Part I (1-31) Flashcards
(163 cards)
Page 1
Institute of Medicine’s Six Improvements
STEEEP Safety Timeliness Equity Efficiency Effectiveness Patient-Centeredness
Page 1
Limitations of Traditional QI Techniques in Healthcare
Static Physician focused Under-emphasizes - Non-MD contributions - Organizational processes
Page 1
Three major focuses of traditional older theory practice of QA
Measuring Performance
Comparing Performance to Standards
Improving Performance
- When Standards are not met
Page 1
QA is considered
FPPRR Finger Pointing Punitive Policing Reactive Retrospective
Page 1
QI is considered
Prospective and Retrospective
Avoids attributing blame
Creates Systems to prevent errors
Continuous Process
Page 2
Describe modern quality science
Discipline whereby statistical techniques are used to assist decision making regarding product quality and production pathways
Page 2
Describe the New Paradigmatic Approach to Quality Science (Redefined Quality in Healthcare)
Continuous effort by all members of an organization to meet the needs and expectations of patients and other customers, insurance companies, families, providers, and employees
Page 2
Six IOM Quality Aims
Safe Timely Effective Efficient Equitable Patient-centered (((STEEEP)))
Page 2
New Paradigmatic Approach to Quality Science
Three components
Measuring Quality
Improving Quality
Personnel Management
Page 2
Six Core Competencies of MOC
FISPPP Fund of Knowledge - Medical Interpersonal / Communication Skills System Based Practice Professionalism Patient Care - Compassionate - Appropriate - Effective Practice-based - Learning - Improvement
Page 3
Dashboard
A visual display of the most important information needed to achieve one or more objectives consolidated and arranged on a single screen.
Can be monitored at a glance
Page 3
Benchmarking
Measurement of an organizations quality compared with a standard of its peers
Page 3
Objectives of Benchmarking
- Determine what and where improvements are necessary
- Analyze how other organizations achieve high performance levels
- Use this information to improve performance
Page 3
What is a PDSA Cycle
A 4 step cycle - used for QI Plan Do Study Act
Page 4
Plan -
Identify an area of your practice judged to be in need of improvement and devise a measure to asses the degree of need
Page 4
Do -
Put the plan in action and take baseline measurements
Page 4
Study
Determine how well your measure compared to the desired goal
Page 5
Act -
Devise and implement a plan for performance improvement
- After your improvement plan implementation, begin another PDSA cycle
Page 5
Lean
- Organizational style of continuous improvement workflow
- Emerged from postwar Japan
- Toyota Production Systems (TPS)
- Emphasis on smoothness of workflow from end to end
- Best used for closing performance gaps
- Lean six sigma can be complimentary
Page 5
Two core management principles of Lean
- Relentless elimination of waste
- Respect for ppl with long term relationships
- methodology has a fundamental reliance on company culture
Page 5
Lean
- Forms of Waste
MOWIT DDSP Motion Overproduction Waiting Inventory Transportation Defective Steps Defective Products
Page 5
What focus is one reason Lean has become popular in healthcare quality improvement
Unnecessary Variation
Page 5
Potential stumbling block in implementation of Lean
Culture - Lean relies heavily on employee engagement
Page 6
Value Stream Mapping -
- Tool to help understand and improve the material and information flow within a process
- End product is a visual flow map