P2 - C7 - Performance Evaluation Flashcards

1
Q

List the sources of data for a ratio analysis

A
  • Statement of financial position
  • Income statement
  • Cashflow statement
  • Budget and variance data
  • Competitor information
  • Industry information
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2
Q

How can you analyse the comparison of financial ratios?

A

Trend Analysis
Cross-sectional analysis

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3
Q

Ratio Categories

A

Profitability
Shareholder investment
Activity
Liquidity
Solvency (Gearing)

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4
Q

Profitability Ratio’s

A

Profit Margin - Operating profit / Revenue
ROCE - Operating profit / Long term capital (Total Assets - Current Liabilities)

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5
Q

Working Capital Ratios

A

Inventory days - Inventory / Total operating costs
Receivable days - Receivables / Revenue x 365
Payable days - Payables / COS x 365

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6
Q

What is the working capital cycle?

A

Time difference between payment for raw materials and income from sales

(Inventory days + Receivable days - Payable days)

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7
Q

Liquidity Ratios

A

Current Ratio - Current assets / Current liabilities
Quick Ratio (Acid Test) - Current assets - Inventory / Current liabilities

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8
Q

Solvency Ratios (Gearing)

A

Finance Gearing - Long-term debt / Net assets
Interest Cover - Operating profit / Interest payable

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9
Q

Shareholder Ratios

A

Dividend Yield - Dividend per share / Share price
Earnings Per Share - Total Dividend / Number of shares in issue
Price-Earnings - Share price / Earnings per share

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10
Q

Limitations of financial statement figures for ratio analysis

A

Historical Data
Financial info only
Limited trend over time information
Only summarised info given

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11
Q

Non-financial performance indicators

A

Competitiveness
Productivity
Quality
Customer satisfaction
Personnel
Innovation

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12
Q

NFPI - Potential competitiveness indicators

A

Sales growth
Number of customers
Market share

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13
Q

NFPI - Potential productivity indicators

A

Cost per unit
Capacity utilisation
Setup time
Output per hour

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14
Q

NFPI - Potential quality indicators

A

Number of Defects
Number of accounts lost
Number of on-time delivery’s

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15
Q

NFPI - Potential customer satisfaction indicators

A

Customer wait time
Number of complaints
Number of repeat orders
Results of a satisfaction survey

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16
Q

NFPI - Potential personnel indicators

A

Staff turnover
Job satisfaction
Days absent
Number of new staff qualifications
Training time per employee

17
Q

NFPI - Potential innovation indicators

A

New products/services launched
Sales of new products
R&D time per new product

18
Q

Advantages of Non-financial performance indicators

A

Forward looking
All areas of the business are measured
Easily understood
Good indication of long-term performance
Cannot be easily manipulated

19
Q

Disadvantages of Non-financial performance indicators

A

Information overload
May not meet ultimate business goals
Spending time and resources on measurements that provide little value

20
Q

Balanced Scorecard - 4 Perspectives

A

Customer
Internal Business
Innovation and learning
Financial

21
Q

Balanced Scorecard - Customer

A
  1. Customer satisfaction
  2. Number of returns
  3. Number of customers moving to the competition
  4. Call waiting time / service time
  5. Delivery time
  6. Percentage of delivery’s on time
22
Q

Balanced Scorecard - Internal Business

A
  1. Time per unit
  2. Number of defective products
  3. Cost per unit
  4. Material wastage rates
23
Q

Balanced Scorecard - Innovation and learning

A
  1. Number of new products developed
  2. Sales from new products launched
  3. Development time of new projects
  4. R&D spending
  5. Amount spent per employee on training
  6. Number of qualified staff
  7. Number of training programmes available
24
Q

Balanced Scorecard - Financial

A
  1. Profits
  2. Return on investment
  3. Residual income
  4. Costs
  5. Sales
25
Benchmarking - Definition
Comparison of performance and business processes to the best in the industry or best practices from other industries
26
Benchmarking - Procedure
1. Identify areas to be benchmarked 2. Map current process and measure current performance levels 3. Identify organisations which are leaders in the area 4. Decide who and how to benchmark performance 5. Survey and data collection 6. Compare performance 7. Decide on changes needed 8. Review progress
27
Benchmarking - Difficulties
1. How to successfully get relevant information about competitor performance 2. Hard to make meaningful and fair comparisons 3. Too many measures 4. Conflicting measures make decision making more difficult