org final Flashcards by Matthew Bomersback

____ encompasses the study of how organizations interact with their external environments
1. organizational learning
2.organizational behavior
3.human capital
4.closed systems

org behavior

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organizational behavior knowledge is
1.for managers
2. for employees
3. for everyone
4. for consumers

for everyone

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which of the following statements is true about globalization and organizational behavior
1. it has little effect on org. behavior
2. it has forced researchers to study only large business
3. it offers numerous benefits to organizations
4. it does not have a significant impact on organizations

it offers numerous benefits to organizations

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the open systems anchor of organizational behavior states:

organizations affect/ are affected by external environments

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which of the following typically results in a loss of intellectual capital?

employee leaves work for a competitor

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stable, long lasting beliefs about what is important in a variety of situations are
1. intellectual capital
2. the main reason why virtual teams fail
3. the values of the organization
4. rarely studies in the field of org. behavior

the values of the organization

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Lawrence stole a clock from his workplace. which of the following refers to his activity?
1. productive behavior
2. counterproductive behavior
3. job matching
4. task performance

counterproductive behavior

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Presenteeism is exhibited in all the following ways EXCEPT
1. coming to work when ill
2.reporting to work even if injured
3. when an absence would immediately affect many people
4. coming to work when preoccupied by personal problems

when an absence would immediately affect many people

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personality is shaped by

nature and nurture

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___ is how similar a person’s value hierarchy is to the value hierarchy of another entity
1. valence
2. value congruence
3. perception
4. personality

value congruence

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One of the high activation negative emotions, according to the circumplex model of emotions is
1. boredom
2. feeling jittery
3. stillness
4. elation

feeling jittery

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___ is the tension felt when our behavior and attitudes are inconsistent with each other
1. cognitive distance
2. cognitive justification
3. neglect
4. cognitive dissonance

cognitive dissonance

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the ___ of human beings are also called primary needs
1. drives
2. beliefs
3. values
4. attitudes

drives

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which drive in the four-drive-theory is reactive rather than proactive
1.drive to acquire
2. drive to learn
3. drive to defend
4. drive for power

drive to defend

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the most effective reinforcement schedule for learning new tasks is
1. a variable ratio schedule
2. continuous reinforcement
3. an intermittent schedule
4. punishment

continuous reinforcement

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goal setting tends to be more effective when goals are
1. specific rather than general
2. open-ended
3. easy to accomplish
4. hard to measure

specific rather than general

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which of the following is an individual incentive
1. gainsharing plan
2. piece rate plan
3. share ownership
4. employee stock ownership plan

piece rate plan

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team rewards
1. are highly discouraged
2. use competition instead of cooperation
3. ignore employee preferences
4. are better for employees who in interdependent jobs

are better for employees who in interdependent jobs

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Team cohesiveness tends to be higher when
1.the team is large
2, entry to the team is difficult
3. members have limited interaction
4. the team has had low success rate in its duties

entry to the team is difficult

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Team efficacy can cause team members to be __ their decisions
1.uncomfortable with
2. confused about
3. more aware of the characteristics of
4. overconfident in

overconfident in

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which of the following statements is true about organizational behavior
1. OB researchers systematically study various topics at a single level
2. it is concerned with the study of people who work independently
3. it does not include the study of collective entities
4. it includes team, individual, and organizational level analyses

it includes team, individual, and organizational level analyses

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in the field of organizational behavior, organizations are described as
1.entities, which are considered a legal grouping of people and systems
2. groups of people who work interdependently to achieve a collective goal
3. groups of people who work interdependently toward some purpose
4. social entities with a publicly stated set of formal goals

groups of people who work interdependently toward some purpose

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which of the following is an example of globalization?

an american burger joint opens a new outlet in China

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Which of the following statements is consistent with the concept of contingency anchor?
1. for the best results, actions should be taken without considering the consequences
2. particular actions may have different consequences in different situations
3. OB Theories point out the one best way to resolve organizational problems
4. Organizations shouldn’t be viewed as systems that process inputs to outputs

particular actions may have different consequences in different situations

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Welcoming theories and knowledge from other disciplines is which anchor of org. behavior 1.systematic research 2. multidisciplinary 3. contingency 4. multiple levels of analysis

multidisciplinary

Intellectual capital refers to the 1. total spending on training and development of employees 2. total number of employees in the org 3. total cost of computers and other intelligent machines in organizations 4. stock of knowledge that resides in an organization

stock of knowledge that resides in an organization

Employees, suppliers, and governments

are organizational stakeholders

____ is considered the ultimate dependent variable in organizational behavior 1. employee satisfaction 2. organizational effectiveness 3. employee turnover 4. innovation

organizational effectiveness

Which model of the following identifies four factors that directly influence individual behavior and performance 1. utilitarianism 2. MARS Model 3. five factor model 4. Myers-Briggs type indicator

MARS Model

What are maintaining attendance, organizational citizenship, and counterproductive behavior all types of? 1. Task performance 2. Individual Behavior 3. personal motivation 4. situational factors

individual behavior

____ is the ability to recognize the presence and determine the relative importance of an ethical issue? 1. moral intensity 2. moral sensitivity 3. Utilitarianism 4. Uncertainty avoidance

Moral sensitivity

The highest level of emotional intelligence is 1. being aware of other people's emotions 2. self awareness 3. managing other people's emotions 4. self management

managing other people's emotions

Which of the following is a conclusion by organizational behavior scholars regarding job satisfaction

people with higher job satisfaction tend to have higher job performance

Employees who stay with an organization mainly bc they believe it will cost them financially to leave will have 1. high affective commitment 2. low continual commitment 3. high emotional intelligence 4. high continuance commitment

high continuance commitment

____ theory explains how people develop perceptions of fairness in the distribution and exchange of resources? 1. Equity 2. needs hierarchy 3. social cognitive 4. expectancy

Equity

____ is one's perceived probability that a specific level of effort will result in a specific level of performance 1. E-to-P valence 2. EP-to-PO outcome 3.E-to-P expectancy 4. E-to-V expectancy

E-to-P expectancy

Which of the following is a disadvantage of financial rewards based on membership or seniority 1.it encourages hierarchy 2. it doesn't directly motivate performance 3. it reinforces status differences 4. it may weaken job content motivation

it doesn't directly motivate performance

____ is the degree to which the job affects the organization and/or larger society 1.skill variety 2. task significance 3.job rotation 4. task identity

task significance

Task_____ is the characteristic of a job that refers to how much the job can be performed using known procedures and roles 1. interdependence 2. variability 3. analyzability 4. autonomy

analyzability

which of the following represents the first 3 steps in the communication model in the correct order

form message, encode message, and transmit message

when conveying information to others, we are often trying to alter their beliefs, feelings, and ultimately their 1. behavior 2. decisions 3. drives 4. emotions

behavior

____ refers to the process by which information is transmitted and understood between 2 or more people 1. communication 2. flaming 3. jargon 4. MBWA

communication

what effect does noise have in the communication model

it distorts and obscures the sender's intended message

which of the following is an advantage of using email communication

it can improve employee manager relations

which of the following communication media tends to be the best for transmitting emotions

face to face meetings

john slams his finger while closing a cabinet drawer. mary winces and shakes her hands. this is an example of 1.passive listening 2. emotional contagion 3. emotional intelligence 4. tacit knowledge

emotional contagion

the sheer volume of emails transmitted annually greatly contribute to

information overload

how do men and women generally differ their communication styles in organizational settings?

women are usually more sensitive than men to the listener's nonverbal cues

the three main components of active listening are

sensing, evaluating, and responding

disadvantages of the grapevine include

exaggerating key points

Groups are considered teams only when

employees directly interact with eachother and coordinate work activities

According to social identity theory

people define themselves by their group affiliations

social loafing occurs

more when the task is boring than when it is interesting

A team has high skill diversity when its members

possess different skills and knowledge

Fault lines are more likely to occur when teams

are diverse

calculus, knowledge, and identification are the three

foundations of trust in teams

what makes a virtual team different from a conventional team

lack of co location

which of the following is true about calculus based trust?

it is the lowest potential trust in organizations

members of high cohesion teams

resolve conflicts swiftly and effectively

informal groups 1. are initiated by the organization for special purposes 2. exist primarily for the benefit of their members 3. perform routine organizational tasks 4. always have a high level of interdependence

exist primarily for the benefit of their members

in four drive theory, organizations maximize motivation by providing opportunities to fulfill ___ of the four drives

all 4

____ is the degree of physiological, psychological, and behavioral deviation from healthy functions 1. eustress 2. stress 3. distress 4.abstress

distress

according to the self leadership model, which of the following is true about positive self talk? 1. it should never be practiced on the job 2. it improves self-efficacy and employee motivation 3. it represents the most important way to monitor our own performance 4. it must occur only after the task has been accomplished

it improves self efficacy and employee motivation

Rewards work best when they are valued. Which reward below would all employees value

a product of their choice from a list

The most effective reinforcement schedule for learning new tasks is

continuous reinforcement

if emotions are experiences, then attitudes are 1. events 2. actions 3.objects 4. judgements

judgements

why do our heart rate and blood pressure increase when we are worried?

to make our body better prepared to engage in fight or flight

employees who feel under rewarded might do any of the following except

increase their work effort

emotional labor is higher in jobs requiring 1.limited hours of routine work 2. working in irregular shifts 3. working in isolation 4. frequent interaction with clients

frequent interaction with clients