Organisational Change

Question 1

Unplanned Change

Answer 1

change that occurs spontaneously and without warning. Can be positive or negative, but need to act fast to minimise consequences and maximise benefits.

Question 2

Planned Change

Answer 2

Change that occurs as a result of the direct effort of a change agent. More systematic and controlled and can be implemented slowly.

Question 3

Radical Change

Answer 3

Change that occurs quickly and results in a major overhaul of the organisation and its policies.

Question 4

Incremental Change

Answer 4

Change occurs more gradually and is part of the natural evolution of the organisation.

Question 5

Change Theory (Lewin)

Answer 5

Unfreezing - provide rationale for change
Changing - implement change processes
Refreezing - maintain change
Driving forces facilitate change while resisting forces create barriers.

Question 6

Resistance

Answer 6

Any attitude or behaviour that indicates a reluctance or unwillingness to make or support changes.

Question 7

DADA

Answer 7

Denial
Anger
Depression
Acceptance

Question 8

Managing Resistance - Participation

Answer 8

Allowing employees to have a say in the change and how it will be implemented.
Builds commitment to change but can be time consuming.

Question 9

Managing Resistance - Education

Answer 9

Educate employees about why the change is occurring and how it will be implemented.
Creates willingness and reduces anxiety but can be time consuming.

Question 10

Managing Resistance - Facilitation

Answer 10

Providing emotional and material support to those affected by changes.
Satisfies adjustment needs and reduces stress, but can be time consuming and costly.

Question 11

Managing Resistance - Negotiation

Answer 11

Offering incentives to those resisting change.

Helps avoid resistance but can be expensive or cause people to seek deals.

Question 12

Managing Resistance - Manipulation

Answer 12

Using covert attempts to influence others by selectively providing information.
Quick and cheap method, but if discovered can lead to distrust.

Question 13

Managing Resistance - Coercion

Answer 13

Using force to implement change.

Quick and overpowers resistance but may anger staff.

Question 14

Change Agents

Answer 14

Individuals who take responsibilities for changing behaviours.

Question 15

Change Strategies

Answer 15

Force-coercion - use rewards and power (temporary change)
Rational-persuasion - use expert power and logic (long-term change)
Shared-power - draw on referent power to induce change (long-term change and culture shift)

Question 16

Innovation

Answer 16

Process of developing and implementing new ideas and perspectives.

Question 17

Learning Organisation

Answer 17

Proactively creates, acquires and transfers knowledge throughout the organisation. Management encourages a continuous commitment to generation of new ideas.