Organization

Question 1

Grievance procedure

Answer 1

Orderly way to resolve differences of opinion

Question 2

Industrial actions

Answer 2

Various forms of collective employee actions taken to protest work conditions or employer actions

Question 3

Judgmental forecasts

Answer 3

Use of information from past and present to predict future conditions

Question 4

Lockout

Answer 4

Action of an employer to shut down operations to prevent employees from working

Question 5

Talent management

Answer 5

Development and integration of HR processes that attract, develop, engage and retain the knowledge, skills and abilities of employees that will meet current and future organizational needs

Question 6

Unfair labor practice (ULP)

Answer 6

Violation of employees rights; act prohibited under labor relations statute

Question 7

Product structure

Answer 7

Organizational structure in which functional departments are grouped under major product divisions

Question 8

Span of control

Answer 8

Refers to the number of individuals who report to a supervisor

Question 9

Secondary action

Answer 9

Attempt by a union to influence an employer by putting pressure on another employer, for example a supplier

Question 10

Non-disclosure agreement (NDA)

Answer 10

Common form of post-employment agreement especially in knowledge industries in which employee agrees not to discuss knowledge gained during employment

Question 11

Sit down strike

Answer 11

Refusal by workers to work; also refusal by workers to leave their work stations making it impossible for the employer to use replacement workers

Question 12

Workforce management

Answer 12

All activities needed to ensure that workforce size and competencies meet the organization’s strategic needs

Question 13

Geographic structure

Answer 13

Organizational structure in which geographic region define the organizational chart

Question 14

Joint employment

Answer 14

Situation in which an organization shares responsibility and liability for their alternative workers with an alternative staffing supplier; also known as co-employment

Question 15

Line units

Answer 15

Work groups that conduct the major business of organization

Question 16

Non-compete Agreement (NCA)

Answer 16

Common form of post employment agreement that prevents employees from leaving to work for one of the employers competitors

Question 17

Policy

Answer 17

Broad statement that reflects an organization’s philosophy, objectives or standards concerning a particular set of management or employee activities

Question 18

Restructuring

Answer 18

Act of reorganizing the legal, ownership, operational or other structures of an organization

Question 19

Simulations

Answer 19

Representations of real situations; give organizations the opportunity to speculate as to what would happen if certain courses of action were pursued

Question 20

Software as a Service (SaaS)

Answer 20

Software that is owned, delivered and managed remotely and delivered over the internet to contracted customers on a pay for use basis or as a subscription based on use metrics

Question 21

Sympathy strike

Answer 21

Action taken in support of another union that is striking the employer

Question 22

Functional structure

Answer 22

Organizational structure in which departments are defined by the services they contribute to the organization’s overall mission, such as marketing and sales, operations and HR

Question 23

HR audit

Answer 23

Systematic and comprehensive evaluation of an organization’s HR policies, practices, procedures and strategies

Question 24

Intellectual property (IP)

Answer 24

Ownership of innovation by an individual or business enterprise; includes patented, trademarked or copyrighted property

Question 25

Labor union

Answer 25

Group of workers who coordinate their activities to achieve common goals in their relationship with an employer or group of employers; also called trade union

Question 26

Mediation

Answer 26

Method of non binding dispute results by which a neutral third party tries to help disputing parties reach a mutually agreeable decision; also called conciliation

Question 27

Picketing

Answer 27

Positioning of employees at a place of work targeted for the action for the purpose of protest

Question 28

Replacement planning

Answer 28

Snapshot assessment of the availability of qualified backup for key positions

Question 29

Shared services HR model

Answer 29

HR structural alternative in which centers with specific areas of expertise develop HR policies in those areas; each unit can then select what it needs from a menu of these services

Question 30

Social networks

Answer 30

Online clustering of individuals in groups with common or shared interests

Question 31

Succession planning

Answer 31

Process of implementing a talent management strategy for identifying and fostering the development of high potential employees or other job candidates who, over time, may move into leadership positions of increased responsibility

Question 32

Turnover

Answer 32

Act of replacing employees leaving an organization; attrition or loss of employees

Question 33

Functional HR

Answer 33

HR structural alternative in which headquarters HR specialists craft policies and HR generalists located within divisions or other locales implement the policies, adapt them as needed and interactive with employees

Question 34

Hacking

Answer 34

Act of deliberately accessing computer data without permission

Question 35

Information System (IS)

Answer 35

Way to collect, organize, store, analyze and share data.

Question 36

Knowledge management (KM)

Answer 36

Process of creating, acquiring, sharing and managing knowledge to augment individual and organizational performance

Question 37

Matrix structure

Answer 37

Organizational structure that combines departmentalization by division and function to gain the benefits of both; results in some employees reporting to two managers rather than one, with neither manager assuming a superior role

Question 38

Organizational Development (OD)

Answer 38

Process of enhancing the effectiveness and efficiency of an organization and the wellbeing of its members through planned interventions

Question 39

Reduction in Force (RIF)

Answer 39

Termination of employee of individual employees or groups of employees for reasons other than performance, for example, economic necessity or restructuring; also known as downsizing

Question 40

Service-level agreement (SLA)

Answer 40

Part of a service contract where the service expectations are formally defined

Question 41

Social engineering

Answer 41

In a computer context, tricking a user into sharing information that can then be used to access systems

Question 42

Staff units

Answer 42

Work groups that assist line units by providing specialized services, such as HR

Question 43

Chain of command

Answer 43

Line of authority within an organization

Question 44

Trade Union

Answer 44

Group of workers who coordinate their activities to achieve common goals in their relationship with an employer or group of employers; also called labor union

Question 45

Collective bargaining

Answer 45

Process by which management and union representatives negotiate the employment conditions for a particular bargaining unit for a designated period of time

Question 46

Dedicated HR

Answer 46

HR structure alternative that allows organizations with different strategies in multiple units to apply HR expertise to each units specific strategic new

Question 47

Employment at-will (EAW)

Answer 47

Principle of employment in the US that employers have to hire, fire, demote and provide whomever they choose for any reason unless there is a law or contract to the contrary and that employees have the right to quit a job at any time

Question 48

Formalization

Answer 48

Refers to the extent to which rules, policies and procedures govern the behavior of employees in an organization

Question 49

Workforce planning

Answer 49

Activities needed to ensure that workforce size and competencies meet current and future organizational and individual needs

Question 50

Arbitration

Answer 50

Method of dispute resolution by which disputing parties agree to be bound by the decision of one or more impartial people to whom they submit their dispute for final determination

Question 51

Codetermination

Answer 51

Form of corporate governance that requires a typical management board and a supervisory board and that allows management and employees to participate in strategic decision making

Question 52

Constructive discipline

Answer 52

Form of corrective discipline that implements increasingly severe penalties for employees

Question 53

Enterprise resource planning (ERP)

Answer 53

Business Management software, usually a suite of integrated applications, that a company can use to collect, store, manage and interpret data from many business activities

Question 54

Alternative dispute resolution (ADR)

Answer 54

Umbrella term for the various approaches and techniques, other than litigation, that can be used to resolve a dispute

Question 55

Cloud computing

Answer 55

Style of computing in which scalable IT enabled capabilities are delivered as a service using internet technologies

Question 56

Conciliation

Answer 56

Method of non binding dispute resolution by which a neutral third party tries to help disputing parties reach a mutually agreeable decision; also called mediation

Question 57

Departmentalization

Answer 57

Way an organization groups jobs to coordinate work

Question 58

Artificial intelligence (AI)

Answer 58

Ability of a computer to imitate human thought and behavior

Question 59

Firewalls

Answer 59

Software and/or hardware that filters incoming and outgoing communication according to preset rules

Question 60

Cosourcing

Answer 60

Arrangement in which an enterprise and a vendor share different tasks within a larger complex, often strategic responsibility

Question 61

Due diligence

Answer 61

Process of investigating a decision thoroughly before finalizing it to identify all potential factors that could affect the positive and negative impacts of the decision

Question 62

Co-employment

Answer 62

Situation in which an organization shares responsibility and liability for their alternative workers with an alternative staffing supplier; also known as joint employment