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Business Paper 1 > People > Flashcards

People Flashcards

(70 cards)

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1
Q

“Human Resources”

A

The workers employed by a business.

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2
Q

“Human Resources needs”

A

What type and how many workers will be needed.

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3
Q

“Human resource plan”

A

A plan detailing the workers a business will need - how many, skills, when and where they will work.

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4
Q

“Functions”

A

The different types of work that needs to be done in a business including production, finance and marketing.

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5
Q

“Organisation chart”

A

A diagram that shows how the workers are organised in a business and who is in charge of whom.

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6
Q

“Hierarchy”

A

A structure of organisation where people at the top have more power, responsibility and authority than people at the bottom.

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7
Q

“Authority”

A

The power that one person has to make decisions and to control what other workers do.

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8
Q

“Accountability”

A

The responsibility that a person has for a job, meaning that they will take the blame for what goes wrong as well as the credit for what goes well.

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9
Q

“Chain of command”

A

The links in the levels of authority from those at the top with the most authority to those at the bottom with the least.

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10
Q

“Subordinates”

A

A worker that a line manager is directly responsible for.

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11
Q

“Span of control”

A

The number of subordinates who report directly to a line manager.

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12
Q

“Delegation”

A

The process of giving a manager authority to a subordinate to make decisions for which the manager is responsible.

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13
Q

“Job description”

A

A document outlining the main duties, tasks and responsibilities of a job.

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14
Q

“Zero-hours contract”

A

Contracts given to employees which do not guarantee any work. The business will call workers if and when they are needed to ask them to come to work.

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15
Q

“Flexible working”

A

When people work partly at their workplace and partly elsewhere - perhaps from home or while they are mobile.

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16
Q

“Part-time working”

A

When a person works fewer than 35 hours per week.

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17
Q

“Full-time working”

A

When a person works 35 hours or more per week.

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18
Q

“Temporary working/contracts”

A

When workers only work for the business for a short/fixed period of time.

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19
Q

“Working while mobile”

A

When people work when they are on the move, travelling or on holiday.

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20
Q

“Self-employment”

A

Setting up your own business, being your own boss, selling your work/services to customers or businesses.

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21
Q

“Communication”

A

The transmission of a message from a sender to receiver.

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22
Q

“Internal communication”

A

Communication that takes place between people who work for the same organisation.

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23
Q

“External communication”

A

Communication that takes place between one person in an organisation and someone outside that organisation.

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24
Q

‘Horizontal communication”

A

Communication that takes place between people who are the same level in an organisational structure.

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25
“Vertical communication”
Communication that takes place between people who are on different layers of the organisation's hierarchy.
26
“Formal communication”
When communication takes place using official channels. ## Footnote For example: letters, meetings and reports.
27
“Informal communication”
Relaxed communication such as a conversation during a tea-break.
28
“Digital communication”
Digital communication is an exchange of data that transmits the data in a digital form.
29
“Verbal communication”
Speaking to someone in person or over the telephone.
30
“Written communication”
Communication that is written such as letters, emails and text.
31
“Social media”
Online platforms that enable people to create and share communication and share in social networking.
32
“Websites”
An online location that links pages of information.
33
“Recruitment”
The process by which an organisation attempts to find a person to fill a vacancy.
34
“Selection”
The process by which an organisation chooses the most suitable candidate to fill a vacancy.
35
“Human resource needs”
A business needs to ensure that it has enough workers to ensure that the work gets done.
36
“Person specification”
The knowledge, skills, experience, qualifications and personal qualities that are required to do the job.
37
“Internal recruitment”
When the job is filled by someone who already works in the organisation.
38
“External recruitment”
When the organisation fills a post with someone from outside the organisation.
39
“Induction training”
Training that introduces the new worker to the workplace.
40
“Recruitment agency”
A specialist agency that carries out all the tasks involved in recruitment and selection of workers on behalf of an organisation.
41
“Employment agency”
An agency that has workers readily available for the business to hire, usually for a short period of time.
42
“CV”
A document on which a person outlines their personal details, skills and experience.
43
“Application form”
A form which asks applicants for personal details, experience and skills.
44
“letter of application”
A letter written by the applicant usually explaining why they think they are suitable for the job.
45
“Interviews”
Sessions in which people making the appointment ask questions of the applicant.
46
“Group activities”
Activities usually designed to test how well an applicant works with others.
47
“References”
Statements from a previous or current employer or other responsible person about the suitability of the applicant for the job.
48
“Motivation”
The encouragement given to workers to work hard and to work well.
49
“Retention”
When workers choose to stay with a firm, rather than move elsewhere.
50
“Pay”
The money earned by workers as a reward for the work they do.
51
“Profit sharing”
When workers receive some of the profits made by the business.
52
“Bonus”
An additional payment given to workers for achieving a target.
53
“Fringe benefits”
Additional benefits that workers receive on top of their pay. They include pensions, childcare vouchers, subsidised canteen meals.
54
“Praise”
A method of motivating a worker by complimenting their work and therefore making the worker feel recognised and valued.
55
“Award scheme”
A presentation of some kind to recognise a worker's efforts.
56
“Award scheme”
The quality of the physical workplace.
57
“Training”
Training is about teaching the knowledge and skills needed to do a particular job. It is short term and focused on helping a worker to do his or her job well.
58
“Development”
Long term actions taken to focus on helping a worker to realise their longer-term potential in the future.
59
“On-the-job training”
Training that occurs at the place of work and while the worker is doing the job.
60
“Off-the-job training”
Training that occurs away from the job. It may still be at the place of work, or the employee may be sent somewhere else e.g. a college or training centre.
61
“Induction training”
Training to introduce a new worker to the business, place or work and fellow workers. It will often cover safety information.
62
“Professional development”
Includes both academic and vocational development, learning over a long period of time. It often leads to qualifications.
63
“Apprenticeship”
A long-term development programme for workers to learn job skills while they work, through a mixture of on and off the job training and study. Apprenticeships lead to a vocational qualification.
64
“Employment law”
Laws designed to protect workers from employers who may treat them unfairly.
65
“Discrimination”
When one worker is treated differently to another for no acceptable reasons. This could be due to their gender or race.
66
“Working time directive”
A law stating the maximum number of hours that a person can be asked to work (48 hours unless they opt out).
67
“Holiday entitlement”
The amount of paid holiday (time off work) that a worker can have in a year.
68
“Trade union”
An employee organisation that exists to represent the interests of its workers.
69
“Contract of employment”
A legal agreement between an employer and an employee concerning the pay, conditions, holidays etc.
70
“Statement of employment particulars”
A part of the employment contract, giving details of the terms of employment.

Business Paper 1 (3 decks)

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