organizational policies

Question 1

If a disaster happens and we are not able to to get things back up and running within a short period of time, what should we rely on?

Answer 1

Continuity of operations planning (COOP)

Question 2

Managing asset disposal such as desktops, laptops, switches, tablets, etc. are all apart of what?

Answer 2

System Life Cycle

Question 3

If a fire were to break out at a business, after it is out what would the IT department use to figure out what they should do next?

Answer 3

Disaster Recovery Plan

Question 4

What is it called when we have a formal clear set of policies regarding changes made to the network?

Answer 4

Change Management

Question 5

What is an SLA?

Answer 5

• Service Level Agreement (SLA)

– Minimum terms for services provided

– Uptime, response time agreement, etc.

– Commonly used between customers and service providers

Question 6

What is a MOU?

Answer 6

Memorandum of Understanding (MOU)

– Both sides agree on the contents of the memorandum

– Usually includes statements of confidentiality

– Informal letter of intent; not a signed contract

Question 7

NDA

Answer 7

non disclosure agreement
agreement between parties that information should not be shared
signed contracts

Question 8

Where would an organization keep a detailed list of what is and isn’t allowed to be done on company devices?

Answer 8

Acceptable use policies (AUP)

Question 9

What is a benefit of BYOD? What is a concern of BYOD?

Answer 9

Bring Your Own Device or Bring Your Own Technology

Benefit - Cost; Since employee’s own the device the org doesn’t need to purchase a new one for everyone

Concern - Security; how is data protected? Since the org doesn’t own it, they can’t have as much control on what is on it

Question 10

With more people working from home, it is becoming increasingly more important for organizations to setup a __________ that documents exactly what security methods should be in place when you’re accessing the network from the outside.

Answer 10

Remote Access Policy

Question 11

When might a new employee to an organization sign the IT agreements such as an employee handbook or a separate AUP?

Answer 11

During the On-boarding process

Question 12

whats hte document policy when someone leaves a company

Answer 12

off boarding

Question 13

What is used to look for sensitive data and block it before it’s transferred across the network?

Answer 13

DLP - Data Loss Prevention

Question 14

What documentation shows the processes and procedures regarding IT security for an organization?

Answer 14

Security Policy

Question 15

If you wanted to see an overlay of the wired and wireless network with the existing architectural layout, where would you look?

Answer 15

Floor Plans

Question 16

If you wanted a map of how all the equipment is connected together, where would you look?

Answer 16

Physical Network Maps

Question 17

Often times on the back wall of a data center there is a huge wall of wires and punch down blocks, what is this called?

Answer 17

Distribution Frames

Question 18

The central facility where all cabling, wiring, and perhaps data center may be is called the ___________

Answer 18

Main Distribution Frame (MDF)

Question 19

In larger buildings, where you may have multiple floors there needs to be a midpoint between the user’s desk and the data center (which may be on another floor). What do we refer to this midpoint as?

Answer 19

Intermediate Distribution Frame (IDF)

Question 20

Sometimes you may not need to see the direct wired connection between devices, but it would be useful to get an overall view of connectivity for the organization. Where would you go to find this?

Answer 20

Logical Network Maps

Question 21

If you’re implementing a wireless network, or making changes to your 802.11 network what should you do before and after?

Answer 21

Site Survey