Part 2 Flashcards
(35 cards)
An employee has already been approached concerning poor performance, but is not improving. Which corrective discipline step should be repeated with a stronger statement of the consequences for not improving?
Written Warning
Place the steps of progressive discipline in order from first to last.
Counseling, Written warning, Suspension without pay, & Termination
What is an example of opportunity bias?
A manager gives an employee low performance ratings as a result of a failed project, even though the failure was a result of outside factors.
Which step in an effective training program involves determining the best setting, methods, and materials to be used?
Designing Training systems
Which type of training includes both role-playing and action learning?
Experiential training
What does a person’s learning style determine?
Instructional methods for effective training
During which level of Kirkpatrick’s training evaluation might participants take a test on the training materials?
Learning
What influence tactic supports a request by using rules, contracts, or official documents?
Legitimating
Which act was intended to curb common work stoppages, strikes, and general labor conflict?
Wagner Act
What is a psychological contract in the workplace?
The hidden expectations and promises between an employer and an employee
Which situation is an example of poor person-organizational fit?
An employee has the necessary training and skills for a position, but has a different set of values than the employer.
How does sourcing affect recruiting?
Effective sourcing improves the compatibility of talent pools to open positions.
What is a benefit of external recruiting?
New ideas and insights.
Which request might be asked during a case interview?
Show which skills you have that will best benefit this company’s Goals and Mission
Why might HRM place limited importance on distributive fairness in the hiring process?
Only those hired tend to appreciate the outcomes of the process.
What is the result of people being committed to, involved with, enthusiastic, and passionate about their work?
Employee Engagement
Which action enhances employee engagement?
Allowing employees to use their talents.
What is affective commitment?
Having a positive emotional attachment to the organization and strong identification with its values and goals
What is an example of voluntary turnover?
An employee leaves for a higher paying job.
What are two potential costs of voluntary turnover?
Training a replacement worker
Disrupting teamwork
What are two retention strategies for reducing voluntary turnover?
Quality leadership and Flexible work
Which factor may increase a company’s voluntary turnover?
Good economic environment
What is the difference between replacement planning and succession management?
Identifying backup candidates targets individuals for key roles, while building feeder groups develops talent across levels for future leadership.
What is an example of workforce redeployment?
A firm assigning a Java IT expert to a new client
