Passenger Address Flashcards
(20 cards)
Name the various types of non-normal PAs
-China delay PA (briefing pack)
-Emergency landing or ditching
(QRH operational information 2.4)
-precautionary disembarkation (steps or slide) (QRH O.I 2.5)
- bomb warning in Air (QRH O.I 2.5) (Ops 10.2.4.5)
- bomb warning ground (see precautionary disembarkation)
- PAs for passengers who refused to disembark(ops 10.2.2.11)
- PA for moderate to severe turbulence (ops 8.3.12.8)
- Alert phase PAs need to memorise
QRH O.I 2.2 - Disembarkation scenarios
(QRH O.I 4.2)
If you have a credible bomb warning and need to divert but no time for a full search, what kind of PA would you make?
Ops a 10.2.4.5
Preparation phase PA
This is your Captain speaking. I regret to inform you that due to operational reasons we are diverting to.____
We shall be landing in approximately ____minutes. And we will do everything to minimise the delay, thank you.
If a bomb warning is received and you have time for either a basic or full search of the cabin, what type of PA needs to be made?
10.2.4.5
Cabin search to be conducted PA
This is your Captain speaking. We have received information that that there may be an unauthorised container or item of baggage on board this aircraft. For safety and security reasons the flight attendants are about to initiate a cabin search. Understanding and cooperation is much appreciated, and we shall do everything we can to minimise any inconvenience. Thank you.
What do the PAs look like for an emergency landing or ditching?
QRH operational information 2.4
Preparation phase PA (look up)
Approach phase PA 5000 feet
(Look up)
2000 feet PA
Attention, attention care stations
Brace for impact order 30 seconds
Attention brace brace
Non-normal scenario requires a passenger address what is the most likely book you need to pull out?
QRH
Operational information
What does the precautionary disembarkation passenger address look like?
Steps
Slides
QRH Operational information 2.5
Steps available
Attention, ladies and gentlemen, this is the captain. It is necessary to carry a precautionary disembarkation of the aircraft or steps are available at doors___.
Leave all cabin baggage on the aircraft and follow your cabin crew instructions
Only slide available :
Attention, ladies and gentlemen this is the Captain. It is necessary to carry out a precautionary disembarkation of the aircraft steps are not available and therefore is necessary to use the aircraft slides at doors ____.
Cabin baggage on the aircraft and follow your cabin crew instructions.
What PA would be necessary for a bomb warning in Flight?
QRH operational information 2.4
Preparation phase PA
Ladies and gentlemen, this is Captain speaking. I regret to inform you that due to operational reasons we are diverting to____.
We shall be landing in approximately blank minutes and will do everything we can to minimise the delay thank you
More than 30 minutes from landing
Ladies and gentlemen this is your Captain. We have received information that there may be an unauthorised container item of baggage on board this aircraft for safety and security reasons the flight attendants are about to initiate the cabin search your understanding and cooperation is much appreciated. We shall do everything to minimise any inconvenience thank you .
What does the PA look like for passengers who refuse to disembark?
Ops a 10.2.2.11
First PA made by the SCCM
Passenger still refusing to disembark with within five minutes of the first PA :
PIC now following PA with the SCCM translating to Chinese
Next and final PA Shelby made by the PIC if the passengers still refusing to disembark within a further 15 minutes :
- liaise with MOD for police to meet the aircraft
What is the PA be made for moderate turbulence?
This is your Captain speaking. Please observe the seatbelt signs are on and cabin service will be suspended cabin crew. Please take your seats.
(Use handheld phone, or else you will wake the sleeping crew)
What PA should be made for severe turbulence
Ops 8.3.12.8
“Cabin crew, please take your seats immediately”
When clear of turbulence, the PIC will inform the cabin crew to “resume normal duties “
When directing passengers to use specific doors for evacuation, what Termanology should be used
QRH operational information 4.2
Referred to door locations in passenger PAS front or rear of the aircraft
Attention ISM to the Flight tech attention ISM to the Flight deck
Or
Attention, ISM to interPhone
attention ISM to inter Phone
What does this command indicate?
QRH operational information 2.2
Initiation of alert phase
Threat to safety with time available to brief cabin crew
(engine failure, smoke)
Or
No evacuation required
Attention, Crew at stations
Attention Crew at stations
Means what?
QRH operational information 2.2
Initiation of alert phase
Approximately two minutes to an emergency landing
Or
Possible ground evacuation
(Therefore should only be used in emergency landing situation situation for possible evacuation on the ground)
Examples of use :
- Non extinguisher fire on departure with return back required
- rejected takeoff following a fire if an evacuation was required this will be commanded by the evacuation checklist
For an RTO, which poses no threat, consider a normal PA
Attention brace brace
Is used when?
Approximately 30 seconds before impact or emergency landing or ditching
Attention, evacuate, evacuate
Attention doors, L1 and L2 evacuate evacuate
These are used one
When the evacuation checklist calls for it
For an evacuation
When is the precautionary landing used?
A non-normal occurrence with the aircraft or its systems, the low risk of an emergency evacuation after landing
Conducted under alert phase using normal procedures
When is a precautionary disembarkation used?
When an emergency evacuation is not appropriate and there is adequate time to conduct a controlled disembarkation
Either steps or slides
How do you cancel an alert phase?
Crew Normal Operations Crew Normal Operations
Stating attention implies the activation of an alert phase
Is there a written PA for the disembarkation of passengers prior to a police ground search in the event of a bomb threat?
Yes, yes 10.2.4.5 page 28
Also OPS INFO QRH
This is the Captain speaking. We have received information that there may be an unauthorised container or item of baggage on board. This aircraft hoax messages haven’t been received many times in the past by Airlines however the company has laid down procedures for searching all aircraft and passengers baggage on these occasions the police will assist with this. Please disembark now taking all of your belongings with you and follow the ground staffs instructions thank you .
What are the relevant documents to pull out if you have a bomb threat?
QRHnon-Normal checklist
and OPS Info for PA’s
And
OPS A 10.2.4
