[operations] influences

Question 1

influences on operations management (GTQCGLEE + CSR) )

Answer 1

globalisation, technology, quality expectations, cost-based competition, government policies, legal regulation, environmental sustainability, ethical and social responsibility

Question 2

globalisation

Answer 2

an expansion of a businesses market impacting businesses ability to source inputs (materials and labour)
- EXAMPLE: ‘apple’s products are standardised by other businesses, enables overseas market.. low cost.

Question 3

technology

Answer 3

the collection of skills, methods, and techniques used throughout the production of goods or services. Technology is seen as the improvement of a process.
- EXAMPLE: ‘Computer controlled machines which help speed up the production process.

Question 4

quality expectations

Answer 4

customers will purchase on the expectations of quality. It determines the way products ad services are designed and delivered to consumers.
-EXAMPLE:
Quality expectations for goods include: Durability
Quality expectations for services include: Reliability

Question 5

cost-based competition

Answer 5

This involves the actions of competitors and the way they price their products for competitive advantage.
A focus on Cost Minimalisation (cost leadership)… If a business wants to compete on price, they must lower its costs.
-Example: To achieve the lowest cost in comparison to competitors, Qantas has sought to introduce technology, seek alliances, outsource and reform human resource practices.

Question 6

government Policies

Answer 6

All businesses operating in Australia are subject to policies applied by Local, State, Territory or federal policies. These policies impact operations.
Example: The Fair Work Act (2009) was introduced by the Federal Government was intended to improve the rights of workers. The policy increased Qantas’s operating costs.

Question 7

legal Regulation

Answer 7

To remain in Operation, a Business must comply with regulations surrounding Labour, Technology and Finance.
Compliance: (collective term) The range of laws in which a business must comply with.
Example: Anti-Discrimination Act (1977).. Business must follow this act and practice in all aspects of the business.

Question 8

environmental sustainability

Answer 8

Business Operations should be shaped around the Ethical practices that consume the earth’s resources, ensuring its sustainability for the future generation.
Growing public concern and awareness for ethical sustainability has placed pressure on businesses to adopt more environmentally friendly practices.
EXAMPLE: Qantas’ pledge to cut Carbon emissions by 2050 apart of its ‘Qantas Future Planet’ initiative.

Question 9

ethical responsibility

Answer 9

Businesses must have ethical behaviour which is morally correct.
example: Underpaid staff isn’t ethical, legally and morally.

Question 10

corporate and social responsibility (CSR)

Answer 10

Corporate Social Responsibility is open and accountable business action based on respect for people, the community and the environment.
EXAMPLE: In Qantas’ reconciliation program it involves employing indigenous Australian’s and supporting Indigenous suppliers.