Pamphlet

Question 1

What are the 3 Ws?

Answer 1

What went well?
What could have gone better?
What will we do next time?

Question 2

What are the Core4

Answer 2

Safe
Caring
Dependable
Efficient

Compassion and power to it’s employees.

Question 3

What are the departure briefing items? (13)

Answer 3

*Threats
* Fuel Plan
* Maintenance Status
* NOTAMS
* Taxi Plan/Hot Spots
* Rejected Takeoff Criteria
* Evacuation Duties
* Departure Clearance
* Departure SID Review
* Weather/Windshear
* Takeoff Performance
* Engine Failure Procedures
* Terrain/Obstacles
`

Question 4

If we encounter Threats what does CRM/TEM do?

Answer 4

Prepare

Question 5

If we encounter Errors what does CRM/TEM do?

Answer 5

Repair

Question 6

If we encounter an UAS what does CRM/TEM do?

Answer 6

Recover

Question 7

Normal Fuel Burn at Cruise

Answer 7

6000 lbs. per hour
100 lbs. per minute

Question 8

Planned Landing Fuel for Dispatch:
(This is a combination of the FAR minimum of 45 minutes + 15 minutes of contingency fuel)

Answer 8

6000 lbs.

Question 9

Maximum Endurance Speed

Answer 9

210 knots at 10,000’ MSL

Question 10

Minimum Runway Required for Landing

Answer 10

5000 feet

Question 11

What is CRM ?

Answer 11

Focusing on the behavioral skills and using them to effectively communicate and manage all available resources.

Question 12

What is TEM?

Answer 12

refers to the process of managing operational threats and human errors.

promotes vigilance versus complacency by implementing an active, continuous process of identifying and preparing for threats and identifying and repairing errors at the earliest opportunity.

Question 13

CRM Skills Include:

Answer 13

-Situational Awareness
-Leadership Effectiveness
-Planning and Decision Making
-Communication
-Monitor/Cross Check
-Workload Management
-Automation Management

Question 14

What kind of threats do we face?

Answer 14

Personal, Environmental, Technical

Question 15

The goal of the CRM/TEM program remains singularly focused

Answer 15

Maximize flight safety by minimizing incidents and accidents caused by human factors

Question 16

What should we ask when there’s a non-normal?

Answer 16

Whose flying the airplane?
Whose handling the non normal?
Does it effect safety of flight?

Question 17

What are threats ?

Answer 17

Operational events that are outside of the crewmember’s influence, increase operational complexity, and require increased attention to maintain safety margins.

Question 18

What are Errors?

Answer 18

Deviations from desired performance due to neglected or improper procedures.

Question 19

What is an Undesired Aircraft State? (UAS)

Answer 19

A position, attitude, condition, or configuration of an aircraft that reduces safety margins. It is a safety-compromising state that results from ineffective error management

Question 20

What are the two types of errors?
Give examples?

Answer 20

Intentional : Deviation from SOPs knowledgably

Unintentional: Accidental, misinterpretation, or misinput

Question 21

How many CRM/TEM Skills are there?

Answer 21

7

Question 22

How many briefing items are there?

Answer 22

13

Question 23

Which is the most important CRM/TEM Skill?

Answer 23

Communication,

You can have a great plan, have effective leaders, situational awareness, automation management and everything else, but if you’re not communicating it won’t go very far.

Question 24

Other than communication what is the most important CRM/TEM Skills?

Answer 24

Leadership Effectiveness, it increases situational awareness, planning/decision making, workload management, and automation management by proxy.

OR

Monitor/crosscheck, if we have a great plan and great communication but we don’t make sure things are going into effect, then we can still see a quick diversion into a UAS.

Question 25

What are non-normal events ?

Answer 25

When managing irregular situations, Untied uses CRM techniques to mitigate threats, repair errors, and prevent an undesired aircraft state