Paper 2 questions

Question 1

define stress

Answer 1

a mental state or emotional strain or tension resulting from negative or demanding circumstances.

Question 2

causes of stress

Answer 2

1. working long hours w/o adequate breaks
2. job insecurity, bullying & harassment
3. shift systems are not properly designed or coordinated.
4. a lack of power or influence

Question 3

routine thinking

Answer 3

associated w a LEFT brain function where the focus is on logical thought and a methodical way of doing things. no new ideas/thought patterns are generated

Question 4

creative thinking

Answer 4

associated w a RIGHT brain function where new ideas are generated. results in exploring innovative ideas and different ways of doing things in order to obtain better results

Question 5

ways to deal w crisis

Answer 5

assess and evaluate the nature of the crisis. if necessary, seek advice from experts. implement and evaluate the efficacy of the emergency plan during the crisis. if necessary, revise and amend the emergency plan after the crisis.

Question 6

ways to deal w stress

Answer 6

be aware of what is required in order to complete daily tasks at work
self-awareness will assist employees to minimise stress
take regular breaks to relax and recharge

Question 7

contractual implications of leasing

Answer 7

right to occupy an asset
right to use the asset
responsibility to keep the asset in order/condition
responsibility of paying rent/fees on time

Question 8

application of ffa

Answer 8

the current situation or problem and the desired situation or solution is described
identify what is going to happen if there is no action taken
identify priorities & develop an action plan

Question 9

advantages of SOC

Answer 9

prices are reasonable
jobs are created for all skill levels

Question 10

disadvantages of SOC

Answer 10

losses must be met by the taxpayer
financial statements must be audited

Question 11

crisis

Answer 11

an unfortunate event that can cause major changes in the organisation

Question 12

respect

Answer 12

the behaviour, performance & the way in which employees conduct themselves in the workplace
employees who work in a respectful environment will have a positive attitude and are motivated to work at their best

Question 13

integrity

Answer 13

means to perform all your work related duties in the correct manner when you are not being monitored
means that all employees work and conduct themselves according to accepted standards of professional conduct of law

Question 14

professionalism

Answer 14

when a person acquires knowledge & skills to practice a specific job or profession
focuses on upholding the reputation of the business/profession

Question 15

ethics

Answer 15

principles of right and wrong and what is acceptable in society
focuses on developing the moral compass for decision making