People

Question 1

Steps on workforce planning

Answer 1

1) analysis potential demand for good or service and decides how many staff and what skills are needed
2)firm conducts a staffing forecast and highlights if staff are due to leave
3) firm analyse all its current staff to detrmine the need for new staff and skills that need devoted in existing staff
4) surplus staff then firm will cut down
Shortage means gaps will be filled
5) review process and make changes if necessary

Question 2

Methods of advertising for internal recruitment 4

Answer 2

Staff nitucebiard
Intranet
Internet email
Company news letter

Question 3

Methods of external recruitment 4

Answer 3

Job centre
Newspaper ads
Websites like s1 jobs
Recruitment agencies

Question 4

4 pros of internal recruitment

Answer 4

Vacancy filled quickly
Employee trusted
No external advertising costs
No training costs

Question 5

4 cons of internal recruitment

Answer 5

Limited pool of candidates which means employee not best suited to job
Vacancy opens up in old employees role
Can cause jealousy
No new ideas/skills brought into firm

Question 6

4 pros of external recruitment

Answer 6

New ideas and skills brought in
Larger pool of candidates to choose from
Avoids jealousy
Avoids opening up another vacancy

Question 7

4 cons of external recruitment

Answer 7

Training costs
Time and costs for interviews
Firm need to gain trust for new employee in their new position
Existing staff may feel demotivated as weren’t offered position

Question 8

Recruitment process

Answer 8

VADSA
identify vacancy
Analyse job
Produce job description
Produce person specification
Advertise job position

Question 9

Selection methods 4

Answer 9

Application form
CV
testing
Interviews

Question 10

What’s an application form

Answer 10

Questions given to applicant about their experience skills and qualities

Question 11

What’s a CV

Answer 11

Contains work experience qualifications and personal experience

Question 12

3 types of interviews

Answer 12

One to one
Panel several interviewers
Successive where best candidates progress to next stage of interview

Question 13

2 pros and 2 cons of interviews

Answer 13

Find out how applicant reacts under pressure
Can give indication of applicants personality and character

Some applicants may act up to way interviewer would want to get job
Time consuming

Question 14

con of testing

Answer 14

Time consuming

Question 15

Attainment test

Answer 15

Allows candidate to demonstrate skills

Question 16

Aptitude test

Answer 16

Asses natural abilities and personal skills of candidate

Question 17

Physcometric

Answer 17

Asses persons personality and mental suitability

Question 18

What’s an IQ test

Answer 18

Measures candidates mental ability

Question 19

Name 4 tests

Answer 19

Aptitude
Physcomentric
IQ
Attainment

Question 20

4 pros of training

Answer 20

Helps improve quality of products/service
Motivates staff as they feel valued
Reduces number of accidents at work
Can attract high quality staff

Question 21

3 cons of training

Answer 21

Can be costly
Takes time out of production
Staff may leave after being trained

Question 22

What is corporate staff training and give a pro and con

Answer 22

Intense training programesthat will equip staff with work based skills

Firm will benefit from highly skilled staff

Work time lost through training

Question 23

What is graduate training schemes and give a pro and com

Answer 23

Offered to uni graduates

Successful completion of training course could lead to be offered a job position

Graduates demand a higher salary

Question 24

What is 2 examples work based qualifications

Answer 24

Apprenticeship scheme - some days at college some days working
- working helps them learn

Professional qualifications such as accounting or engeneerinh examinations can also be studied through work based training

Question 25

2 pros and a con of work based qualifications

Answer 25

Employees gain qualification while also learning through their work Employees can contribute to firm whil learning Staff may leave for a better job after getting the qualification

Question 26

Mallows theory

Answer 26

Each level needs or be satusfyed before they can progress to next level 1) physioligical needs 2) safety needs 3) belongings and loving needs 4) esteem needs 5 self accusation

Question 27

What is physiological needs

Answer 27

Food water and warmth

Question 28

What is safety needs

Answer 28

Security and safety

Question 29

What are belongings and loving needs

Answer 29

Intimate relationships and friends

Question 30

What are esteem needs

Answer 30

Prestige and feeling of accomplishment

Question 31

What are self accusation needs

Answer 31

Achieving ones full potential

Question 32

What are the 2 basic needs from maslows

Answer 32

Physiolocal and safety needs

Question 33

What the 2 physical needs

Answer 33

Belongingness and love and esteem needs

Question 34

What’s the order of mazlows theory

Answer 34

1) physiological needs : water food warmth 2)safety needs : security, safety 3) belongingness and loving needs : intimate realationship and friends 4)esteem needs: prestige and feeling of accomplishment 5) self accusation : achieving ones full potential

Question 35

2 parts of herzburg theory

Answer 35

Motivators - which result in job satisfaction Hygiene - which prevent dissatisfaction

Question 36

What is autocratic leadership

Answer 36

Easer that defines tasks that need done and closely monitors theur completion

Question 37

3 pros 2 cons of autocratic

Answer 37

Style good in crisis as produces a quick decision Style suits unskilled staff that need kept in check Style is suitable in work with highly standardised products Staff aren’t consulted in decision making Miss out on potential solutions from staff

Question 38

What is democratic leadership

Answer 38

Leader sets objectives and leaves employees to compete them in way suited to them

Question 39

3 pros and 2 cons of Democratic i

Answer 39

Promotes good communication between worker and elader Firm can acces more solutions by consulting staff Boosts employees moral as opinion matters Decision making takes lomher as staff consulted Style not useful in confidential decision

Question 40

What is Laize fair leadership

Answer 40

Evaders just is in an extreme form where e players are left completely alone to carry out work, leaders can provide advice when consulted

Question 41

3 pros and 2 cons of laize faire

Answer 41

Employees work at own pace Boosts morale and staff feel empowered Management able to get on with own tasks rather than monitoring staff Management unaware of problem till it’s too late

Question 42

What is the employees rights act

Answer 42

Contains comditions of employment an employmer is legally obliged to tell new employee. Contains- job title, holidays, wage, hours of work.

Question 43

Equality’s act

Answer 43

To stop discrimination in the workplace 9 protected characteristics Age Disability Race Sex Sexual orientation Religion Pregnancy Marraige Gender reassignment

Question 44

Pros of equalities act

Answer 44

Avoids discrimination which means employees treated fair which means positive culture will thrive

Question 45

Negatives of equalities act 4

Answer 45

Ensuring disabilities acces might be costly Allowing employees to pray takes away from production time Could result in fines and sanctions if non compliant Org may face legal action if found to be discriminatimg against employees