,
are knowledge based
The three strategic approaches to competitive advantages are:
differentiation, cost leadership, and response
Evaluating outsourcing providers by comparing their weighted average scores includes:
factor-rating analysis
Core competencies are those strengths in a firm that include:
Specialized Skills, Unique Production Methods, Proprietary knowledge, and Things a Company Does Better Than Others
One statement regarding the Gnatt chart that is true
They are visual devices that show the duration of activities in a project
The critical path of a network is the:
longest-time path through the network
Three popular measures of forecast accuracy are:
mean absolute deviation
mean squared error
mean absolute percent error
What is group technology?
Identifies specific size, shape, and type of processing
What are time series forecasts?
A series of events spaced out evenly by days, weeks, months, or years
What are the 6 M’s in the cause and effect diagram?
Measurement, Materials, Methods, Mother Nature, Machinery, and Man Power, Effect is on the end.
Measure the materials for meth so mom’s machines have power.
What are internal failure costs?
Producing defective parts before delivery
What are external failure costs?
Defects discovered after delivery
What is the purpose of a control chart?
Provide a statistical signal when assignable causes of variation are present
A major in logistics is:
cost of shipping alternatives
Inventory Turnover = ____________
Cost of Goods Sold / Inventory Investment
The ability of a process to meet design specifications is called:
process capability
Low volume, high variety processes are also known as:
Process Focused
A crossover chart for process selection focuses on:
fixed and variable costs
System capacity is based on:
the bottleneck
The break even point is:
the point when costs equal revenue
Evaluating location alternatives by comparing their average scores involves:
factor-rating analysis
