Organizational Decision-Making

Question 1

A conscious choice made after evaluating the available
alternatives, for the purpose of achieving a specific result

Answer 1

decision

Question 2

4 features of a well-made decision

Answer 2

1. Problem identified
2. Solution identified
3. Best solution is weighed
4. Effective Strategy

Question 3

Several
alternative
solutions are
identified

Answer 3

Solutions identified

Question 4

Underwent
selection
process of
alternative
solutions based
on available
info

Answer 4

Best solution is weighed

Question 5

Solution
implementation
is defined

Answer 5

effective strategy

Question 6

Obvious
symptoms and
potential
problem are
identified

Answer 6

problem identified

Question 7

Investigation of
root cause

Answer 7

problem identified

Question 8

Below are human elements that can easily
cloud the decision-making process

Answer 8

emotions, prejudice, per pressure, personal interest

Question 10

Decision-making and
Problem-solving processes number 6

Answer 10

select the best solution

Question 11

Decision-making and
Problem-solving processes number 2

Answer 11

Investigate and analyze

Question 12

Decision-making and
Problem-solving processes number 5

Answer 12

Evaluation of options

Question 13

Decision-making and
Problem-solving processes number 3

Answer 13

Define the problem

Question 14

Decision-making and
Problem-solving processes number 1

Answer 14

Recognize the problem

Question 15

Decision-making and
Problem-solving processes number 4

Answer 15

Identify solutions

Question 16

Decision-making and
Problem-solving processes number 7

Answer 16

Implement the solution

Question 17

enumerate the Decision-making and
Problem-solving processes

Answer 17

1. Recognize the problem
2. Investigate and analyze
3. Define the problem
4. Identify solutions
5. Evaluation of option
6. Select solution
7. Implement the solution

Question 18

Asking for opinion
and Organizing a committee

Answer 18

solicitation of advice

Question 19

*Asking for opinion

Answer 19

solicitation advices

Question 20

Grow with maturity, experience, formal training and career

Answer 20

Personal judgementadvancement

Question 21

Decision making techniques qualitative tools

Answer 21

1. personal judgement
2. Solicitation of advice
3. Systematic option review

Question 22

everyone throws out ideas

Answer 22

brainstorming

Question 23

bringing together people with different backgrounds to stimulate
thought process on solving problem

Answer 23

synectics

Question 24

Individuals write down ideas then present them
to the group. Each member will rank each suggestion in secret

Answer 24

Nominal grouping

Question 25

Opinions of experts are solicited then the group will discuss and vote anonymously. This method is used commonly when making decision that includes forecasting and future trends

Answer 25

Delphi method

Question 26

Uses T Chart (shown below) in evaluating facts and information

Answer 26

Systematic option review

Question 27

Advantages of Systematic option review

Answer 27

Satisfy patient service needs Spread of workload and productivity Improved turnaround time Additional trained staff Educational opportunities

Question 28

*Prioritizing each option according to attractiveness based on advantages and disadvantages

Answer 28

Systematic option review

Question 29

Disadvantages of Systematic option review

Answer 29

Training time Lack of training staff Shortage of personnel Increase in cost of test Disruption of workflow Increased workload of shifts

Question 30

Most useful when choosing between different options with significant risk or uncertainty.

Answer 30

Probability analysis

Question 31

probability analysis

Answer 31

*An estimate of probability (P) of a certain outcome is calculated numerically and compared with other options.

Question 32

Probability factors determined from the recording of actual events over a specific period of time

Answer 32

Empirical Probability

Question 33

Predictions obtained by deductions based on assumed conditions

Answer 33

A priori probability

Question 34

A prediction based on the knowledge and experience of the decision maker

Answer 34

subjective probability

Question 35

a chart that compares the probability potential of the alternatives identified.

Answer 35

payoff matrix

Question 36

– A schematic presentation that demonstrates the probability potential of selecting a particular course of action at specific decision option point.

Answer 36

Decision tress

Question 37

Requires average number of tests/client at a period in time, tests waiting for service, waiting time until service begins, processing time, maximum acceptable time to receive results.

Answer 37

Queuing theory

Question 38

Capable of recommending the number of staff needed to handle fluctuating or unpredictable workload

Answer 38

Queuing theory

Question 39

Designed to resolve limits and constraints on available resources (staff, time , expense), allocation of resources, pressure to maximize income and minimize losses.

Answer 39

Linear programming

Question 40

A tool for allocating limited resources among competing needs by applying mathematical values to each solution.

Answer 40

Linear programming

Question 41

Designed to resolve limits and constraints on available resources (staff, time , expense), allocation of resources, pressure to maximize income and minimize losses.

Answer 41

stimulation

Question 42

Uses computer-designed models to imitate real-life conditions and test different intervention strategies

Answer 42

stimulation

Question 43

COMPUTER STIMULATION MODEL TIME

Answer 43

STATIC, DYNAMIC

Question 44

COMPUTER STIMULATION MODEL BEHAVIOR

Answer 44

STOCHASTIC, deterministics

Question 45

COMPUTER STIMULATION MODEL Data

Answer 45

Discrete, continuous

Question 46

3 COMPUTER STIMULATION MODEL

Answer 46

time, behavior, data

Question 47

Decision making techniques quantitative tools

Answer 47

4. probability analysis 5. Queuing theory 6. Linear programming 7. simulation