Operations Management Flashcards
What is quality of design?
Meeting or exceeding the needs and wants of your customers.
What is quality of conformance?
Degree to which a product meets its specifications.
What is the best method to minimize failure costs?
Prevention costs.
What is the JIT inventory method?
Just in time. Company purchases inventory only when necessary and arrives JIT for its use of production or sales. There is a lower level of inventory maintained by the firm - therefore inventory turnover increases and inventory as a percentage of total assets will decrease.
What is an internal failure cost?
An internal failure cost is incurred when a product that does not conform to its design specification is detected before shipment to customers. An example would be rework.
What are statistical quality control programs?
They are preventative programs to detect/investigate/determine/solve issues with operations.
What is the only well-recognized quality program used to minimize defects while reducing costs?
Six Sigma
What are the performance measures for Financial Perspective of the Balanced Scorecard?
Economic profit, income from operating, working capital, operational cash flow, inventory turns.
What are the performance measures for Customer Perspective of the Balanced Scorecard?
Rank in customer surveys, market share, product returns as a % of sales, # of new customers, repeat order rate, complaints.
What are the performance measures for Internal Business Process Perspective of the Balanced Scorecard?
Reduction in process cycle time, # of engineering changes, capacity of utilization, order response time, process capability.
What are the performance measures for the Learning and Growth Perspective of the Balanced Scorecard?
Leadership competence, % of patent protected turnover, training days for employees.
What does benchmarking provide?
A relevant comparison when trying to achieve the optimal outcome by comparing to others.
What is comparing and contrasting financial info to published information reflecting optimal amounts an example of?
Benchmarking.
What is the formula fo economic value added? (EVA)
Net operating profit after tax
-(WACC)(Total Assets - Total Liabilities)
What is the WACC calculated as with the following information?
Firm has $40m in debt costing 10%, $60m in owners equity costing 14%, and a marginal tax rate of 40%.
WACC = (40m/100m)(10%)(1-.4) + 60/100(14%)
= .024 + .084
= 10.8%
The 100m is the total debt and equity
What is the equation for price elasticity of demand?
% Change in Quantity Demanded/% Change in Price
How do you calculate Residual Income?
Operating income - (Required Rate of Return x Invested Capital)
How do you calculate Return on Investments?
NI/Total Assets
What is the DuPont equation for ROI?
PM x Asset Turnover
Describe value based management.
Accrual based metrics are discredited, cost of capital is emphasized, shareholder and shareholder value are the primary elements of interest in common
What is the ROI with the following information?
Sales: $311,000 Variable Costs: $250,000 Traceable Fixed Costs: $50,000 Average Invested Capital: $40,000 Imputed Interest Rate: 10%
ROI = NI/Total Assets
Net Income = $311,000 - $250,000 - $50,000
= $11,000
ROI = $11,000/$40,000 ROI = 27.5%
Note: “Corporate” Fixed Costs would not be deducted.
Calculate residual income.
Asset (investment) turnover: 1.5 times (Sales/Investment)
Sales: $750,000
Return on Sales: 8%. (Profit/Sales)
Imputed Interest Rate: 10%
First solve for the asset turnover to get the total investments:
1.5 = $750,000/Investments, Investments = $500,000
Then, determine total profit (I.e. income) by using the return on sales.
8% = (Profit/$750,000) = $60,000
Then you can solve for the residual income:
$60,000 - (12% x $500,000) = $0
Gross Margin?
Revenue - COGS (used for traditional external reporting)
Contribution Margin?
Revenue - Variable Costs (used for planning purposes)