Outcome 2 Flashcards
(24 cards)
Corporate culture define
The shared values or beliefs of the people within an organization. It is the unwritten rules.
Levels of management
Senior-(board of directors, CEO,managing director)
Vision statement/mission statement/long term planning 5yrs)
Middle-(department head, divisional head,plant manager,store mngr)
Departmentsl/divisional objectives…/medium t. Planning 2yrs)
Front line-(team mgnr,supervisor,team leader,frontline mngr)
Section/subdepartingmentzl planning/short t. Planning 6m)
Official culture
Stated in the company motto or mission statement while the real culture reflects how things acctually operate
How to develop corporate culture
- training+ development. -change management style
- promotion. -alter prioitys
- appraisals. -change style/dress/language
- employ externally
Importance of cc
Decides way employees interact on the workplace
Extracts the best out of each team member
Sense of direction
Mgmt structures importance
Allow stakeholders to know:
- way communication flows within organization
- possibility of career paths
- hierarchy of positions within the buis
Define management structures
The ways in which parts of an organization are formally arranged to achieve objective. The structure is usually represented in an organizational chart.
Functional structure
Involves grouping employees together according to the tasks they will perform.
Pos and neg of functional structure
+. -workers have manager in each section so issues should be resolved within the functional area
-employees gain experience for career pathways
_. -only works if managers communicate with each other
- narrow department focus as oppose to broader organization wide focus
Divisional structure define
Groups employees together according to the divisions that may be geographical, customer, product or process focused. Commonly used by organizations producing a range of diff products/services.
Pos of divisional structures and neg
+ room for career advancment within functional area
Specialist in charge of small sections allowing for best practice
_ only suitable for large lso’s so there aren’t too many middle managers
Only works if clear communication within functional areas
Functional: customer sector
The grouping of jobs and people according to how they are being served (wholesale/retail….private/corporate)
Functional:geography
Grouping of jobs and people according to their location (regional/state/national/international)
Functional:product
The grouping of jobs and people based on single products/services
Functional:process
Grouping of jobs or people who are part of the same proces
Matrix structure
Involves bringing together specialists from different parts of the organization to solve specific problems or to undertake specific projects in teams.
Ethics
The way in which people in an organization conduct their day to day work in terms of moral and values. The focus is what is right and what is wrong
Social responsibility
The obligations a business has over and above its legal responsibilities to the well being of employees and customers, shareholders and the community as well as the environment
Bendingo bank social responsibilities
RSPCA: Bendingo bank formed a partner ship with RSPCA to help save the lives of homeless animals in 2005. By signing up to the RSPCA rescue Visa card each time the card is used Bendingo bank makes payments on a percentage of your spend and a $3 a month donation to the program. So far 1.5 million has been raised and 200,000 animals have been rehomed
Bendingo bank ethical
Bendingo bank have committed to conduct business ethically by adopting a code of practice: the code is a voluntary code which sets the standards of good banking practice for staff to follow when dealing with persons who are or may become the banks individual or small business customers.
Define policy
A policy is a set of broad guidelines to be followed by all employees when dealing with important areas of decision making. These guidelines will point the employees in the right direction.
Define procedure
A procedure is a series of actions that enable a policy to be put into practice. It is a step by step set of instructions
Reasons for policy development
- help lso’s achieve its objectives
- used to reinforce positive aspects or corporate culture
- policies should be reviewed regularly
- stakeholders may be driving for a change in policy
- new policy may arise due to issue that needs to be resolved
Steps in policy development
1.identify issue- pressure exists for the policy to be written or changed this pressure can come from a number of internal or external sources such as government. New managers or social pressure
2.research conducted
3 stakeholders conducted
4 draft policy
5 finalization of policy
6 review of policy
