Other Objections Flashcards
Can you call me back? (Few more minutes)
“Oh don’t worry ________. This will only be a few more minutes…” (ask the next question)
Can you call me back? (We Don’t Do Callbacks)
“Unfortunately we do not do callbacks. Today is your lucky day to get free value and a hell of a gameplan” (ask the next question)
Can you call me back? (Health > Work)
Health > Work
“_______, you have _______ pounds to lose and it’s been a challenge for ___________. Work can wait for 5 minutes. You deserve it.” (ask the next question)
I don’t want to give my credit card over the phone. (Middle East)
“NAME, do I sound like I’m from the Middle East? Let’s do this.”
I don’t want to give my credit card over the phone. (came to us)
“I hear you NAME, but you came to us. Otherwise I would’ve never been able to call you at _________ (repeat phone #) or have been able to communicate with you ____________ (repeat email) Plus, we’ve helped XYZ amount of clients. If we were a scam we wouldn’t have been able to accomplish that. Let’s get started.”
NO WALLET/CHECK FINANCES (Do You Have Your Phone?)
“Perfect, do you have your phone?…Awesome, go to your banking app, under statements is your account #”
NO WALLET/CHECK FINANCES (Lot of people…)
“A lot of people who tell me that they forgot their wallet are actually telling me that they don’t believe that we’re the best option for them at the moment, they don’t trust themselves enough to stick to the plan, or they’ve been in this situation before it didn’t turn out positive for them. Which one are you?”
NO WALLET/CHECK FINANCES (You’re an adult)
“NAME, you’re a ______ year old man/woman. You know what’s going on with your finances. Please help me help you get what you want. It’s time to get out of your own way, out of your head, get into your heart and make it happen.”
NO WALLET/CHECK FINANCES (call back on payday)
“I could…but I’m not. Because the truth is NAME there is no difference between today and XYZ date. You wanting me to call you back is just you telling me you don’t want to make a bad decision right?”
“What’s the difference between today and payday?”
(When they say well that’s when i get paid next)
“Let me ask you this. You got food in the fridge right now? Power on? Gas in the car so you can keep getting to work? Roof over your head? Ok cool. Yea you’re good, everything’s taken care of and a replen of funds are coming on Friday right? Okay then we got no reason to not get set up today.”
I Want To, But Cant Today
“You absolutely can NAME. This indecision is fear. We need courage right now. and the way we get courage is by taking action. So let’s get you that courage you desperately need and get you set up”
DONT HAVE MY CARD ON ME
- “Come onnnnn. You definitely have your card on you?”
- “What do you mean you don’t have your card on you? Aren’t you with your kids? No parent leaves the house without their card…so what’s really going on?”
- “We’re both adults here. You for sure have your card on you. What I’m hearing is that there are still some questions we have…and that we aren’t ready to make a decision until we know we are making a smart decision. Am i right with that assumption?
- “I’m going to call you out. That makes no sense. We wouldn’t be on this call if this was something you couldn’t do today. So what’s really going on here?”
It’s Impossible To Make A Rash Decision Right Now
“I understand, and the reality is it would be impossible to consider any decision you made at this point a rash decision. You”ve been thinking about this for XYZ. It’s time for some action NAME so we can get XYZ results you’ve been wanting for XYZ. So Let’s do this.”
This Is Reasonable, Logical, & The Only Thing You Can Do
rash decision
“I agree and saying yes right now could never be considered a rash/snap decision. You have needed this product for years now. At this point, it is not only not a rash decision but absolutely the most reasonable, logical and frankly the only thing you can do. I need your approval so we can get you started.”
NEED TO TALK TO MY PARTNER (What If Partner Says No?)
“What if partner says no…?”
Answer: Partner won’t….”Great! Then I need to get you enrolled and your paperwork sent over. Would you like to do a Visa or Mastercard?”
Answer: We won’t buy “Would partner say no to the program or the money?”
If program - “What do you suggest?”
If money - “What about the money - the price? The monthly payment?
NEED TO TALK TO MY PARTNER (Like mine)
“I agree and you should, but if your partner is anything like mine, they’ll never tell me no when I love something and need it, and I never tell them no, especially when it comes to health. Health is the cornerstone of EVERYTHING. I need your approval so we can get you started _______.”
