Patient consultation

Question 1

How do you start the consultation (3)

Answer 1

1. Hello, my name is Michelle, and I’m your pharmacist today.
2. Confirm patient details
3. How can I help

Question 2

How do you counsel a patient on their medication (4)

Answer 2

1. Instructions to take it
2. Cautionary/advisory labels
3. Explain the side effects
4. Self-care advice

Question 3

How do you counsel a patient for an OTC product (6)

Answer 3

1. WWHAM
2. Ask about red-flag symptoms/triggers
3. Check for allergies
4. Give medication or offer an alternative
5. Advice on how to take medicine
6. Ask if they have any questions

Question 4

How do you conclude the consultation (3)

Answer 4

1. Ask the patient to repeat the instructions
2. Ask if they have any questions - if not ‘feel free to pop in/ring up’
3. Safety netting - see GP if or feel free to come back to the pharmacy