Pega Low-Code App Builder Extended 2 Flashcards
How does Agile Workbench support agile development?
Agile Workbench provides continuous access to work item status and new work item creation.
Agile Workbench provides the ability to create steps.
Agile Workbench provides the ability to plan team capacity.
Agile Workbench provides the ability to create prototype work flows.
Agile Workbench provides continuous access to work item status and new work item creation.
The three components for DevOps are people, process, and technology.
True False
True
Which two statements are true about agile development and automated release management? (Choose Two)
While delivering projects, your first priority is to deliver the change as quickly as possible to production environments.
DevOps involves both business and technical team members in continuous integration and delivery.
With continuous integration, code changes are automatically built and released to production.
Continuous integration allows you to regularly merge code changes into a central repository to facilitate automated build and test runs.
DevOps involves both business and technical team members in continuous integration and delivery.
Continuous integration allows you to regularly merge code changes into a central repository to facilitate automated build and test runs.
Select the two correct statements about work items in Agile Workbench. (Choose Two)
Responses
The development backlog includes user stories, bugs, and tasks.
Feedback items are feature enhancement requests.
User stories are the primary work items.
Major bugs are typically deferred.
Feedback items are feature enhancement requests.
User stories are the primary work items.
Select two ways you use Agile Workbench to add details to bug and feedback items. (Choose Two)
Responses
Use the integrated screen capture tool.
Use the integrated audio recording tool.
Use the integrated video recording tool.
Record the bugs and feedback in the case life cycle step descriptions.
Use the integrated screen capture tool.
Use the integrated video recording tool.
Select two use cases supported by Agile Workbench. (Choose Two)
Responses
During a peer review, the reviewer discovers and records an application bug.
The lead developer creates a new application for the development team.
The project team discusses how many application developers are needed and reports back to the stakeholders.
You need to adjust the due date for several user stories.
During a peer review, the reviewer discovers and records an application bug.
You need to adjust the due date for several user stories.
Mr. Andrews is a non-technical business user with subject matter expertise who participates in the application development. Mr. Andrews can be described as a citizen developer.
True False
True
Which three elements need to be defined before you can estimate the project size and scope with the Estimator? (Choose Three)
Personas
Work queue
Case type
Fields
Data objects
Check answer
Personas
Case type
Data objects
Drag the correct option to the matching field, and then click Check answer to verify your selections.
Dropzone 1
Staffing model
Dropzone 2
Deploy application
Dropzone 3
Release
Dropzone 4
Implementation methodology
Scrum/Agile
MLP n
Co-production
Pega cloud
Dropzone 1 Co-production
Staffing model
Dropzone 2 Pega cloud
Deploy application
Dropzone 3 MLP n
Release
Dropzone 4 Scrum/Agile
Implementation methodology
Question
Drag the words from the bottom into the correct boxes.
Gateway Medical Inc. is developing a large project guided by a =========== On the large project, Catherine serves as the ===========, designing the overall application structure and managing a team of =============. Brian serves as the ==============, working directly with ================== and stakeholders to understand business needs.
Lead System Architect
Project Delivery Leader
Subject Matter Experts
System Architect
Business Architect
- Project Delivery Leader
- Lead System Architect
- System Architect
- Business Architect
- Subject Matter Experts
Question
Drag the role to the appropriate description.
Has deep knowledge of a particular business topic or domain
Creates acceptance criteria and prioritizes backlog items
Non-technical business user who participates in application development
Creates and executes functional and performance test scripts
Non-technical business user who participates in application development
Citizen Developer
Has deep knowledge of a particular business topic or domain
Subject Metter Expert
Creates and executes functional and performance test scripts
Quality Assurance
Creates acceptance criteria and prioritizes backlog items
Product Owner
Question
Which two assets are assigned to a release and used to estimate the project scope and duration? (Choose Two)
Responses
Work groups n
Channels
Case types n
Processes n
Data objects
Channels
Data objects
In a process flow, a job candidate must meet certain job-specific prerequisites before HR schedules an interview. For example, a prospective Senior UX designer must have three years of experience in UX design.
Drag the shapes to the correct place on the process flow.
Meets prerequisites
Schedule interview
Send rejection email
Enter relevant experience
- Enter relevant experience
- Meets prerequisites
2.1 No - Send rejection email
2.2 Yes -Schedule interview
A medical insurance claims case for a flu shot or annual exam are automatically approved. All other medical claims, such as visits to a specialist or alternative practitioners, require additional review by a claims agent.
An onboarding case requires that new employees receive an assigned seating location. If an employee is remote, it is unnecessary to assign a seating location or office equipment. The Facilities Setup process starts if the employee is not remote. Otherwise, the process does not execute.
A home appraisal case requires a house older than 40 years to be tested for asbestos. If the home is 40 years old or greater, additional information is required. If the home is less than 40 years old, the appraisal case moves forward.
A car insurance claims case always requires a claims agent to assess the claims report. If the claim includes images of the vehicle damage, the claim report must also include them.
Decision shape
No decision shape
A medical insurance claims case for a flu shot or annual exam are automatically approved. All other medical claims, such as visits to a specialist or alternative practitioners, require additional review by a claims agent. Decision shape
An onboarding case requires that new employees receive an assigned seating location. If an employee is remote, it is unnecessary to assign a seating location or office equipment. The Facilities Setup process starts if the employee is not remote. Otherwise, the process does not execute. No decision shape
A home appraisal case requires a house older than 40 years to be tested for asbestos. If the home is 40 years old or greater, additional information is required. If the home is less than 40 years old, the appraisal case moves forward. Decision shape
A car insurance claims case always requires a claims agent to assess the claims report. If the claim includes images of the vehicle damage, the claim report must also include them. No decision shape
Choose the answer that best completes the sentence
Automating decisions based on business logic enables ____________________.
Responses
application users to mark a specific location for business exceptions that may arise in the process flow
architects to spend less time building the application
architects to improve the performance of the application
application users to focus on decisions that require human expertise
application users to focus on decisions that require human expertise
To determine how to process a loan application, you configure an application to evaluate an applicant’s credit score for a mortgage loan case.
If the credit score of the applicant is >700, the case goes immediately to underwriting.
If the credit score of the applicant is <500, the applicant is sent an email denying the loan application.
Otherwise, the case requires a follow-up review by a loan officer.
Which flow correctly captures the business decisions described?
- Run Credit Check
- Credit Score
2.1 Send Email < 500 - End
2.2 Underwriting > 700- End
2.3 Follow up Review - End
Which requirement could be satisfied with an optional action?
Responses
Require a separate approval process whenever an order exceeds USD10,000.
Require a separate approval process whenever an order exceeds USD10,000.
Allow a user to transfer a case to another employee at any stage of the case.
Allow a user to transfer a case to another employee at any stage of the case. ??
Reassign any task that remains open after three days to another user.
Reassign any task that remains open after three days to another user. no
An application randomly sends a survey to customers once their case is resolved.
An application randomly sends a survey to customers once their case is resolved. no
Allow a user to transfer a case to another employee at any stage of the case.
Question
A business process requirement states that users should be able to modify the shipping address at any time without interrupting the primary path of the case. Which of the following options is the best way to design for this requirement?
Responses
Add a process to an alternate stage.
Add a process to an alternate stage.
Add an optional action to the case type.
Add an optional action to the case type.
Add a process in a stage.
Add a process in a stage.
Add a step in a process. no
Add an optional action to the case type.
A martial arts studio uses a Class Registration case type that manages student registration for four optional classes throughout the week.
Requirements state that students should be able to change their class registration during the Register class and Confirm registration stages but not on the Send class details case resolution stage.
Which of the following configurations support this requirement?
Responses
Create stage-only optional actions to change the class registration on the Register class and Confirm registration stages.
Create stage-only optional actions to change the class registration on the Register class and Confirm registration stages.
Create a case-wide optional action to change the class registration if an operator assigned the Student role is at the Register class stage.
Create a case-wide optional action to change the class registration if an operator assigned the Student role is at the Register class stage. no
Create a stage-only optional action to change the class registration on the Confirm registration stage. Because this stage occurs after the Register class stage, the Register class stage inherits the action.
Create a stage-only optional action to change the class registration on the Confirm registration stage. Because this stage occurs after the Register class stage, the Register class stage inherits the action. ??
Create a case-wide optional action to change the class registration with a when rule if the stage is equal to the Register class or Confirm registration. no
Create stage-only optional actions to change the class registration on the Register class and Confirm registration stages.
Drag each automation shape to the description that would best automate the scenario.
In a loan processing application, a new loan application creates a verification case.
In a purchase order application, attach an invoice with items cost break-down.
In a hiring application, skip the second round of technical interviews.
In a loan recovery application, send a notification about outstanding installments.
1 Create case
2. Create PDF
3. Change to the next stage
4. Send email
In a loan processing application, a new loan application creates a verification case. 1 Create case
In a purchase order application, attach an invoice with items cost break-down. 2. Create PDF
In a hiring application, skip the second round of technical interviews.
3. Change to the next stage
In a loan recovery application, send a notification about outstanding installments. 4. Send email
Question
UPlus Bank offers new mortgage loans to eligible customers. The bank creates a loan request form to collect the loan requests and decides not to consider the loan request if a customer already applied for a loan. To achieve the business use case, which of the following Automation shapes is best suitable?
Responses
Send email
Send email
Search duplicate Cases
Search duplicate Cases
Persist Case
Persist Case
Create Case
Search duplicate Cases
Which of the following statements is true about Automation shapes?
Responses
An Automation shape can be used to create Views.
An Automation shape can be used to create Views.
An Automation shape can be used to change the Stage of a Case.
An Automation shape can be used to change the Stage of a Case.
An Automation shape can be used to configure the Service-Level Agreements for a Case Type.
An Automation shape can be used to configure the Service-Level Agreements for a Case Type.
An Automation shape can be used to delete a Case.
An Automation shape can be used to change the Stage of a Case.
Question
The UCom shopping website decides to share an update on order acceptance and the expected delivery time of the product. Which Automation Step is most suitable to achieve this objective?
Responses
Push notification
Push notification
Post to pulse
Post to pulse
Update Case
Update Case
Send notification
Send notification
Which two use cases benefit from the creation of child cases? (Choose Two)
During new hire onboarding, which covers seating assignment, hardware and software selection, and orientation session enrollment, new hires must also enroll in benefits. Benefits enrollment also occurs outside of the Onboarding case during the annual open enrollment period.
A travel agent allows customers to create an itinerary with separate reservations for flights, hotels, and vehicle rentals. A different vendor might fulfill each reservation and more than one reservation of each type might be needed throughout the itinerary.
To enroll in online classes, students must log in to their student account, select their desired classes, and confirm their selections. Students cannot select classes that have conflicting schedules.
To apply for a job, an applicant submits the job application, and then human resources (HR) reviews the application. As part of the review, HR runs a background check on the applicant, contacts the applicant references, and verifies the education of the applicant. These tasks can be completed in any order and are specific to the Job application case type.
Check answer
During new hire onboarding, which covers seating assignment, hardware and software selection, and orientation session enrollment, new hires must also enroll in benefits. Benefits enrollment also occurs outside of the Onboarding case during the annual open enrollment period.
A travel agent allows customers to create an itinerary with separate reservations for flights, hotels, and vehicle rentals. A different vendor might fulfill each reservation and more than one reservation of each type might be needed throughout the itinerary.
In an online banking application, a Transaction inquiry case is created when a suspicious transaction is detected. If the customer verifies that the transaction was unauthorized, Pega Platform creates a Fraud investigation case, which can be spun off into investigations as appropriate. Details about the transaction are collected in the Transaction inquiry case. Those details are populated in the Fraud investigation case.
What two actions do you perform to achieve this configuration in App Studio? (Choose Two)
Responses
Configure Fraud investigation as a parent case and Transaction inquiry as a child case.
Configure Fraud investigation as a parent case and Transaction inquiry as a child case. - this question requires at least 2 answers
Propagate the transaction data from the parent case to the child case.
Propagate the transaction data from the parent case to the child case. - this question requires at least 2 answers
Reference the transaction data from the parent case in the child case.
Reference the transaction data from the parent case in the child case. - this question requires at least 2 answers
Configure Transaction inquiry as a parent case and Fraud investigation as a child case.
Propagate the transaction data from the parent case to the child case.
Configure Transaction inquiry as a parent case and Fraud investigation as a child case.
In a mortgage application, the user creates a loan request. Before approving the loan request, the loan officer must receive the appraisal results. How can you configure the case types to reflect the loan request and appraisal relationship?
Responses
Make loan request a parent case type and appraisal a child case type.
Make loan request a parent case type and appraisal a child case type.
Make both loan request and appraisal parent case types.
Make both loan request and appraisal parent case types.
Make appraisal a parent case type and loan request a child case type.
Make appraisal a parent case type and loan request a child case type.
Make mortgage a parent case type. Make loan request and appraisal child case types.
Make loan request a parent case type and appraisal a child case type.
In an online shopping application, the primary case type PurchaseOrder has two child case types: Payment and Packaging. In processing PurchaseOrder case PO-11, the Payment case Pay-37 and Packaging case Pac-56 are created.
Which statement about the processing of PO-11, Pay-37, and Pac-56 is correct?
Responses
PO-11 must be resolved before Pay-37 and Pac-56 is resolved.
PO-11 must be resolved before Pay-37 and Pac-56 is resolved.
Both Pay-37 and Pac-56 must be resolved before PO-11 can be resolved.
Both Pay-37 and Pac-56 must be resolved before PO-11 can be resolved.
PO-11 can be resolved when either Pay-37 or Pac-56 is resolved.
PO-11 can be resolved when either Pay-37 or Pac-56 is resolved.
Pac-56 must be resolved before Pay-37 is resolved.
Both Pay-37 and Pac-56 must be resolved before PO-11 can be resolved.
When the total value for _________ in a case meets or exceeds the threshold value, the case is identified as a potential duplicate.
weighted conditions
a predefined property
the Search duplicate cases step
basic conditions
Check answer
weighted conditions
A customer service representative opens a refund request case, determines it is a duplicate, and resolves it. The case status changes to Resolved-Duplicate. What happens to the case next?
Responses
The duplicate cases are automatically merged into one case.
The duplicate cases are automatically merged into one case.
The case is routed to the manager for resolution.
The case is routed to the manager for resolution.
Processing of the case terminates.
Processing of the case terminates.
The duplicate case is moved to a queue to be merged later.
Processing of the case terminates.
Question
You want to evaluate cases as potential duplicates when the existing cases and the current case have the same create operator. How can you ensure that only cases with the same create operator are evaluated?
Responses
Add a basic condition that uses the create operator value and apply a weight of 100. no
Add a basic condition that uses the create operator value and apply a weight of 100.
Add a weighted condition that uses the create operator value, an equals operator, and a weight of 100.
Add a weighted condition that uses the create operator value, an equals operator, and a weight of 100.
Add a weighted condition that uses the create operator value in both condition fields, an equals operation, and a weight of 0.
Add a weighted condition that uses the create operator value in both condition fields, an equals operation, and a weight of 0.
Add a basic condition where the create operator in an existing case is the same as in the current case.
Add a basic condition where the create operator in an existing case is the same as in the current case.
Management reports that a large number of cases are incorrectly identified as potential duplicates. Which two approaches can you use to modify the duplicate case search process to reduce the number of potential duplicates identified? (Choose Two)
Responses
Increase the threshold value.
Increase the threshold value.
Increase the weights for all basic conditions. no
Increase the weights for all basic conditions.
Do not use a basic condition.
Do not use a basic condition.
Adjust the condition weights.
Adjust the condition weights.
Add a second Search duplicate cases step to filter out invalid duplicates.
Adjust the condition weights.
Increase the threshold value.
In an onboarding case, new employees are assigned a seating location, office equipment, hardware, and software in the Equipment Selection stage shown above. However, if an employee is remote, it is unnecessary to assign the employee with a seating location or office equipment.
How do you configure the case life cycle to reflect this behavior?
Configure the IT Setup process to start if the employee is remote. Otherwise, the process is skipped.
Configure the Facilities Setup process to start if the employee is not remote. Otherwise, the process is skipped.
Configure the Facilities Setup process to skip if the employee is not remote. Otherwise, the process starts.
Configure the Equipment Selection stage to skip if the employee is remote. Otherwise, the stage starts.
Configure the Facilities Setup process to start if the employee is not remote. Otherwise, the process is skipped.
Question
Which two statements are true about skipping stages and processes? (Choose Two)
Responses
A process always starts unless a condition is present.
A process always starts unless a condition is present.
Stages are always skipped unless configured to continue.
Stages are always skipped unless configured to continue.
A stage never skips unless a condition is present
A stage never skips unless a condition is present
You can add only one condition to a stage or process.
A process always starts unless a condition is present.
A stage never skips unless a condition is present
On a , you define a condition with comparators to determine when the is skipped. On a , you define a condition with comparators to determine when the is executed.
On a stage, you define a condition with comparators to determine when the stage is skipped. On a process, you define a condition with comparators to determine when the process is executed.
Question
In a customer service case type, customers can indicate that they are interested in filling out a survey about their customer service experience. If the customer agrees to complete the survey, they proceed to the Customer Survey stage. Otherwise, the case resolves automatically.
How do you configure this behavior?
Responses
Configure the Customer Survey stage with a custom condition to start when the customer indicates interest in filling out a survey.
Configure the Customer Survey stage with a custom condition to start when the customer indicates interest in filling out a survey.
Configure the processes in the Customer Survey stage to start if the customer indicates interest in filling out a survey.
Configure the processes in the Customer Survey stage to start if the customer indicates interest in filling out a survey.
Configure the Customer Survey stage with a custom condition to skip when the customer does not indicate interest in filling out a survey.
Configure the Customer Survey stage with a custom condition to skip when the customer does not indicate interest in filling out a survey.
Configure the Customer Survey stage never to skip.
Configure the Customer Survey stage with a custom condition to skip when the customer does not indicate interest in filling out a survey.
