Passenger Operations Study Guide Flashcards
Who is responsible for the safe movement of the train, including proper conduct of employees on the train
A. Conductor
B. Engineer
C. Assistant Conductor
D. Operator
Conductor
What is the responsibility of an Assistant Conductor who observes a violation of operating rules or instructions that may jeopardize the safe operation of the train?
written report and report to supervisor
Train must be available for passenger boarding:
A. Five minutes prior to the train scheduled departure time
B. Immediately upon completion of preparation procedures
C. Passengers are boarded at the discretion of crewmembers
D. All of the above
Immediately upon completion of preparation procedures
To the best of their abilities, employees working on a SEPTA train must not permit _____
A. Bicycles during off peak periods
B. Pets in carrier
C. Begging or soliciting
D. Passengers in wheelchairs
Begging or soliciting
When a passenger reports an accident to an employee. What steps must be taken?
Employee must notify Conductor/ crew member.
Unless otherwise instructed, when a train arrives at it’s final terminal crewmembers _______
A. May depart as soon as the train stops safely
B. Must remain at the proper location until all passengers have detrained before yarding
C. Must determine by physical inspection that all passengers have detrained before yarding and securing equipment
D. B and C
Answer: B and C
While an employee is engaged in serving the public, which of the following are prohibited?
A. Furnishing their name upon request
B. Passengers boarding trains without shoes or shirts
C. Enforcement of regulations prohibiting smoking on SEPTA property
D. Making station announcements
Passenger boarding trains without shoes or shirts
True or false.
While performing service on a passenger train, crewmembers are encouraged to occupy seats with passengers and enter into conversations as long as they are courteous.
False
If a dispute arises with a passenger that cannot be handled courteously, what procedure must be followed may an Assistant Conductor?
Notify/report to Conductor
What assistance must a employee provide to a passenger using a wheelchair?
Latteral movement over threshold
What must be determined prior to allowing a passenger using a wheelchair to board the train?
Must determine their destination to make sure it’s wheelchair accessible
When train crew employees are aware that a passenger with a hearing impairment is on board, what additional courtesy is the employee required to give this passenger?
Must notify personally when the train is approaching deaf passenger’s destination.
True or false.
Crewmembers are required to make partial high level platforms accessible for boarding and disembarkation to passengers only if they appear to have a disability.
False
What publication may be used to inform employees of schedule track work, requiring crewmembers to make on-board announcements informing passengers of possible delays?
Division notice
What restriction is placed on the wearing of earrings by the SPO-1 manual?
non-hanging, post type earrings with the diameters less than 1/4 inch.
SEPTA passenger trains consisting of 2 or more cars must have at least _____ regardless of the time of day.
A. Only the lead car open
B. The first two cars open
C. Only the rear car open
D. All cars must be open
The first two cars open
Which doors must be opened during peak hours in order to permit safe and efficient loading and unloading of passengers at Jefferson Station, Suburban Station, and 30th street (high level platforms)?
A. All doors except the rear door
B. All doors except the first door
C. All doors on the platform
D. All doors on the first two cars
All door on the platform
At all high level platforms the Conductor or an employee designated by the Conductor must be positioned at the rear open door for each station stop to _____
A. Determine when it is safe to start the train
B. Observe the departing end of the platform for safety hazards
C. Observe passenger in the coach
D. A & B
A & B
Which of the following statements is false?
A. Passengers are not allowed to occupy the vestibule
B. It is permissible to leave the doors open as long as they are on the side away from the passenger platforms
C. Wheelchairs are not permitted to occupy the aisle of a train
D. While the train is in motion the door between the coach and the vestibule must be closed
It is permissible to leave the doors open as long as they are on the side away from the passenger platforms
When is it permissible to place a wedge under the vestibule door or lock the latch of the vestibule door to keep the door open?
When the A/C fails
When is an Assistant Conductor permitted to pass communicating buzzer signals or hand signals to start the train
When instructed by conductor
When a passenger inquires about a lost item, you should direct the passengers to ____
Passenger service office
(Suburban station)
When doors used at center city stations are not to be used at outlying points what procedure must be followed?
Must make announcement of which doors are available
When reporting for duty to work a train Assistant Conductor must report to the ____
Conductor
