Org Man Exam 1

Question 1

Which of the following best defines an organization?

Answer 1

formalized relationships between people

Question 2

The study of individual human behavior is —

Answer 2

Psychology

Question 3

Which of the following is the best example of a visible part of an organization system?

Answer 3

leadership structure

Question 4

Meaning best describes —

Answer 4

the uniquely relevant value of an organization’s purpose for each person

Question 5

Safety refers to being protected from poor performance.

Answer 5

False

Question 6

Identify the most correct sequence related to the importance of emotional intelligence.

Answer 6

thoughts, feelings, actions

Question 7

Which of these represent the four categories of behaviors seen often in leaders, according to M. Hirst?

Answer 7

upgrade, develop, focus, and risk

Question 8

Two metaphors are used by Nelson & Quick to describe human behavior in organizations. One of them is below — select it.

Answer 8

snake pit

Question 9

Objective knowledge most frequently comes from —

Answer 9

Research

Question 10

One of the following IS NOT one of the four components of an open system.

Answer 10

Reports

Question 11

Three of the following describe the FORMAL organization. Select the one that is not.

Answer 11

cultural norms

Question 12

Three of the following perceived losses impair our willingness to change. Select the one that is not.

Answer 12

loss of knowledge

Question 13

The metaphor ‘clockwork’ most closely relates to —

Answer 13

the precision and order of an organization

Question 14

The ‘snake pit’ metaphor most closely relates to —

Answer 14

Hirst Principle

Question 15

Quick & Nelson referenced a compelling reason for understanding organizational behavior. Which of the following is it?

Answer 15

lack of civility

Question 16

Which of the following will be important to hiring managers?

Answer 16

the degree to which the interviewer trusts you

your expected ability to do the job for which you are being interviewed
your projected ability to do larger, more sophisticated work in the future

Question 17

According to the Hirst Principle, which of the following is the best approach to organizational dysfunction?

Answer 17

manage and minimize it within trusting, productive relationships

Question 18

Which of the following best describes an effective mission/values statement?

Answer 18

Compelling

Clear

Concise

Question 19

Which of the following term best describes an employee’s willingness to do more than what’s expected?

Answer 19

discretionary effort

Question 20

A manager who doesn’t believe employees will do their best work unsupervised likely believes —

Answer 20

Theory X

Question 21

M. Hirst attributed poor emotional intelligence to four types of flawed thinking — one is below. Select it.

Answer 21

Catastrophizing

Question 22

The Meyer’s Briggs is an example of a tool that identifies and measures —

Answer 22

personality orientation

Question 23

Which of the following affects a leader’s ability to motivate others?

Answer 23

personality orientation

clear goals and support

Environment

Question 24

The ethical theory that focuses on the outcome of an act is generally described as —

Answer 24

Consequential

Question 25

A complete understanding of organizational behavior requires an understanding of which of these?

Answer 25

human behavior and organizational context

Question 26

The components of an 'open systems' view of organizations are:

Answer 26

Tasks, Structure, People, Technology

Question 27

The broad concepts related to managing and minimizing organizational dysfunction is called the —

Answer 27

Hirst Principle

Question 28

Which of these are essential to emotional intelligence?

Answer 28

Environmental awareness Self governance Self awareness

Question 29

Which of these fields of study are included in organizational behavior?

Answer 29

Anthropology Psychology Sociology

Question 30

In an open system view, structure involves the systems of communication, authority and roles, and workflow.

Answer 30

True

Question 31

Nelson & Quick discussed two types of commitment. Which are they?

Answer 31

Affective & Continuance

Question 32

Nelson & Quick defined emotions. Which of the following did they use?

Answer 32

discrete and fairly short-lived feelings that have a specific, known cause

Question 33

Nelson & Quick defined ethics. Select their definition from the choices below.

Answer 33

the study of moral values and moral behavior

Question 34

Machiavellianism is best described as:

Answer 34

a personality characteristic related to manipulating others

Question 35

The core of Maslow’s theory is —

Answer 35

hierarchy of five levels of need

Question 36

McClelland’s needs theory focuses on the following —

Answer 36

achievement, power, and affiliation

Question 37

Nelson & Quick wrote that reinforcement and punishment are used to manage good and bad behavior.

Answer 37

True

Question 38

When making decisions, feelers are most likely to —

Answer 38

prefer interpersonal involvement

Question 39

Managers who use goal setting should ensure —

Answer 39

Supervisory commitment Useful performance feedback Employee participation

Question 40

For the organizations that have successfully eliminated formal performance reviews, what did they create first?

Answer 40

a coaching culture based on frequent, constructive feedback

Question 41

Nelson & Quick defined the process of goal setting. Which of the following did they use?

Answer 41

establishing desired results that guide and direct behavior

Question 42

One of the following is NOT one of the components of Expectancy Theory. Which is it?

Answer 42

Social Dissonance (the components are: valence, instrumentality, expectancy)

Question 43

Which of the following is a significant limitation of contemporary motivational theories?

Answer 43

They have been developed by and about Americans

Question 44

Related to motivational theory, what does ‘extinction’ mean?

Answer 44

ignoring bad behavior

Question 45

Learning is the change of behavior acquired through experience.

Answer 45

True

Question 46

People believe that there is a correlation between their effort, their performance, and the outcomes they receive.

Answer 46

True

Question 47

The principle differences between leadership and management are vision and change.

Answer 47

True