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business
> operations - good customer services > Flashcards
operations - good customer services Flashcards
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business
(29 decks)
business in the real world - purpose and nature of businesses
business in the real world - business ownership
business in the real world - aims and objectives
business in the real world - stakeholders
business in the real world - business location
business in the real world - business planning
business in the real world - expanding a business
influences on business - technology
influences on business - ethical and environmental considerations
influences on business - economic climate
influences on business - globalisation
influences on business - legislation
influences on business - competitive environment
operations - production processes
operations - the role of procurement
operations - concept of quality
operations - good customer services
human resources - organisational structures
human resources - recruitment and selection
human resources - motivating employees
human resources - training
marketing - identifying and understanding customers
marketing - segmentation
marketing - market research
marketing - marketing mix (four p's)
finance - sources of finance
finance - cash flow
finance - financial terms and calculations
finance - analysing the financial performance of a business
