orginsational culture - week 9

Question 1

intro

Answer 1

orginsational culture is a pattern of shared values and assumptions about how things are done within the organisation, It’s like the personality of the organization — the “way things are done” in a company.
there are many factors that shape an orginsation and the structure such as, the cultural web, the layers within orginsational culture, and how it impacts a business.

Question 2

scheins 3 layers of orginsational culture

Answer 2

this is a framework for understanding how culture functions in organizations in which there are 3 layers,
artifacts, espoused values, basic underlying assumptions

level 1 artefacts - the visible level/outer layer of culture
e.g. styles, uniforms. architecture, open plan offices. symbols used to convey an orginsations most important values

layer 2 espouded values - norms and values about appropriate attidues and behavouirs to have or exhibit
eg ‘be a team player’
some companies publsih there beliefs to induct new members and remind staff what is valued.

layer 3 underlying assuptions and beliefs - unwritten deep beliefs and assumptions that affect rules of conduct that may be conscious or unconsiuis

Shape how individuals think, make decisions, and behave, and overall organizational performance, Schein’s 3 Layers of Culture provide a framework for understanding how culture operates within an organization at three levels.

Question 3

the cultural web

Answer 3

stories. symbolls.

rituals firms collective beliefs. power
and and assumptions structures routines.
sturcture
control systems.

Question 4

the cultrual web defined

Answer 4

a framework for analyzing and understanding an organization’s culture. The Cultural Web is made up of six key elements that work together to form the “web” of an organization’s culture.

for example (ritual and routine)
Employee recognition is another routine, with regular awards and recognition ceremonies for employees who go above and beyond in creating the magic for guests.

these elements don’t exist in isolation. They create a feedback loop, constantly reinforcing and shaping one another. It helps explain how the visible elements of a company’s culture are deeply connected to the underlying beliefs and assumptions that guide the company’s decision-making and behavior.

Question 5

impact on a business

Answer 5

The culture of an organization has a significant impact on its overall performance and success. A strong culture can boost employee morale, increase retention, and lead to higher levels of productivity.

For example, Google’s culture of innovation encourages employees to share ideas and take risks, leading to groundbreaking products like Google Maps and Gmail. Furthermore, organizational culture impacts customer satisfaction.

which contributes to its high customer loyalty and brand reputation.

Question 6

in conculsion

Answer 6

Culture is a source of organisation’s identity.
Culture can have a positive or negative impact on employee attitudes & behaviour, level of commitment, organisational performance / competitiveness.

Schein’s model highlights the dynamic nature of organizational culture, where artifacts and espoused values are often reflections of deeper, sometimes hidden assumptions.

The Cultural Web is a powerful tool for understanding how organizational culture is shaped by various interrelated factors