What are the characteristics of capabilities?
Elaborate on them.
Capabilities generally describe "WHAT" is a specific business function. Process, on the other hand, answer the question "HOW" they are realized.
- are the building block of business
- represent stable business functions
- are unique and independent from each other
- are abstracted from the organizational model
- capture the business interests
Then, capabilities bridge the gap between business and IT (they include both).
Mention the (7) properties of capabilities:
Capabilities have properties and they are measurable:
- Business Value
- SLA (Service Level Agreement)
How is a capability differentiated from a service?
COA and SOA are not contradictory, just different viewpoints:
- Capability: WHAT
- Service: HOW
- Capability: Strategic Management
- Service: Process & IT Management
- Capability: Top level management
- Service: Architects
View of the Enterprise:
- Capability: Black Box
- Service: White Box
Name and describe at least three aspects in which capabilities and services differ:
They can differ in:
- Questions they address
- Address(ed) people
- View of the Enterprise
How can capability maps be structured?
A popular viewpoint for capabilities is a Capability map, therefore a specific capability map is a view.
- It usually contains top level capabilities, which can be gradually detailed.
- Only 2-3 hierarchy levels are recommended for a single map, more on separate maps.
(See example image).
List the (8) steps for a Capability Based Planning:
- Establish Context
- Create Top-Level Capabilities
- Assign Capability Attributes
- Decompose Capabilities
- Determine Attributes
Create Visualization (e.g. heat maps)
- Validate view
What are the (6) indications for "correct" or "complete" capability maps?
- Horizontal Structure
- Vertical Hierarchy
- Encapsulated and abstract
- Use of View (of Stakeholder)
What are the capability levels?
Capability levels represent different level of detail of capabilities. For example:
- Level 1 - Capabilities: which determine how enterprise is perceived by environment. E.g. customer relation management.
- Level 2 - More details: capabilities similar to business functions. E.g. handling complaints.
- Level 3 - Capabilities represent activities: e.g. register complaint.
- Level 4 - Capabilities describe specific aspects of activities: e.g. customer notifications about complaint.
What is outsourcing?
List and describe the (5) steps used on it.
Outsourcing: consumption of resources which are outside of the organization.
- Capability map
- Design Structure Matrix (DSM)
- x stands for dependency of capabilities
- goal: find clusters of dependecy for potential outsourcing
Outsourcing Criteria Definition
- Strategic impact
- Value contribution
- Cost advantage
- Performance excellence
- Outsourcing feasibility (HR, Detachability, IT Process)
Exploration of capabilities
Usage of the 3 cell matrix
- Result: exploration report
- Usage of the 3 cell matrix
Evaluation of capabilities
- Outsourcing portfolio
- Choice of capabilities
What are the four types of functionality EA tools offer?
- Design and Modeling
- Visualization and Publication
- Repository Management
What is in general Governance?
What are the six characteristics of good Governance by Naidoo?
In general, Governance is the distribution of rights and responsibilities or the rules and procedures for making decisions.
What is EA Maturity?
What are the (5) levels of EA Maturity?
EA Maturity can be used to assess how EA is being utilized within strategic governance and decision making.
Ther are 5 levels:
0) No Architecture
- Informal Architecture Program
- Supervised Architecture Program
- Governed Architecture Program
- Iterative and Incremental Architecture Program
Describe the purpose of EA Maturity as introduced in the lecture:
- Find appropiate (Architecture) Governance
- Lead to the next level of EA Maturity