Organizational Structure

Question 1

What shows the jobs in the firm and how they are arranged (who reports to who)?

Answer 1

Organizational Chart

Question 2

What is it called when the organization is composed of many different units that work on different kinds of tasks, using different skills and work methods?

Answer 2

differentiation

Question 3

What is the degree to which differentiated work units work together and coordinate their efforts called?

Answer 3

integration

Question 4

What is it called when the work of the organization is subdivided into smaller tasks?

Answer 4

Division of labor

Question 5

What are the procedures that link the various parts of an organization for the purpose of achieving the organization’s overall mission called?

Answer 5

coordination

Question 6

What is the legitimate right to make decisions and tell other people what to do called?

Answer 6

Authority

Question 7

What are the authority levels of the organizational pyramid called?

Answer 7

hierarchy

Question 8

What does CFO stand for?

Answer 8

Chief Financial Officer

Question 9

What is the expectation that employees will perform a job, take corrective action when necessary, and report upward on the status and quality of their performance called?

Answer 9

Accountability

Question 10

What deals with actual structure of an organization and departmentalization?

Answer 10

Horizontal structure

Question 11

What deals with issues of authority, reporting relationships and responsibility?

Answer 11

Vertical structure

Question 12

What is subdividing an organization into smaller subunits called?

Answer 12

Departmentalization

Question 13

What are the three basic approaches to departmentalization?

Answer 13

Functional, divisional, and matrix

Question 14

What type of departmentalization has jobs that are specialized and grouped according to traditional business functions and the job skills they require?

Answer 14

Functional

Question 15

What type of departmentalization groups units around products, customers, or geographic location?

Answer 15

Divisional

Question 16

What type of departmentalization is a hybrid form of organization in which functional and divisional forms overlap and have a duel line of command?

Answer 16

Matrix

Question 17

What is a person who assembles and coordinates participants in a network called?

Answer 17

Broker

Question 18

What type of departmentalization is a collection of independent, mostly single-function firms that collaborate to produce a good/service called?

Answer 18

Network Organization

Question 19

What type of executive is in charge of IT strategy and development?

Answer 19

Chief Information Officer (CIO)

Question 20

What is a typical control system that has four major steps?

Answer 20

The control cycle

Question 21

Setting performance standards, measuring performance, comparing performance against the standards and determining deviations, and taking action to correct problems and reinforce success are the four steps of what?

Answer 21

The control cycle

Question 22

What are the three approaches to Bureaucratic control?

Answer 22

feedforward, concurrent, and feedback

Question 23

Which approach to bureaucratic control is used before operations begin, including policies, procedures, and rules designed to ensure that planned activities are carried out properly?

Answer 23

Feedforward control

Question 24

Which approach to bureaucratic control is used while plans are carried out, including directing, monitoring, and fine-tuning activities as they are performed?

Answer 24

Concurrent control

Question 25

Which approach to bureaucratic control focuses on the use of information about previous results to correct deviations from the acceptable standard?

Answer 25

Feedback control

Question 26

1. Establish valid performance standards 2. Provide adequate information to employees 3. Ensure acceptability to employees 4. Encourage open communication 5. Use multiple approaches are all what?

Answer 26

5 steps to designing effective control systems

Question 27

What uses formal rules and standards, hierarchy, and legitimate authority and works best where tasks are clear and workers are independent?

Answer 27

Bureaucratic control

Question 28

What uses prices, competition, profit centers, and exchange relationships and works best where tangible outputs are specified and markets can be established between parties?

Answer 28

Market control

Question 29

What uses culture, shared values, beliefs, expectations, and trust and works best where there is no one "best way" to do a job and employees are empowered to make decisions?

Answer 29

Clan control

Question 30

What is any process that directs the activities of individuals toward the achievement of organizational goals called?

Answer 30

control

Question 31

What is the assignment of new or additional responsibilities to a subordinate called?

Answer 31

delegation

Question 32

What are decisions that are made at higher levels and passed down the organization called?

Answer 32

centralized

Question 33

What are decisions that are made at the lower management levels of the organization called?

Answer 33

decentralized

Question 34

What is a formal relationship created among independent organizations with the purpose of joint pursuit of mutual goals called?

Answer 34

strategic alliance

Question 35

What is an organization skilled at creating, acquiring, and transferring knowledge, and at modifying its behavior to reflect new knowledge and insights called?

Answer 35

Learning organization

Question 36

What is an organization in which top management ensures that there is consensus about the direction in which the business is heading called?

Answer 36

High-involvement organization

Question 37

What is establishing common routines and procedures that apply uniformly to everyone called

Answer 37

standardization

Question 38

What is the presence of rules and regulations governing how people in the organization interact called?

Answer 38

formalization

Question 39

What is the fourth step to the control cycle?

Answer 39

taking action to correct problems and reinforce success

Question 40

What is the first step in the control cycle?

Answer 40

Setting performance standards

Question 41

What is the third step in the control cycle?

Answer 41

comparing performance against the standards and determining deviations

Question 42

What is the second step in the control cycle?

Answer 42

measuring performance