Organisational Culture Flashcards
(11 cards)
Organisational culture
Organizational culture is the shared personality of a business – its collective values, beliefs, attitudes, and practices. It’s often called “the way we do things around here,” and it silently but powerfully shapes how employees interact with each other, customers, and the world outside
Key Characteristics
Shared Values
Core principles guiding decisions (e.g., integrity, innovation, customer focus)
Key Characteristics
Norms & Practices
Unspoken rules and expected behaviors (e.g., communication style, decision-making approach)
Key Characteristics
Rituals & Stories
Traditions and narratives that reinforce company identity
Key Characteristics
Leadership Style
How leaders behave, which significantly influences the culture
Key Characteristics
Symbols
Observable elements like office layout, logos, or even company perks.
Why It Matters
Attracts & Retains Talent
Makes the company a desirable place to work, reducing turnover
Why It Matters
Boosts Engagement & Productivity
Employees are more motivated and perform better when they feel connected
Why It Matters
Guides Behavior
Provides clear, informal guidelines for how people act and make decisions
Why It Matters
Fosters Innovation
Encourages risk-taking, learning, and adaptability
Why It Matters
Builds Brand & Reputation
A positive internal culture often translates into a strong external image
