Oral Communication Flashcards
(44 cards)
Environment where communication takes place.
Context
Medium used in transmitting or delivering messages
Channel
It is the reaction, response, or information provided by the receiver .
Feedback
Factors that affects the flow
Barrier
Sharing and exchanging information, messages, ideas and feelings.
Communication
Knowledge obtained from investigation , study or instruction.
Information
The final concept of the idea formulated by the sender it is the information, ideas, or thoughts conveyed through speaker in words or actions.
Message
The source of the topic
Speaker , sender, Encoder
The one whom receives the message the person whom the sender communicating .
Receiver or decoder
7 steps of communication process
•The sender develops an idea to be sent:
•The sender encodes the message
•The sender selects the channel of communication that will be used
•The message travels over the channel of communication
•The message is received by the
receiver
•The receiver decodes the message
• The receiver provides feedback, if applicable
3 general concepts of communication
Linear monel communication
Transactional model
Interactive model
The message flows in a straight line from
sender to the receiver.
Linear model communication
senders and receivers both are known as communicators and both play equally important role in communication
Transactional model
used for new media like internet. Here, people can respond to any mass communications like videos, news, etc.
Interactive model or convergence model.
communication refers to an interaction in which words are used to relay a message Consider appropriateness, brevity, clarity, ethics, and vividness when engaging in this type of communication
Verbal communication
not using spoken languade /words
place though gestures, facial expressions, eye contact, physical proximity, touching etc.
Non-verbal communication
Features of effective communication
- Completeness
- Conciseness
- Clearness
- Correctness
- Concreteness
- Consideration
- Courtesy
Common barriers of effective communication
- Use of jargons
- Emotional barriers
- Lack of attention , interest
- Expectation and prejudice
- Difference of perception or viewpoint
- Cultural differences
- Physical disabilities
- Physical barriers to non-verbal communication
9.language differences
Various strategy to avoid communication breakdown
Active listening
Clarify and confirm
Choose the right Medium
Be concise and organize
Use feedback
Empathize
Avoid assumptions
Practice patience
Manage emotions
Use visual aids
Follow up
Develop communication skills
Cultural sensitivity
Practice mindfulness
The process of changing information and ideas between individuals or groups from different cultural background .
Intercultural communication skills
Examples of intercultural communication
Language differences
Nonverbal communication
Cultural norms
Gestures and body language
Direct and indirect communicatio
Taboos and Etiquette
Humor and sarcasm
Demonstrating sensitivity to the sociocultural dimension of communication with focus on ….
Culture
Gender age
Social status
Religion
Culture
Cultural awareness
Respectful inquiry
Adapt communication style
Gender
Gender inclusive
Equal participation
Challenge gender bais
