Part 2 Systems Theory Flashcards
(53 cards)
A set of interdependent parts that work together to achieve a common goal
System
Involves thinking about concepts in terms of wholes and parts and how they interact
Systems thinking
way of viewing organization as a system of interdependent parts or subsystems
Systems theory
method of problem solving and decision making to manage organizations
Systems analysis
Essential process in systems theory
1) Desired outputs
2) environment
3) inputs
4) operations
5) management
?: organizations fundamental values include finished products
Output
?: assessment of organizations environments as opportunities or threats
Environment
?: organization resources and capabilities (money, material, time)
Input
?: identification of organization structure (work done to transform input to output- transformation)
Operations
?: development of org’s management structure (think of management functions POSDC)
Management
?: Process required to change inputs to outputs
Transformation
?: key to efficient and effective system
Interdependency
?: information on how operations worked or failed
Feedback
?: outputs achieved in variety of ways
Equifinality
?: used by managers to unify a system
Linking processes
Foodservice Systems Model
Inputs, operations and transformations, outputs
Inputs
Time, people, raw material, info, money
Transformation process
Purchasing, production, sanitation, service
Output
finished product, services, finished goods, customer/employee satisfaction, financial accountability
Functional Units
Procurement, productions, distribution/service, sanitation, maintenance
?: continuous and systemic management process to determine long term goals, best approach to accomplish, and to measure success
Strategic Planning
(remember this it used to inform polices and op decisions, NOT EVAL)
Marketing is concerned with:
1) customer wants
2) profit
3) future growth
4 P’s of Marketing
1) price
2) promotion
3) place
4) product
?: perceived value of product
Price
