ORGANIZATIONAL STRESS AND BURNOUT Flashcards
What did Truchot et al. (2010) observed in their study on general practitioners?
A.Their research indicates that general practitioners had the highest proportion of burnout cases
B. Their research shows the role of ACTH or cortisol in the impairment of the immune system
C.Their research indicates that general practitioners with a high degree of burnout develop empathic attitudes towards their patients
D. All of the above
E. None of the above
E. None of the above
____?_____ occurs when people experience unpleasant stressors.
A.Acute stress
B. Distress
C.Catastrophic stress
D.Eustress
B. Distress
Which of the following is NOT an effective use of social support during a stressful situation?
A .A friend or family member can provide an ear to listen, or a hand to hold
B.Friends can point out erroneous assumptions, impractical solutions, or immoral ideas before you act on them.
C.You can learn additional coping strategies from others with similar problems
D.You can divert responsibility away from yourself and onto others
D.You can divert responsibility away from yourself and onto others
Moving to a new city is considered a ___?___, whereas filling out change of address cards for all of your subscriptions and creditors is considered a ___?___
A.distressor; eustressor
B.stressor; frustrator
C.stressor; hassle
Dhassle; minor problem
C.stressor; hassle
When experiencing post-traumatic stress reaction, the onset of symptoms ranges:
A /FRom immediate to delayed, sometimes 6 months following the traumatic event.
B/ from 1 month to 2 months after the traumatic event
C/ from 2 to 4 months after the traumatic event
D/from 4 to 6 months after the traumatic event
A /FRom immediate to delayed, sometimes 6 months following the traumatic event.
____?_____ is the term used to describe the physical, emotional, cognitive, and behavioral responses to events that are threatening or challenging.
A/ Stress
B/ Burnout
C/ Dysphoria
D/ Distress
A/ Stress
At the physical level, what are the major symptoms of burnout?
A/Tension headaches and migraines
B/Chronic fatigue or depleted energy, insomnia
C/Digestive problems such as stomach aches, diarrhea, constipation, irritable bowel syndrome, and ulcers
D/All of the above
E/None of the above
D/All of the above
___?___ is an unpleasant state of tension, anxiety, and heightened sympathetic activity that results from a blocked goal.
A/Job dissatisfaction
B/ Hostility
C/ Anger
D/Frustration
D/Frustration
What discipline focuses on individual and group processes within organizations and is concerned with the factors that affect such outcomes as job satisfaction, motivation, work effectiveness, and quality of work life? (Also includes leadership style, decision-making, and organizational development.)
A/Engineering psychology
B/Personnel psychology
C/Organizational psychology
D/Job analysis
C/Organizational psychology
Ali, a war veteran, has had nightmares, flashbacks, and anxiety attacks for the past three years. Ali is most likely suffering from ____?____
A/acute stress disorder
B/external locus of control
C/catastrophic stress
D/post-traumatic stress disorder (PTSD)
D/post-traumatic stress disorder (PTSD)
_____?____ job demand is associated with the content of the job ( time pressure, work overload, task complexity…) whereas ____?____ job demand include characteristics like job instability or insecurity due to the global economy.
A/distal; proximal
B/proximal; distal
C/functional; structural
D/structural; functional
B/proximal; distal
Which ressources situated and analysed at the level of the task could reduce job demands and consequently buffer the effects of stress at work?
A/Role clarity B/Autonomy and Skill variety C/supervisory style and coworker support D/All of the above E/None of the above
B/Autonomy and Skill variety
Scholars consider that burnout is a three stage process, but in what order?
A/cynicism, reduced personal accomplishment, emotional exhaustion
B/reduced personal accomplishment, emotional exhaustion, cynicism
C/emotional exhaustion, cynicism, reduced personal accomplishment
D/emotional exhaustion, reduced personal accomplishment, cynicism
C/emotional exhaustion, cynicism, reduced personal accomplishment
___?___ is a state of physical, mental, and emotional exhaustion that occurs most often in highly motivated and driven individuals who come to feel that their work is not recognized or that they are not accomplishing their goals. People in helping professions are also prone to this problem.
A/Stress
B/Distress
C/Alarm stage
D/Burnout
D/Burnout
__?___ involves the provision of empathy, love, trust, and caring whereas ___?___ involves the provision of tangible aid and services that directly assist a person in need.
A/Informational support; Appraisal support
B/Emotional support; Instrumental support
C/Appraisal support; Emotional support
D/Instrumental support; Informational support
B/Emotional support; Instrumental support
