People

Question 1

What is a benefit of workforce planning

Answer 1

Gaps in the current staffing levels are identified.
Identifies skills of current workforce and their training needs.
Avoids overstaffing which is costly to the business.

Question 2

What is workforce planning

Answer 2

Workforce planning is the process of identifying future workforce requirements and putting systems in place, for example training or recruitment, to ensure that staffing needs are met.

Question 3

What are some benefits of internal recruitment

Answer 3

Advertising is less expensive than for external recruitment.
Can motivate employees as they have a chance to be promoted.

Question 4

What are some negatives of internal recruitment

Answer 4

draws from a narrow pool so may not result in the best selection.
Relationships can become difficult if one person is promoted over another.

Question 5

What are some positives with External recruitment

Answer 5

New ideas are brought
Wider pool of talent
It can avoid difficulties arising from one existing staff member being promoted over another.

Question 6

What are some negatives of External recruitment

Answer 6

More risky appointment since the person is unknown to the organisation.
External advertising is always more expensive.
It may take time for the new person be trained and to get up to speed.

Question 7

What are some advantages of using an application form

Answer 7

Allows an organisation to easily compare potential candidates.
Application forms are increasingly carried out digitally online.

Question 8

What are some advantages of Selection interviews

Answer 8

Can help to indicate a candidate’s communication skills, appearance, personality.
In-depth response can be gained from candidates who can say more about their skills and experience than is on their application form.

Question 9

What are some benefits of attainment tests

Answer 9

Can measure the knowledge and skills of a candidate required for the position.
Performance of candidates can be directly compared.

Question 10

What are assessment centres

Answer 10

Candidates attend an assessment centre where testing provides extra information on their suitability for the job through practical assessments.

Question 11

What some benefits of Assessment centres

Answer 11

Testing allows an organisation to see how a candidate copes under pressure, how they work as part of a team.

Question 12

What are some costs of Assessment centres

Answer 12

Can be costly as staff will need to be trained on how to assess applicants.

Question 13

What are some benefits to induction training

Answer 13

Allows the employees to learn about the company policies

Question 14

What are some methods of training

Answer 14

Induction training
Apprenticeships
Graduate training Schemes
Corporate training scheme

Question 15

What are some examples of On-the-job training

Answer 15

Coaching
role play
job rotation
shadowing
demonstration

Question 16

What are the advantages of On the job training

Answer 16

Training is specific to the organisation’s needs.
Work is not interrupted by staff having to attend training outside the office.
May be cheaper as internal training does not have to be paid for.

Question 17

What are the disadvantages of On the job training

Answer 17

The quality of training may not be as good as that provided by an external trainer.
Training can interrupt the work of other employees.
Workers may pick up bad habits from others.

Question 18

What are some advantages of Off the job training

Answer 18

The quality of training is higher since it is delivered by specialists.
Workers can gain qualifications and certificates from external bodies.
Trainees are able to concentrate better since there are less interruptions to work.

Question 19

What are some disadvantages of Off the job training

Answer 19

The cost of training may be high
The organisation may have to hire other workers to cover for absence.
Productivity may fall due to workers being away on training.

Question 20

Give the order of Maslow’s Hierarchy of needs

Answer 20

1. Physiological/basic
2. Safety
3. Social and love
4. Esteem
5. Self actualisation

Question 21

What are some examples of financial methods

Answer 21

Flat rate
Time rate
Piece rate
Overtime
Commission

Question 22

What is flat rate

Answer 22

This is when an employee is paid an annual salary with 12 monthly instalments.

Question 23

What is Time rate

Answer 23

Employees are paid for the time that they work at a set amount per hour or per day. The more hours or days an employee works the larger wage they will receive.

Question 24

What is Piece rate

Answer 24

Employees are paid for each item they produce. The more productive an employee is the higher the wage they will receive. This will encourage people to work harder and produce more.

Question 25

What is Overtime

Answer 25

This is used to incentivise employees to work extra hours. During this time they are usually payed at a highly hourly rate.

Question 26

What is Commission

Answer 26

Employees are paid a percentage of the value of their sales. They are motivated to sell more as the higher their sales the more commission they will earn.

Question 27

What are some methods of training

Answer 27

Induction training
Apprenticeships
Graduate training schemes
Corporate training schemes
Work based Qualifications
Continuing Professional development

Question 28

What is induction training

Answer 28

Offered to new employees when they join an organisation.
Employees learn about company policies such absence procedures and health and safety.

Question 29

What are apprenticeships

Answer 29

On-the-job training that combines learning practical skills with theoretical knowledge.
Apprentices are paid as they train.

Question 30

What is a benefit of Apprenticeships

Answer 30

Less costly than outsourcing the training.

Question 31

What is a cost of Apprenticeships

Answer 31

Time consuming method of training.
Graduate might leave once the apprenticeship is complete.

Question 32

What is the benefit of a graduate training scheme

Answer 32

Business gains new people with fresh ideas and up-to-date theoretical knowledge

Question 33

What is a cost of graduate training schemes

Answer 33

However, there is no guarantee of a job at the end.
Time consuming method of training.

Question 34

What is the benefit of work based qualifications

Answer 34

Training normally takes place in the workplace which can save costs for the organisation.
Training is designed to suit the firm’s needs.

Question 35

What is a cost of work based qualifications

Answer 35

Can be costly to pay for external trainers.

Question 36

What is staff appraisal

Answer 36

Staff appraisal is a yearly performance review between an employee and their line manager

Question 37

What are some benefits of staff appraisal

Answer 37

Good practice can be acknowledged, which motivates the employee.
Improves employees staff relations.

Question 38

What are the types of Appraisal

Answer 38

One on one
360 degree
Peer to peer