Operations, goods and services - Term 2 Flashcards
what are goods
- customised
- standardised
- intermediate
- perishable
- non-perishable
what are services
are intangible products and only exist while they are being performed
A service organisation will transform other businesses inputs into services.
Services cannot be stored and the customer may actually need to be present when the service is being delivered
what are standardised goods
are those that are mass-produced, usually. Standardised goods are on an assembly line uniform in quality and meet a predetermined level of quality.
what are customised goods
are those that are varied according to the needs of customers.
what are intermediate goods
are finished goods that have been manufactured and but are then used in further manufacturing or processing
what are non perishable goods
Non-perishable goods are that are durable and unlikely to decay or ‘go off’
Operations must:
Implement effective inventory management strategies and be highly responsive to market demand in order not to overproduce
what are perishable goods
Perishable goods are have only a short life span as they are consumed quickly
Operations must manage:
very short lead times (distribution that is as quick and effective as possible)
appropriate and robust packaging and cold storage processes both through production and distribution.
what are operations
refers to the business processes that involve transformation or production
examples of operations
- manufacturing
- engineering
- research and development
- information and technology
- service and support
why operations an important function of the business
has an influence on the quality, cost and availability on the business’s goods and services
allows the business to achieve other main goals such as:
- maximizing profits
- increase market share
- maximising growth
- providing a reasonable return for investors
what is operations management
involves the skillful brining together of a number of resources, such as finance equipment, management technology and people to create finished goods and services
operations in goods and services
it is the role of operations to produce the good or deliver the service with high levels of consistency and efficiency
