Outcome Term 1(2)

Question 1

Area of management

Answer 1

Operations
Finance
Human resources
Sales and marketing
Technology support

Question 2

What are the management Style?

Answer 2

Autocratic
Persuasive
Consultative
Participative
Laissez-faire

Question 3

What are the Management Skill

Answer 3

Communicating
Delegating
Planning
Leading
Decision-Making
Interpersonal

Question 4

Relationship between management style and skills

Answer 4

Management style is the behaviour and attitude of the manager when making decision, when directing and motivating staff, and when implementing plans to achieve business objectives. On the other hand, Management skill is the abilities or competencies that manager use to achieve business objectives.

Question 5

Corporate culture

Answer 5

The values, ideas, expectations and beliefs shared by member of the business

Question 6

Decision making process

Answer 6

Develop objectives and criteria
Outline the facts
Identify alternative solutions
Analyse the alternatives
Choose one alternative and implement it

Question 7

Official corporate culture

Answer 7

Can be revealed officially in the policies objectives or slogans of a business

Question 8

Real corporate culture

Answer 8

Unwritten or informal rules that guide how people behave such as the way they dress, language use and the staff treat each other and customer

Question 9

Autocratic

Answer 9

One where the manager tells staff what decision have been made

Question 10

Persuasive

Answer 10

Where the manager attempts to ‘sell’ decision made

Question 11

Consultative

Answer 11

One where the manager consult employees before making decision

Question 12

Participative

Answer 12

One where the manager unites with staff to make decisions together

Question 13

Laissez-faire

Answer 13

One where the employees assume total responsibility and control of workplace operation

Question 14

Communicating

Answer 14

The ability to transfer information from a sender to a receiver, and to feedback

Question 15

Delegating

Answer 15

The ability to transfer authority and responsibility from a manger to an employee to carry out specific activities

Question 16

Planning

Answer 16

The ability to define business objectives and decide in the methods or strategies to achieve them

Question 17

SWOT analysis

Answer 17

The identification and analysis of the internal strength and and weaknesses of the business and the opportunities in, and threats from, the external environment

Question 18

Leading

Answer 18

The ability to influences motivate people to work towards the achievement of business objectives

Question 19

Interpersonal skill

Answer 19

The ability to deal with people and build positive relationships with staff

Question 20

Define operations and how it helps meet objectives

Answer 20

The area of the business that produces the goods and services.

Having a quality product that is made efficiently improves business competitive and meet objectives around sales, market share, productivity and profit

Question 21

Define Finance and how it helps meet objectives

Answer 21

The area responsible for managing the money and budgets of the business.

It is important that the business is able to manage its finances well so profit can be achieved

Question 22

Define Human resource and how it helps meet objectives

Answer 22

The area that manages the relationship between the employee and the business.

Having skilled employees that are motivated and performing at a high level helps a business achieve their objectives

Question 23

Define Sale and marketing and how it helps meet objectives

Answer 23

The area responsible for promoting the business and its product and to sell them to potential customers

The more promotion will attract more customer which can help achieve more profit

Question 24

Define Technology support and how it helps meet objectives

Answer 24

The area responsible for implementing and maintaining the technologies within the business

Technology improve productivity, quality, communication, work life balance and sales and marketing area of the business

Question 25

Decision making

Answer 25

The ability to select the most appropriate course of action from a range of alternatives

Question 26

Strategies for corporate culture

Answer 26

Communicating desired values to staff.
Changing the style of dress and language used in the workplace.
Rewarding employees who shows appropriate values

Question 27

Elements of corporate culture

Answer 27

Values and practices
Symbols
Rituals, rites and celebrations
Heroes or champions